Business Details
About
HotelEmbassy Suites
Daily Mandatory Charge includes: Memphis Tourism Fee. The newly refreshed Embassy Suites Memphis hotel is adjacent to the Regalia Shopping Center and is conveniently located in the East Memphis business sector near the I-240 and Poplar Avenue exchange. This full-service upscale all-suite hotel is just minutes from FedEx World Headquarters, International Paper, ServiceMaster, Regions Bank, TPC at Southwind, Memphis International Airport, University of Memphis, and Mike Rose Soccer Complex.
Also close by are the communities of Germantown, TN, Cordova, TN, Barlett, TN, Colliereville, TN and Downtown Memphis.
Nearby Memphis Attractions include FedEx Forum, home of the Memphis Grizzlies, AutoZone Park, home of the Memphis Redbirds, Beale Street, National Civil Rights Museum, Elvis Presley's Graceland, Memphis Zoo, Memphis Botanical Garden, Germantown Performing Arts Center, Stax Museum of American Soul, Gibson Guitar Factory, Theatre Memphis, Brooks Museum of Art, Memphis Pyramid, Tunica Casinos.
Guests of the hotel stay in spacious two-room suites and receive a free cooked-to-order breakfast. In addition, this beautiful hotel provides an evening reception and complimentary High-Speed Internet access is available.
View our hotel specials at your leisure.
Location
Embassy Suites by Hilton Memphis East Germantown Area
1022 South Shady Grove Road, Memphis, TN
38120, United States
Hours
Reviews
3.7
2,123 reviews
5 stars
925
4 stars
436
3 stars
245
2 stars
202
1 star
315
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about room cleanliness, including dirty bathrooms, unclean bedding, and overall poor maintenance.
Staff Performance
While some guests praised friendly staff, many reported unprofessional behavior and inadequate responses to complaints.
Breakfast Quality
Guests expressed disappointment with the breakfast offerings, citing limited options and frequent shortages of food items.
Room Conditions
Numerous complaints were made regarding room conditions, including malfunctioning amenities, uncomfortable beds, and inadequate heating/cooling.
Safety Concerns
Several reviews mentioned safety issues, including unauthorized individuals using hotel facilities and incidents of theft in the parking lot.
- LHlatasha HarrisNov 28, 20252.0When I arrived the guy was friendly, the lady was okay, when I got to the room it was a couple of issues but I overlooked them, at the end of the night I went to shower and give the girls bath the hot water wasn’t working, so after being tired I said I will just wait until morning, made the sleeper sofa up put the girls in bed, laid across the bed watch some tv when I got ready for bed pulled the cover back, black specks all over the bed, calles down stairs and they offered to put me in another room the next morning so we slept on the sleeper sofa. The next day went down stairs spoke with front desk I ask the maintenance guy to come up so I could show him all of the issues that were wrong so they wouldn’t think I was just saying anything. The bathroom was dirty, the bed was filthy the refrigerator wasn’t working, the water at all of the sinks wasn’t getting hot I was told the sink in the room doesn’t get hot. After all of this I ask to speak with the Assistant GM they said he would be in Monday to call back because I stayed Friday to Sunday, calles him Monday they sent me to voicemail, it’s been a week no return call yet. I gave them a a 2 on the room because the other room was okay, location is great so you expect the rooms to be great because when you enter it looks great I gave service a 2 because the guy was friendly and the maintenance guy as well and the omelette cook
- ESEdward StewartNov 21, 20255.0Very nice hotel, far from the city.
- HMHerb MacNov 16, 20255.0Germantown Embassy for the stay! We were in Memphis for the weekend and I would highly recommend this property. The front desk staff were very professional and helpful. The room and lobby were very clean!
- BKBrian R. KnightNov 10, 20253.0No fault of the hotel, the distance from the event was too far. Needed to rent a vehicle in order to travel back and forth to the venue.
- FDFred DrakeNov 3, 20255.0The hotel was very clean and the staff very helpful. The location felt like it was stuffed in-between a lot of thing but all in all a good stay
Frequently Asked Questions About Embassy Suites by Hilton Memphis East Germantown Area
What are the check-in and check-out times at Embassy Suites by Hilton Memphis East Germantown Area?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel provide accessible parking and elevators?
Yes, the hotel offers accessible parking and accessible elevators for guests.
Are pets allowed at Embassy Suites by Hilton Memphis East Germantown Area?
Yes, both cats and dogs are welcome at the hotel.
Is breakfast included during the stay at this hotel?
Yes, a free cooked-to-order breakfast is available for all guests.
Does the hotel have any fitness or recreational facilities?
Yes, there is a fitness center available for free and an indoor pool for guest use.
What are the dining options available at or near the hotel?
The hotel has one restaurant and a bar. Nearby Italian restaurants like Grisanti's Restaurant and Frank Grisanti's, as well as other dining spots such as Salsa Cocina Mexicana and Heritage Tavern & Kitchen, offer great choices for guests.
Is there convenient shopping near the hotel?
Yes, the hotel is adjacent to Regalia Shopping Center and close to stores like Vineyard Vines and A Fitting Place, making shopping easy for guests.
What nearby attractions can guests visit around the Embassy Suites Memphis East Germantown Area?
Guests can visit Mike Rose Soccer Complex for sports activities and explore local attractions such as Memphis Zoo, Beale Street, and Graceland, all within a short distance.
What are the parking options available for guests at the hotel?
Self-parking is available for guests, including accessible parking spots.
Does the hotel offer any shuttle or airport transfer services?
No, the hotel does not provide airport shuttle or airport transfer services.