Best Western Plus Gen X Inn

3.7
791 reviews
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Business Details

1177 Madison Ave, Memphis, TN
38104, United States
(901) 249-7753
http://bestwestern.com
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About

HotelBest Western
At the Best Western Plus Gen X Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Gen X Inn will stand out among other hotels in Memphis,TN. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Gen X Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Location

Best Western Plus Gen X Inn
1177 Madison Ave, Memphis, TN
38104, United States

Hours

Reviews

3.7
791 reviews
5 stars
304
4 stars
215
3 stars
104
2 stars
41
1 star
127

What are people saying?

AI-generated from recent customer reviews

Cleanliness

While some guests found the rooms clean, others reported issues with dirty sheets, unclean bathrooms, and overall lack of maintenance.

Staff Attitude

Customer service experiences varied widely; some staff were described as friendly and helpful, while others were reported as rude and unprofessional.

Safety Concerns

Numerous reviews highlighted frequent vehicle break-ins in the parking lot, with guests expressing dissatisfaction over the lack of security measures.

Breakfast Quality

Breakfast options received mixed reviews, with some guests enjoying the selection while others found it lacking or poorly prepared.

Room Maintenance

Several guests reported issues with room amenities, such as malfunctioning air conditioning, broken TVs, and general wear and tear.
  • JG
    Jamie Griffin
    Dec 13, 2025
    5.0
    Nice clean hotel. Love that the parking area is partially fenced it. Great water pressure, comfortable bed and spacious.
  • DO
    Diane Ohio
    Nov 30, 2025
    2.0
    Front desk took forever to check us in after we pre check yesterday. Woman kept dozing in the process blaming it on the computer being slow. Then the TV that we couldn't make work after two trips to the front desk asking for help. We don't have a maintenance guy tonight. Remotes would only adjust volume and we couldn't get rid of the Español start up screen. Not sure how they can call this a Best Western unless the standards have even dropped.
  • LF
    Leighlony Fain
    Nov 25, 2025
    3.0
    im traveling on orders across the country with my two cats. this location SAYS it’s pet friendly but please be aware that if you bring cats you are either told you can’t bring them AFTER the fact or they’ll charge you 35/ea cat. not sure what the policy is considering the initial reaction was “if i’d have known you had cats i wouldn’t have given you the room” and then it turned into “i have to charge you 35 per cat.” so… i’d suggest picking another place if you have animals.
  • LA
    Lisa Alexander
    Nov 21, 2025
    4.0
    The room was very clean and comfortable. We was only there for 1 night. Was close to the hospital which was important to my son and my self. If we have to come back to the area we'll definitely stay again.
  • AA
    Ashley
    Nov 15, 2025
    5.0
    Really nice hotel with friendly staff
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Frequently Asked Questions About Best Western Plus Gen X Inn

Is Wi-Fi available at Best Western Plus Gen X Inn?

Yes, free Wi-Fi is available throughout the hotel for all guests.

What are the check-in and check-out hours at Best Western Plus Gen X Inn?

The hotel operates 24/7, so you can check in or out at any time as it is always open.