Business Details
About
Hotel
Daily Mandatory Charge includes: Memphis Tourism Fee. The newly refreshed Embassy Suites Memphis hotel is adjacent to the Regalia Shopping Center and is conveniently located in the East Memphis business sector near the I-240 and Poplar Avenue exchange. This full-service upscale all-suite hotel is just minutes from FedEx World Headquarters, International Paper, ServiceMaster, Regions Bank, TPC at Southwind, Memphis International Airport, University of Memphis, and Mike Rose Soccer Complex.
Also close by are the communities of Germantown, TN, Cordova, TN, Barlett, TN, Colliereville, TN and Downtown Memphis.
Nearby Memphis Attractions include FedEx Forum, home of the Memphis Grizzlies, AutoZone Park, home of the Memphis Redbirds, Beale Street, National Civil Rights Museum, Elvis Presley's Graceland, Memphis Zoo, Memphis Botanical Garden, Germantown Performing Arts Center, Stax Museum of American Soul, Gibson Guitar Factory, Theatre Memphis, Brooks Museum of Art, Memphis Pyramid, Tunica Casinos.
Guests of the hotel stay in spacious two-room suites and receive a free cooked-to-order breakfast. In addition, this beautiful hotel provides an evening reception and complimentary High-Speed Internet access is available.
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Location
Embassy Suites by Hilton Memphis East Germantown Area
1022 South Shady Grove Road, Memphis, TN
38120, United States
Hours
Reviews
3.7
2,120 reviews
5 stars
924
4 stars
436
3 stars
245
2 stars
201
1 star
314
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted issues with room cleanliness, including dirty bathrooms, hair in tubs, and unclean common areas.
Customer Service
Mixed feedback on staff attitude; some guests reported helpful staff while others experienced rudeness and indifference.
Breakfast Quality
Many guests expressed disappointment with the breakfast options, citing limited selections and poor food quality.
Room Maintenance
Several reviews mentioned maintenance issues such as malfunctioning TVs, lukewarm water, and missing linens.
Safety Concerns
Guests reported feeling unsafe due to non-guest access to hotel amenities and incidents of theft in the parking lot.
- HMHerb MacNov 16, 20255.0Germantown Embassy for the stay! We were in Memphis for the weekend and I would highly recommend this property. The front desk staff were very professional and helpful. The room and lobby were very clean!
- BKBrian R. KnightNov 10, 20253.0No fault of the hotel, the distance from the event was too far. Needed to rent a vehicle in order to travel back and forth to the venue.
- FDFred DrakeNov 3, 20255.0The hotel was very clean and the staff very helpful. The location felt like it was stuffed in-between a lot of thing but all in all a good stay
- JAJoshua ArrowoodOct 26, 20251.0Desk worker was upset and displayed an attitude when I asked for accommodations for my infant. Called and asked for more blankets for the sofa bed. Never got a blanket or a call back. The blankets for the sofa bed smelled disgusting. The over all maintenance of the build was a joke. One example shape edges at the back door leading outside to the parking lot was damaged and not repair right. Someone could very easily cut themself on the metal if not paying attention. The hotel door to my room would not always close and latch shut, better confirm your room is wet secure. Then to top it all off they brought the most ragged stained up play pen for my infant I have ever seen. I was scared to even handle the pack and play. Had to wash my hands twice. Total let down since I was just bragging about my stays in Oklahoma at the Embassy in Tulsa and Norman.
- RRRobertOct 13, 20254.0Don't count on having your reservation respected.i made a 4 night reservation in late August for October 8th - 12th. We drove 500 miles and upon arrival was told that the hotel was full and I should stay somewhere else. And metaphorically pound sand. We did have a room the 9th-12th. The complimentary breakfast is excellent and the free happy hour drink was appreciated. There is a bar opens either at 11:00 or 5:00 depending on which bartender is working. The lady cleaning our room went above and beyond by placing our toiletries on a towel. Kudos to Yumika who made sure our checkout went smoothly and my bill accurate. She explained that the pending charge on my credit card (which included a $250 damage deposit) would be deleted and replaced by the accurate charge.
Frequently Asked Questions About Embassy Suites by Hilton Memphis East Germantown Area
What are the check-in and check-out times at Embassy Suites by Hilton Memphis East Germantown Area?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel provide accessible parking and elevators?
Yes, the hotel offers accessible parking and accessible elevators for guests.
Are pets allowed at Embassy Suites by Hilton Memphis East Germantown Area?
Yes, both cats and dogs are welcome at the hotel.
Is breakfast included during the stay at this hotel?
Yes, a free cooked-to-order breakfast is available for all guests.
Does the hotel have any fitness or recreational facilities?
Yes, there is a fitness center available for free and an indoor pool for guest use.
What are the dining options available at or near the hotel?
The hotel has one restaurant and a bar. Nearby Italian restaurants like Grisanti's Restaurant and Frank Grisanti's, as well as other dining spots such as Salsa Cocina Mexicana and Heritage Tavern & Kitchen, offer great choices for guests.
Is there convenient shopping near the hotel?
Yes, the hotel is adjacent to Regalia Shopping Center and close to stores like Vineyard Vines and A Fitting Place, making shopping easy for guests.
What nearby attractions can guests visit around the Embassy Suites Memphis East Germantown Area?
Guests can visit Mike Rose Soccer Complex for sports activities and explore local attractions such as Memphis Zoo, Beale Street, and Graceland, all within a short distance.
What are the parking options available for guests at the hotel?
Self-parking is available for guests, including accessible parking spots.
Does the hotel offer any shuttle or airport transfer services?
No, the hotel does not provide airport shuttle or airport transfer services.