Best Western Plus Gen X Inn

Reviews

• KA

  Karen Attaway

  5 days ago
  3.0
  The rooms were clean and the bed was soft. The room looked remodeled recently. The parking lot had one entry and we were practically hanging out in the street because the couple in front of us didn't pull up far enough for another vehicle to park and go check in or go around. I was frightened by the razor wire surrounding the parking lot. They did not have any security while other nearby buildings did have security personnel.
• NK

  Nicholas Kaniaris

  Apr 10, 2026
  4.0
  Nothing above average
• SH

  sharleen hamilton

  Apr 8, 2026
  1.0
  This trip was unexpected so I had to find a hotel quickly. The young lady I spoke with was able to get me a room and was super nice. The overnight guy was by far the rudest of everyone and he did not like his job. He would answer the phone down stairs and leave it off the hook instead responding he waits until the caller hang up. He was very rude to the young lady that came down to ask for towels in the middle of the night. I’m guessing she stayed more than one night as well. Very distasteful representation of the company. The breakfast was a 3/10 and the service from that gentleman made it ten times worse to be there. I was trying to give them another chance because they are in a fairly good area compared to other hotels in Memphis. Last time I stayed there my car was broken into and I was assured it would t happen again but the service was at the same level as that experience. I’ve literally tried to call them 20 times this morning 8 AM central standard time and they’re answering the phone and taking it off the hook while you just sit there they don’t even ask you to be on hold whoever it is is taking the phone off and just sitting in there until I hang up. I’ve uploaded pictures and audio of them answering the call and hang up.
• TT

  Traoré

  Mar 31, 2026
  5.0
  C'est cool
• BB

  Bryan Bills

  Mar 26, 2026
  1.0
  Desk staff was very rude and unprofessional. I called to make a reservation and was hung up on twice. The woman who answered acted like I was putting her out by calling. When I tried a third time they just wouldn't answer. I ended up staying at a different hotel.