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Welcome to Crowne Plaza Memphis Downtown, where comfort, convenience, and Southern hospitality provide an exceptional experience.
Our downtown hotel near Renasant Convention Center, puts you near the city’s top attractions, including Beale Street and St. Jude Children’s Research Hospital. Ride our free shuttle to AutoZone Park and FedEx Forum. Visit the National Civil Rights Museum, tour Graceland, and explore the Memphis Zoo – just 20 minutes away.
Start your morning with a Southern-inspired breakfast or unwind in the evening with dinner and cocktails at Notes & Provisions Restaurant and Bar. Stay energized in our modern Fitness Center or relax at our sparkling outdoor pool. Host meetings, conferences, or special events in our versatile indoor and outdoor spaces, including an elegant ballroom and scenic top-floor venue. Enjoy amenities like free high-speed Wi-Fi, secure on-site parking, and a complimentary local shuttle covering downtown Memphis highlights. After a day of work or discovery, retreat to our contemporary rooms, blending elevated comfort with everyday functionality.
Whether you're visiting for business, vacation, or a special celebration, our hotel offers a refined, authentic Memphis experience rooted in culture, comfort, and connection.
Location
Crowne Plaza Memphis Downtown by IHG
300 North Second Street, Memphis, TN
38105, United States
Hours
Reviews
3.7
1,539 reviews
5 stars
588
4 stars
384
3 stars
232
2 stars
138
1 star
197
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and helpful staff, particularly highlighting individuals like Amber, Rickey A, and Stephanie for their exceptional service.
Room Condition
Numerous reviews indicated that the rooms are outdated and in need of renovation, with issues such as dirty carpets, broken appliances, and inadequate maintenance.
Location
The hotel is well-located near downtown Memphis, with convenient shuttle services to local attractions, although some guests noted safety concerns in the surrounding area.
Amenities
While some guests enjoyed the bar and restaurant, others found the food and drink options overpriced and mediocre, with complaints about the breakfast service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty linens, unclean carpets, and inadequate housekeeping services during their stay.
- BVBayou VixenNov 4, 20253.0Location is right in the heart of downtown Memphis so it's easy to get around downtown to take in all the sights and sounds of Memphis.
- ARAndrea RiveraNov 4, 20253.0Pulled back the comforter to find someone's eye lashes in my bed. Thank you but, no thank you. Gross!!!!
- AMAmy MorganOct 25, 20255.0We spent the weekend in Memphis at Cown Plaza. The customer service was amazing from the front desk to the bartender. The bartender; Amber was absolutely amazing. She was extremely friendly and fun. We made sure to stop back by the bar just to talk and laugh with her. Amber is the true definition of Customer Service.. We will definitely visit again!!
- NTNikiya ThamesOct 21, 20255.0Amber was amazing with her customer service at the restaurant in the hotel loved how she treated us
- LHLucas HobsonOct 11, 20252.0This hotel definitely needs a face lift, extremely outdated hotel. Stayed here for a work trip. The staff are very pleasant and professional. The rooms are very outdated and the hallways smells like marijuana/smoke. I would say you pay for what you get. Rooms are typically below $100 a night.
Frequently Asked Questions About Crowne Plaza Memphis Downtown by IHG
Does Crowne Plaza Memphis Downtown offer Wi-Fi?
Yes, Crowne Plaza Memphis Downtown offers complimentary Wi-Fi to all hotel guests.
What is the cancellation policy at Crowne Plaza Memphis Downtown by IHG?
The cancellation policy may vary depending on the type of reservation. Please check your booking and contact the hotel or via the IHG One Rewards app.
Can I earn loyalty points for my stay at Crowne Plaza Memphis Downtown by IHG?
Yes, we Crowne Plaza Memphis Downtown by IHG participates in IHG One Rewards, allowing guests to earn points for their stay.
Does Crowne Plaza Memphis Downtown by IHG have accessible rooms?
Yes, Crowne Plaza Memphis Downtown by IHG has accessible rooms designed to ensure the comfort of guests with disabilities.
Is there a concierge service available at Crowne Plaza Memphis Downtown by IHG?
Concierge is available at most of our hotels to connect with guests and assist them in their stay. Please contact the Crowne Plaza Memphis Downtown by IHG front desk for more information.
Is room service available at Crowne Plaza Memphis Downtown by IHG?
Yes, room service is available at Crowne Plaza Memphis Downtown by IHG serving delicious food and drink to your room.
Does Crowne Plaza Memphis Downtown have a Fitness Center?
Yes, Crowne Plaza Memphis Downtown offers 24/7 access to our fully equipped Fitness Center.
Does Crowne Plaza Memphis Downtown have a pool?
Yes, Crowne Plaza Memphis Downtown offers daily access to our outdoor pool from 8:00 AM to 8:00 PM.
Are the rooms and bathrooms at Crowne Plaza Memphis Downtown ADA compliant?
Yes, Crowne Plaza Memphis Downtown offers guest rooms and bathrooms equipped with ADA-compliant accommodation.
Does Crowne Plaza Memphis Downtown have free parking?
Crowne Plaza Memphis Downtown offers secure onsite parking at a charge of 22 USD.
What accessibility features does Crowne Plaza Memphis Downtown offer?
The hotel provides accessible parking and accessible rooms to accommodate guests with disabilities.
Is breakfast available at Crowne Plaza Memphis Downtown?
Yes, breakfast is available for guests at the hotel.
Does Crowne Plaza Memphis Downtown offer pet-friendly accommodations?
Yes, the hotel welcomes both cats and dogs as pets are allowed on the premises.
Are there fitness facilities available to guests at Crowne Plaza Memphis Downtown?
Yes, the hotel has a fitness center equipped with elliptical machines, free weights, and treadmills, and access is available for free.
What are the check-in and check-out times at Crowne Plaza Memphis Downtown?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is there a local shuttle service for guests at Crowne Plaza Memphis Downtown?
Yes, a complimentary local shuttle is offered, covering downtown Memphis highlights including AutoZone Park and FedEx Forum.
What nearby restaurants can guests visit around Crowne Plaza Memphis Downtown?
Guests can enjoy dining at nearby locations such as Notes & Provisions Restaurant and Bar, Crossroads Tavern and Grille, and Alcenia's.
How can I get to Crowne Plaza Memphis Downtown using public transit?
The hotel is near transit points like the Union Station Trolley Stop, which can help visitors navigate downtown Memphis easily.
Are there any notable cultural or entertainment venues near Crowne Plaza Memphis Downtown?
Yes, guests can visit Ellis Auditorium and the Balinese Ballroom for educational events and concerts, both close by.
Does Crowne Plaza Memphis Downtown provide enhanced cleaning and safety protocols?
Yes, the hotel uses commercial-grade disinfectants, enhanced cleaning in common and guest areas, and offers contactless check-in and checkout for guest safety.