Business Details
About
Hotel
At the Best Western Plus Gen X Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Gen X Inn will stand out among other hotels in Memphis,TN. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Gen X Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Hours
Reviews
3.7
788 reviews
5 stars
303
4 stars
214
3 stars
103
2 stars
40
1 star
128
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some staff members received praise for their friendliness and helpfulness, many reviews highlighted rude and unprofessional behavior from front desk staff, particularly regarding customer service issues.
Cleanliness Issues
Numerous guests reported problems with room cleanliness, including dirty sheets, unclean bathrooms, and overall maintenance concerns.
Safety Concerns
A significant number of reviews mentioned vehicle break-ins occurring frequently in the hotel parking lot, raising serious safety concerns for guests.
Breakfast Quality
The breakfast offerings were generally described as inadequate, with many guests expressing disappointment in the limited selection and quality of food.
Room Conditions
Guests noted that rooms were often outdated, with issues such as malfunctioning appliances, unpleasant odors, and inadequate accessibility features.
- LALisa Alexander3 days ago4.0The room was very clean and comfortable. We was only there for 1 night. Was close to the hospital which was important to my son and my self. If we have to come back to the area we'll definitely stay again.
- AAAshleyNov 15, 20255.0Really nice hotel with friendly staff
- KWKylawright5858@gmail.com WrightSep 9, 20255.0THE MANAGER ON SHIF MRS SHARIKA WAS ABSOLUTELY AMAZING SHE MADE SURE OUR STAY WAS EXTREMELY COMFORTABLE AND WE HAD THE BEST RATE FOR OUR STAY , IF IT WASN'T FOR HER OUR STAY WOULD HAVE BEEN TERRIBLE, BUT I THANK GOD SHE TOOK EXCELLENT CARE OF US MAY GOD BLESS HER SHE IS THE BEST !
- JVJ VinsonSep 4, 20251.0Nice ppl but black mold inside the rooms
- PHPhilip HAug 20, 20251.0Do not stay here. Stayed three nights and had problems every day. If you need something late at night like no power, water backing up in your room or anything. Good luck. No one answers the front desk phone. You go downstairs and find out why it’s because no one’s there at night. Finally got someone to come to the room. Had to deal with two different people over several hours eating up my vacation time. They got everything fixed I was happy. Then they said the manager was discounting my room for the problems. Upon checking out NO DISCOUNT. Then the lies started. First lie I was told the rate I paid was the discount. Hmm I paid that rate long before you said you’d discount my stay. Lie #2 the manager will call you. I’m still waiting. If it weren’t for being told I’d get a discount that I never asked for or expected and then being lied to I’d of likely said nothing. But, THERE IS NO EXCUSE FOR LYING TO YOUR CUSTOMERS. Just fyi. The elevator is small, not vented & hot. God help you if it breaks in the summer. The staircase is not sufficiently lit and has no slip proof steps. Lawsuit waiting for the person that dies in either. They get one star because the young lady that worked the desk the 16-17th is very professional, the woman staffing breakfast is a gem. You need to give her a raise. The maintenance guy on the 17th was a real asset to you. Otherwise you’d of gotten zero stars
Frequently Asked Questions About Best Western Plus Gen X Inn
Is Wi-Fi available at Best Western Plus Gen X Inn?
Yes, free Wi-Fi is available throughout the hotel for all guests.
What are the check-in and check-out hours at Best Western Plus Gen X Inn?
The hotel operates 24/7, so you can check in or out at any time as it is always open.
Where is Best Western Plus Gen X Inn located?
It is located at 1177 Madison Ave, Memphis, TN 38104, USA.
Does Best Western Plus Gen X Inn offer amenities for business travelers?
Yes, all guest rooms include a spacious work desk and free internet access to support business travelers.
Are mini-fridges available in guest rooms at Best Western Plus Gen X Inn?
Yes, each room features an in-room mini fridge, ideal for drinks and snacks, especially for extended stays.
Is there a fitness facility available at Best Western Plus Gen X Inn?
Yes, the hotel has an in-house fitness room so guests can maintain their workout routine while traveling.
What special offer does Best Western Plus Gen X Inn provide for guests?
Guests who stay 2 nights can receive a $50 Best Western Gift Card as part of a special promotion.
What nearby attractions are close to Best Western Plus Gen X Inn?
Gold Strike Casino Resort is a popular nearby attraction, offering gaming and entertainment options for visitors.
How can the proximity to Gold Strike Casino Resort enhance my stay at Best Western Plus Gen X Inn?
Guests can enjoy easy access to the Gold Strike Casino Resort for entertainment and dining before or after their stay at the hotel.
Can the location of Best Western Plus Gen X Inn help me explore Memphis?
Yes, being centrally located at Madison Ave in Memphis, the hotel provides convenient access to local attractions and amenities.