Business Details
About
HotelBest Western
Located in McKenzie,TN, the Best Western McKenzie is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.0
353 reviews
5 stars
157
4 stars
105
3 stars
39
2 stars
22
1 star
30
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers noted that the rooms were clean, although there were multiple reports of bed bugs and mold in some rooms.
Staff Service
Feedback on staff was mixed; while some praised the friendliness and helpfulness, others reported rude and unprofessional behavior.
Breakfast Quality
The breakfast received varied reviews, with some guests enjoying it while others found it lacking or poorly managed.
Room Condition
Several reviews mentioned that the rooms were outdated and in need of repairs, with issues like mold, noise, and maintenance problems.
- KTKristen ThomasDec 5, 20251.0My friends from out of state came in for my father's funeral and booked a room here. A couple of hours after checking in we were getting ready to go to sleep, and pulled back the covers to find multiple bed bugs. Management did not seem surprised when we told them about the bed bugs.
- PBPatrice Du BoseNov 9, 20251.0We had to find a hotel as we got in off the highway late to see family on the area. I placed the reservation online before arriving. We had to stand outside and use a phone to get checked in. The guy that answered was rude and asked me when was my check in date and when I told him "today" he asked me my name he hung up and walked through the door into the office where the check in window was. With angry scowl and eyes bloodshot, never once smiled like he was angry that I just woke him up or something. It was rather cold out and never once did he ask us to step in to complete the process. The room was old and needs updating with the amount of money charged per night. I cleaned it myself because if the guy at the front desk gave me bad service who knows if they care to clean.
- DHDerick l HinlklinNov 5, 20255.0Very clean
- TDTimothy DunnSep 8, 20251.0Worst place ever had bed bugs do not recommend place need be shut down
- DDDennis DodgenJul 31, 20255.0Best value for our trip. Clean, friendly.
Frequently Asked Questions About Best Western McKenzie
Does Best Western McKenzie offer breakfast?
Yes, Best Western McKenzie provides free breakfast for guests.
Is Best Western McKenzie a pet-friendly hotel?
Yes, pets and dogs are welcome at Best Western McKenzie.
Is the property smoke-free at Best Western McKenzie?
Yes, Best Western McKenzie is a smoke-free property.
Does Best Western McKenzie provide free Wi-Fi?
Yes, free Wi-Fi is available for guests at Best Western McKenzie.
Where is Best Western McKenzie located?
Best Western McKenzie is located at 16180 Highland Dr, McKenzie, TN 38201, USA.
What are the operating hours of Best Western McKenzie?
Best Western McKenzie is open 24 hours a day, every day of the week.
Does Best Western McKenzie have a website where I can book a room?
Yes, you can book rooms through their website at http://bestwestern.com
Can I find other hotels nearby Best Western McKenzie?
Yes, there are other hotels including Shelter Insurance - Allen Ownby and Farm Bureau Insurance nearby, which may offer additional services for travelers.
How can the nearby insurance agencies help me during my stay at Best Western McKenzie?
Nearby insurance agencies like Shelter Insurance - Allen Ownby and Farm Bureau Insurance can assist with travel insurance or vehicle coverage during your visit to McKenzie.
What should I explore around the area when staying at Best Western McKenzie?
Guests can explore local points of interest near Best Western McKenzie, including other travel services and agencies that can enhance your travel experience.