Business Details
About
Hotel
Daily Mandatory Charge includes: Memphis Tourism Fee.
Location
Canopy by Hilton Memphis Downtown Beale Street
164 Union Avenue, Memphis, TN
38103, United States
Hours
Reviews
4.0
770 reviews
5 stars
419
4 stars
128
3 stars
88
2 stars
50
1 star
85
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous guests reported poor service, including long wait times for check-in, unresponsive staff, and inadequate communication regarding room readiness and amenities.
Cleanliness Concerns
Several reviews highlighted cleanliness issues, such as dirty rooms, missing towels, and unclean bathrooms, leading to dissatisfaction among guests.
Valet Parking
Valet service was frequently criticized for being slow and expensive, with guests expressing frustration over the lack of attendants and high fees.
Room Quality
Guests experienced various issues with room quality, including malfunctioning amenities, noise disturbances, and inadequate maintenance.
Positive Staff Interactions
Despite the issues, some guests praised individual staff members for their friendliness and helpfulness, particularly in the restaurant and valet services.
- TATim Abbott5 days ago5.0This hotel was chosen because it is only half a mile from FedEx Forum and I had loyalty points with Hilton. In other circumstances, I could have chosen the Westin, which is literally next door to the arena. However, no complaints in my choice. Service has been spotless when called upon. The room itself (A corner room) was well appointed. I was surprised there was no fridge or safe, however.
- ASAdam ShawJan 2, 20265.0My girlfriend & I have stayed here 2 nights when attending events at the Peabody Rooftop across the street. The rooms are spacious and clean. The bar has tasty drinks and New Years Eve night they have a live musical performance that was amazing!! We will definitely be back.
- JBJ BouDec 30, 20254.0Be aware of the $94 Pet fee and the included gratuity at the restaurant/bar. The pet fee was advertised as $75 but on the bill the pet fee was $94.20. I called and they said the increased amount was due to “taxes” on the pet fee. Seems like a lot of tax on a pet fee. Overall it was a nice stay and a nice restaurant/bar area. Just be aware of the $94 pet fee and the $18% included gratuity. It’s slipped in as a line item and then there is a regular tip line so it would be easy to miss. Also, as others have mentioned our room looked like it could use a good deep cleaning. Overall, I would stay there again.
- TLTaylor LindseyDec 27, 20253.0The location is great and the valet team is very good. We were able to walk to eat and to the FedEx Forum to see a Grizzlies game. However, our bathroom had not been cleaned well and they only had 2 towels for a family of 4. I requested additional towels but they never arrived.
- KPKiara PearsonDec 13, 20251.0DO NOT BOOK HERE!! The valet team is horrible! I parked in front of the hotel to get my room. I had to change my room 3 times as the rooms were not up to par. When I settled on a room I went to my car to get my things. The valet stopped me to tell me I could not park there while I was carrying all of my bags. I communicated to him that I spoke with the front desk and they allowed it. The man kept pushing the matter then stood next to me to escort me back to my car. Whole time Dominos was parked behind me delivering food. Why not stop them too!? I immediately cancelled my room because that was so stupid! After the front desk told him that it was okay for me to park there to cancel my room, he sends someone else out to ask me how long I would be then stood behind me at the desk to monitor me. HORRIBLE BUSINESS!!!
Frequently Asked Questions About Canopy by Hilton Memphis Downtown Beale Street
What are the check-in and check-out times at Canopy by Hilton Memphis Downtown Beale Street?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does Canopy by Hilton Memphis Downtown Beale Street offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas and there are public internet terminals at the hotel.
Is Canopy by Hilton Memphis Downtown Beale Street pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
Are there any fitness facilities available at this hotel?
Yes, there is a free fitness center available for guests.
Does the hotel provide valet parking services?
Yes, valet parking is available at Canopy by Hilton Memphis Downtown Beale Street.
What sustainability certifications does Canopy by Hilton Memphis Downtown Beale Street have?
The hotel holds ISO14001, ISO50001, and Hilton LightStay eco-certifications.
Are there dining options within the hotel?
Yes, the hotel features one restaurant offering room service and has options for vegetarian and vegan meals.
Is Canopy by Hilton Memphis Downtown Beale Street accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.
What nearby restaurants can guests visit before or after staying at the hotel?
Guests can enjoy meals at nearby restaurants such as Curfew for American and Italian cuisine, Sunday Brunch at the Peabody for breakfast and brunch, and Charlie Vergos Rendezvous for barbecue.
What nearby attractions are close to Canopy by Hilton Memphis Downtown Beale Street?
Nearby attractions include Ride the Ducks of Memphis for tours, Fedex Stadium Memphis TN for concerts and events, and Lansky Lucky Duck Gifts for shopping.
Are there nearby services to assist with travel and documents?
Yes, RushMyPassport in FedEx Office provides passport and visa services, and First Horizon Bank ATM is available for banking needs near the hotel.