Hampton Inn & Suites Manchester

Reviews

• TS

  Tracy Schwenker

  Jan 5, 2026
  1.0
  Price for stay with pets are over priced
• TC

  Todd Crisenbery

  Dec 22, 2025
  5.0
  No complaints! The room was clean and the breakfast was well stocked with eggs, biscuits and gravy, and waffles in addition to the standard continental fare. Only stayed one night so I didn't check out any the other amenities but it seems like a nice place to stay with a couple restaurants in walking distance. Edit: almost forgot to mention, the lady working in the breakfast area was friendly and attentive without being overbearing, which was nice.
• TS

  Tanya Severson

  Nov 29, 2025
  1.0
  BEWARE! EXPECT ADDITIONAL CHARGES AT CHECK IN. We booked a room through the Hilton app for Thanksgiving night at the Manchester, TN Hampton Inn. The online rate for the reservation was $149. I checked the box that I had pets and added the note that I had 2 dogs. There was no pet fee added to the reservation on the app total for the stay. On Thanksgiving, when I arrived for my stay, the front desk agent, Mel, told me my total was $400. I said no - it’s $150. She then told me that they charge a $125 per pet fee for bringing pets on the premises. I pointed out that I had included them on the reservation and it wasn’t disclosed there and so I would like them to honor the reservation total I booked. She then proceeded to tell me that I could pay the fee or go find a different hotel. I asked if she would be cancelling my reservation then so I would not be charged for the room. She told me no, they would bill me the $150 whether I stayed with them or not because I was past the cancellation window. After much arguing she agreed to charge only $125 for a pet fee and so we ended up paying over $275 for a $150 reservation. Oh - and those 2 free waters you are supposed to get as a Hilton Honors member ….those cost me $8 at this hotel too. According to Mel, they don't participate in most of the Hilton Honors perks and it's their right not to. I called Hilton Honors customer support and Tiara informed me that they allow their operators to tack on additional fees for an abundance of things, which are not disclosed on their app when you make reservations and individual locations can tack on once you are on site. The only way to find out total fees is to call the hotel and specifically ask about their additional fees. Apparently it’s a loophole they know some of their operators take great advantage of and they allow it. This is apparently one of those locations. BEWARE. Be prepared for a "bait and switch" that neither Hilton or this Hampton Inn location has any remorse at all about pulling on their customers.
• MA

  Melissa Adkins

  Nov 22, 2025
  5.0
  Devin at check in was very kind. Clean rooms and good breakfast. Thank you!
• JL

  Jeremy Lipps

  Nov 6, 2025
  5.0
  Staff is awesome! Rooms are clean and breakfast is always good.

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