Business Details
About
HotelWedding VenueConference Center
Welcome to the new Candlewood Suites Memphis East, Bartlett’s newest and most modern extended stay hotel. Centrally located just minutes from I-40, I-240, and I-55 Business travelers will appreciate the proximity of this hotel to many places of interest. Including Shelby farms park, shelby farms stables, Bass Pro Shops, Civil Rights Museum, Wolfe Chase Mall, Jumping World and The Memphis Zoo..Extended stay guests play by different rules and requires a hotel that understands their needs, Candlewood Suites Memphis East is designed from the ground up just for you! Our extended stay is within minutes of the Goodlett Farms business area where Louis Dreyfus Company, National Cotton Council, Smith & Nephew, Cargill, and Smith / Doyle Contractors are located. Candlewood Suites Memphis East gives you the amenities that will make you feel at home such as great work and space to relax, plus shopping and dining within walking distance. When it’s time to get connected, we know you need free Wi-Fi and cable, with sports and movie channels. When you need to burn some energy, our fully equipped fitness center will help to melt the stress away. In addition for a home away from home relaxing evening, please feel comfortable to use our Gas grille and Gazebo all just for our extended stay guests.
Location
Candlewood Suites Memphis East by IHG
1776 Whitten Rd, Memphis, TN
38134, United States
Hours
Reviews
3.7
339 reviews
5 stars
169
4 stars
53
3 stars
25
2 stars
27
1 star
65
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unkempt common areas.
Customer Service
While some guests praised the friendly and helpful staff, others reported poor service and unprofessional behavior.
Room Quality
Many customers complained about outdated and poorly maintained rooms, including broken appliances and uncomfortable beds.
Location and Safety
The hotel is conveniently located near the highway, but some guests expressed concerns about safety and the surrounding area.
Mixed Experiences
Overall, experiences varied widely, with some guests enjoying their stay while others had severe complaints, indicating inconsistency in service and quality.
- NBNicole BuczynskiNov 8, 20255.0Everyone here is super friendly. Everytime i walk in the door I am immediately greeted with a "hello" and a smile.
- MBMatthew Blake BiellierOct 31, 20251.0(Updated to respond to the hotels response) I didn't really agree. I just didn't want to argue. They did refund my night and gave a whooping 5000 points. Hahaha the pictures show how filthy they are. I'm even considering calling the health department. Look at other people's comments as well. IHG should take away the franchise rights from the owner of the hotel. The owner should consider leaving the hotel industry completley. People who run a business that disgusting, should be fined out of existence by the health department. (Original)Absolutely disgusting hotel! Avoid at all costs!!! It looks newer from the photos but it most definitely is not. See the photos and videos I posted. The worst stay I have experienced in over a decade. I stay over 200 nights per year in hotels. 4 of 4 washers are broken. 3 of 4 dryers are broken. All of them are absolutely filthy. The room amhad crud in the corners. There are boogers fling all over the walls that look like they have been fmthere for a long time. Tons of wall damage. The room smelled like cigarette smoke. Stains near the ceiling in the bedroom that looks like it is from cigarette amoke. The refrigerator smelled funny. They put a small microwave on the table instead of replacing the regular one. The bad is painful to sleep on. It seems to be very old and dips like a swimming pool in the middle. Stains on the furniture. The living room TV had a broken HDMI cable. I had to use the one from the bedroom on the living room TV. Dead bugs in the bottom of the ceiling lamps. Ok... My rant is over. Please avoid this place!
- DMD. MichelleAug 30, 20255.0This is a newer location in close proximity to the highway, shopping & restaurants. Staff has been friendly, rooms clean, quiet & stocked w/everything needed making this an enjoyable stay.
- PLPam LechenetAug 9, 20255.0Best hotel I've ever stayed in
- KJKathryn JonesJul 31, 20255.0Talk about home away from home! This is where you want to be. The staff is awesome and friendly. The housekeepers are the best’ I love the location. Close to lots of good food!
Frequently Asked Questions About Candlewood Suites Memphis East by IHG
What are the check-in and check-out times at Candlewood Suites Memphis East?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is free parking available at Candlewood Suites Memphis East?
Yes, free parking is available for guests at Candlewood Suites Memphis East.
Are pets allowed at Candlewood Suites Memphis East?
Yes, pets including cats and dogs are welcome at the hotel.
Does Candlewood Suites Memphis East offer a fitness center for guests?
Yes, guests have access to a free fitness center equipped with elliptical machines, treadmills, and free weights.
Is the hotel accessible for guests with mobility issues?
Yes, Candlewood Suites Memphis East is mobility accessible and offers accessible parking and an elevator.
Does the hotel provide contactless check-in or check-out services?
Yes, the hotel offers contactless check-in and check-out for added convenience and safety.
What cleaning and sanitation measures does Candlewood Suites Memphis East have in place?
The hotel uses commercial grade disinfectants, has employees trained in cleaning and hand washing procedures, enhanced cleaning in common and guest areas, removes high-touch items, sanitizers are available, and plastic keycards are disinfected or discarded.
Are there any nearby places for dining and shopping around Candlewood Suites Memphis East?
Yes, nearby you will find dining options such as Subway, Back Yard Burgers, Dunkin', Supreme Hot Wings, and shopping at Wolfe Chase Mall and Bass Pro Shops.
How can guests use nearby transit or gas stations to get to Candlewood Suites Memphis East?
Guests can find nearby gas stations like Circle K, QuikTrip, BP, and Shell which can assist with travel needs. These stations are helpful landmarks when finding the hotel or refueling en route.
What nearby attractions can guests visit before or after staying at Candlewood Suites Memphis East?
Guests can explore nearby attractions such as Shelby Farms Park, Shelby Farms Stables, the Civil Rights Museum, and the Memphis Zoo for leisure and entertainment.