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Canopy by Hilton Memphis Downtown Beale Street

4.0
(787 reviews)

Business Details

164 Union Avenue, Memphis, TN
38103, United States
(901) 479-1001
https://www.hilton.com/en/hotels/memcdpy-canopy-memphis-downtown-beale-street/

About

Hotel
Daily Mandatory Charge includes: Memphis Tourism Fee.

Location

Canopy by Hilton Memphis Downtown Beale Street
164 Union Avenue, Memphis, TN
38103, United States

Hours

Reviews

4.0
787 reviews
5 stars
432
4 stars
131
3 stars
88
2 stars
50
1 star
86

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many guests praised the friendly and helpful staff, particularly at the front desk and restaurant, although some reported inconsistent service.

Cleanliness Issues

Several reviews highlighted problems with room cleanliness, including dirty bathrooms and missing towels, indicating a need for improved housekeeping.

Noise Levels

Guests frequently complained about noise disturbances from both the street and within the hotel, affecting their overall comfort.

Location and Amenities

The hotel is well-located near popular attractions, and guests appreciated the modern design and amenities, though some noted maintenance issues.

Check-in Experience

Multiple reviews mentioned long wait times and issues with room readiness at check-in, leading to frustration among guests.
  • RR
    Robert
    Feb 24, 2026
    4.0
    The overall experience was quite pleasant, but I did find the crowds to be quite loud, and the walk from the parking deck to the lobby was a bit uncomfortable because it was dark. The hotel itself was nice, the food was good, and the staff was pleasant. Perhaps if I had arrived during daylight hours, my overall perception of the hotel would have been much better.
  • TC
    True Reviews For Consumers
    Feb 22, 2026
    4.0
    Service was good Knowledgeable staff about where to go outside of beale street in Memphis. The fitness center was great ! Alot of free weights and boxes. Loved it. Housekeeping was awesome with outstanding personalities. The rooms shower floor was peeling. Like its just been painted which was the only downside to my stay. It was close to everything museums ,restaurants, the River walk. If the homeless bothers you like I heard others complaining please get a life. They are people. Great environment, great service ,great location . Happy 44th birthday to me and thanks for making it great
  • WL
    Wilber Lewis
    Feb 15, 2026
    5.0
    The hotel architecture is amazing the rooms and service where amazing. The level of customer service has been the best at a hotel that I have had. We will definitely be back for another stay. The only issue I had was the put a small scratch on my door. It does not take away from the amazing stay
  • AA
    Amber
    Feb 12, 2026
    4.0
    The rooms are nice, but need some maintenance (broken fridge, broken art on the wall). The location is great and the lobby area is very nice. The rooms, however, are really loud. The plumbing in the walls/ceiling is loud enough to wake you up at night. If you're a light sleeper this may not be the place for you.
  • RO
    richey orman
    Feb 2, 2026
    5.0
    Stayed here a few times while in downtown Memphis. This last time was during the snowstorm January 2026. Hotel is in a great location, within walking distance to all the popular spots downtown like the Forum, Beale Street, Peabody, Texas de Brazil, Kooky Kanuck,etc... The hotel always seems to be clean, well kept, and nicely decorated. The staff (only had one exception) is friendly, very accommodating, especially during this past weeks snow storm. We were here for an entire week! Valet parking is available on-site, a bit pricey, but so convenient. There is a little bar & restaurant inside, friendly staff there as well for the most part. We've enjoyed staying here, and will again when back in town for an event or getaway weekend. My only small complaint would be having to ask for extra towels and bathroom items constantly. They only put a set of 2, well if you shower in the evening, and again in the morning you're out. There is a nice fitness room, well equipped for a hotel style gym to enjoy your workouts in.

Frequently Asked Questions About Canopy by Hilton Memphis Downtown Beale Street

What are the check-in and check-out times at Canopy by Hilton Memphis Downtown Beale Street?

Check-in time is at 4:00 PM and check-out time is at 11:00 AM.

Does Canopy by Hilton Memphis Downtown Beale Street offer free Wi-Fi to guests?

Yes, free Wi-Fi is available in public areas and there are public internet terminals at the hotel.

Brand Certified Facts from Canopy by Hilton Memphis Downtown Beale Street

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Certified March 01, 2026Yext Knowledge Graph
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