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Best Western Plus Galleria Inn & Suites

3.9
(1556 reviews)

Business Details

8635 US Highway 64, Memphis, TN
38133, United States
(901) 372-0000
http://bestwestern.com

About

HotelBest Western
Located in Memphis,TN, the Best Western Plus Galleria Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Plus Galleria Inn & Suites
8635 US Highway 64, Memphis, TN
38133, United States

Hours

Reviews

3.9
1,556 reviews
5 stars
730
4 stars
373
3 stars
183
2 stars
103
1 star
167

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted problems with cleanliness, including reports of bugs, unpleasant odors, and unclean bathrooms.

Staff Performance

While some guests praised the friendliness of the staff, others reported rude behavior and poor customer service.

Noise Complaints

Numerous guests mentioned significant noise from the nearby highway and loud air conditioning units, impacting sleep quality.

Breakfast Quality

Feedback on breakfast was mixed, with some guests finding it lacking in variety and quality, while others enjoyed it.

Room Conditions

Many reviews noted that rooms were outdated, small, and poorly maintained, with issues like broken appliances and uncomfortable layouts.
  • DH
    Dilan Hines
    Feb 12, 2026
    5.0
    Very Friendly Staff & Breakfast was great.
  • TW
    Tina Ward-Pugh
    Feb 7, 2026
    1.0
    You can hear the interstate traffic noise ALL NIGHT long! Whatever building materials they used were not sufficient to block the sound.
  • BB
    Boog75
    Jan 13, 2026
    1.0
    Noisy highway and streets. Hotel needs a make over. Coffee machines were broken.
  • DB
    Don Batson
    Jan 11, 2026
    1.0
    I used to travel a lot for business before I retired and I never had any problems with any Best Westerns! This Best Western was the worst I have ever been in. Even though I complained to the staff and to their survey link they sent me you would think by now that I would have received a phone call from them or my money back!!!!
  • JC
    Jason Cheney
    Jan 1, 2026
    2.0
    Based on our 30 December 2025 stay, I do not recommend the rooms at this hotel. The room was ok: small bathroom with toilet & tub/shower; the sink was in the main room. The bed was somewhat comfortable. The noise from the highway was incredibly load and entered the room via the air conditioner. The AC itself was very loud. Over all the sleep quality is very poor. The breakfast was lacking (we arrived at 7 am): The eggs were left too long and started to dry out There wasn’t any jam The coffee was OK The yogurt dispenser was out of order. One coffee machine was out of order. The juice choices were limited and in the wrong dispensers (cranberry came out as orange). The staff were friendly.

Brand Certified Facts from Best Western Plus Galleria Inn & Suites

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Certified March 01, 2026Yext Knowledge Graph
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