Brand Certified
Crowne Plaza Memphis East by IHG
3.7(1269 reviews)
Certified by Crowne Plaza Memphis East by IHG • Mar 01, 2026
Business Details
2625 Thousand Oak Boulevard, Memphis, TN
38118, United States
Certified by Crowne Plaza Memphis East by IHG • Mar 01, 2026
(901) 362-6200
Certified by Crowne Plaza Memphis East by IHG • Mar 01, 2026
https://www.ihg.com/crowneplaza/hotels/us/en/memphis/memcp/hoteldetail
Certified by Crowne Plaza Memphis East by IHG • Mar 01, 2026
About
Certified by Crowne Plaza Memphis East by IHG • Mar 01, 2026
Luxury HotelWedding VenueConference CenterBusiness Meeting LocationsCrowne Plaza
Welcome to the Crowne Plaza Memphis East!
Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel.
Business travelers can benefit from the proximity of our hotel to many nearby companies including FedEx, International Paper, Medtronic and the University of Memphis. Our 100% non-smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, FedEx Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away.
Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, and guest laundry. After a day of business or sightseeing, relax in the Lobby Lounge with your favorite beverage and a light snack or a selection from our dinner menu. If you prefer to go out to dinner, the hotel offers a shuttle service within a five-mile radius until 10pm.
We look forward to welcoming you to the Crowne Plaza Memphis East!
Location
Certified by Crowne Plaza Memphis East by IHG • Mar 01, 2026
Crowne Plaza Memphis East by IHG
2625 Thousand Oak Boulevard, Memphis, TN
38118, United States
Hours
Certified by Crowne Plaza Memphis East by IHG • Mar 01, 2026
Reviews
3.7
1,269 reviews
5 stars
493
4 stars
351
3 stars
177
2 stars
93
1 star
155
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers reported issues with cleanliness, including dirty rooms, stained linens, and unclean common areas.
Customer Service
While some guests praised the friendly and helpful staff, others experienced rude or unprofessional service.
Facilities
Guests noted that many facilities, such as the restaurant and pool, were closed or not well-maintained, leading to disappointment.
Value for Money
Several reviews indicated that the hotel did not meet expectations for the price, with many feeling it was not worth the cost.
Maintenance Issues
Numerous complaints were made about maintenance problems, including broken elevators, plumbing issues, and overall disrepair.
- IBIvan BrooksNov 29, 20251.0DO NOT STAY HERE. Everything and I mean everything is absolutely atrocious. The room looks like someone rampaged through it and stole all the appliances. The bathroom is a large room with no decorations or anything to fill the space, it’s just a box with a toilet and a shower. We ate dinner here and the pizza filled less than half the box,and had fish that looked like American cheese. The pasta was a brick with disgusting cheese. The sorbet was a snow cone in a box.
- EZEmin ZemraguiNov 2, 20255.0Good work, good price, and excellent customer service.👍
- CJClarence JacksonNov 13, 20183.0Very nice staff and bar area as well however the room wasn't thoroughly cleaned there was hair in the bathtub long strings of hair. Also the water didn't get hot in the shower
- EUEl Rey UnoJul 9, 20175.0Incredible. The entire staff was very helpful and accommodating from the shuttle to housekeeping to the check out. Rooms are very neat and clean. Entire Staff #Bravo
Frequently Asked Questions About Crowne Plaza Memphis East by IHG
Is there free Wi-Fi available at Crowne Plaza Memphis East by IHG?
Yes, complimentary Wi-Fi is available at Crowne Plaza Memphis East by IHG for guests.
What is the cancellation policy at Crowne Plaza Memphis East by IHG?
The cancellation policy may vary depending on the type of reservation. Please check your booking and contact the hotel or via the IHG One Rewards app.
Can I earn loyalty points for my stay at Crowne Plaza Memphis East by IHG?
Yes, we Crowne Plaza Memphis East by IHG participates in IHG One Rewards, allowing guests to earn points for their stay.
Does Crowne Plaza Memphis East by IHG have accessible rooms?
Yes, Crowne Plaza Memphis East by IHG has accessible rooms designed to ensure the comfort of guests with disabilities.
Is there a concierge service available at Crowne Plaza Memphis East by IHG?
Concierge is available at most of our hotels to connect with guests and assist them in their stay. Please contact the Crowne Plaza Memphis East by IHG front desk for more information.
Is room service available at Crowne Plaza Memphis East by IHG?
Yes, room service is available at Crowne Plaza Memphis East by IHG serving delicious food and drink to your room.
What are the check-in and check-out times at Crowne Plaza Memphis East by IHG?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Crowne Plaza Memphis East by IHG.
Is there free parking available at the hotel?
Yes, free parking is available for guests at Crowne Plaza Memphis East by IHG.
Does Crowne Plaza Memphis East provide airport shuttle services?
Yes, free airport shuttle service is available at Crowne Plaza Memphis East by IHG for guests.
Are pets allowed at Crowne Plaza Memphis East by IHG?
No, dogs and other pets are not allowed at Crowne Plaza Memphis East by IHG.
What fitness facilities are available at Crowne Plaza Memphis East?
The hotel offers a fitness center with elliptical machines, free weights, and treadmills, all available for free to guests.
Is Crowne Plaza Memphis East accessible for guests with disabilities?
Yes, the hotel has accessible parking and mobility accessible rooms to accommodate guests with disabilities.
Does Crowne Plaza Memphis East have enhanced cleaning and sanitation protocols?
Yes, the hotel uses commercial grade disinfectants, enhanced cleaning in common areas and guest rooms, and employees are trained in cleaning and handwashing procedures.
What are some nearby hotels where guests might also consider staying?
Nearby hotels include Memphis Vitality Hotel, Memphis Marriott, Radisson Hotel Memphis - University, Hotel Memphis, Fairfield Inn and Suites, and La Quinta Inn & Suites by Wyndham Memphis I-240.
Are there local attractions close to Crowne Plaza Memphis East for guests to visit?
Yes, guests can easily visit Memphis Zoo, FedEx Forum, Beale Street, National Civil Rights Museum, and Graceland, all nearby the hotel.
Can the hotel shuttle assist guests in exploring nearby dining and entertainment options?
Yes, the hotel offers shuttle service within a five-mile radius until 10pm, which guests can use to explore local restaurants and entertainment venues.
Brand Certified Facts from Crowne Plaza Memphis East by IHG
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Certified March 01, 2026Yext Knowledge Graph
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