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Best Western Plus Gen X Inn

3.7
(796 reviews)

Business Details

1177 Madison Ave, Memphis, TN
38104, United States
(901) 249-7753
http://bestwestern.com

About

HotelBest Western
At the Best Western Plus Gen X Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Gen X Inn will stand out among other hotels in Memphis,TN. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Gen X Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Location

Best Western Plus Gen X Inn
1177 Madison Ave, Memphis, TN
38104, United States

Hours

Reviews

3.7
796 reviews
5 stars
308
4 stars
215
3 stars
104
2 stars
42
1 star
127

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about room cleanliness, including dirty sheets, unclean bathrooms, and overall lack of maintenance.

Staff Behavior

Customers frequently reported rude and unhelpful staff, particularly at the front desk, leading to a negative experience.

Safety Concerns

Numerous guests experienced vehicle break-ins and reported feeling unsafe in the area, with inadequate hotel security measures.

Breakfast Quality

The breakfast offerings received mixed reviews, with many guests finding the food options limited and of poor quality.

Room Conditions

Several reviews mentioned outdated and poorly maintained rooms, with issues such as malfunctioning air conditioning and unpleasant odors.
  • RS
    Repair Scheduling
    Feb 18, 2026
    5.0
    Kia was great. She was very accommodating with not only the room, but being ADA friendly with our mobility scooter while there. She had a great attitude and very helpful. The one issue we ran into with an error in charges, she took care of it before I could even bring it up.
  • CF
    Claudie FAVERIAL
    Jan 27, 2026
    2.0
    Très déçu par cette hôtel qui n'est pourtant pas 1er prix. Nous avons écrasé plusieurs blattes ! La chambre n'était pas très propre, la climatisation était fixée au mur mais on voyait le jour et laissait passer l'air avec la vague de froid on remettait la clim qui faisait beaucoup de bruit ! Personne n'a cherché a déneiger ou mettre du sel a la sortie, la laverie était en panne..... Je ne recommande pas cette hôtel !
  • SB
    Sheila Braddock
    Jan 26, 2026
    5.0
    The hotel very clean and quite
  • JG
    Jamie Griffin
    Dec 13, 2025
    5.0
    Nice clean hotel. Love that the parking area is partially fenced it. Great water pressure, comfortable bed and spacious.
  • DO
    Diane Ohio
    Nov 30, 2025
    2.0
    Front desk took forever to check us in after we pre check yesterday. Woman kept dozing in the process blaming it on the computer being slow. Then the TV that we couldn't make work after two trips to the front desk asking for help. We don't have a maintenance guy tonight. Remotes would only adjust volume and we couldn't get rid of the Español start up screen. Not sure how they can call this a Best Western unless the standards have even dropped.

Brand Certified Facts from Best Western Plus Gen X Inn

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Certified March 01, 2026Yext Knowledge Graph
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