The brand new Hampton Inn & Suites Manchester, Tennessee, hotel is conveniently located just off I-24, halfway between Nashville and Chattanooga. Stay with us to be near restaurants, quaint shopping, and parks & recreation areas.
Many customers felt the hotel was overpriced for the quality of service and accommodations provided.
Cleanliness Concerns
Several reviews highlighted issues with cleanliness, including dirty rooms and bathrooms with mold.
Pet Policy
Customers expressed frustration with the high pet fees and restrictions, feeling misled by the hotel's pet-friendly claims.
Customer Service
Numerous guests reported poor customer service, including unresponsive management and unhelpful front desk staff.
Room Quality
While some rooms were noted as clean and comfortable, others were criticized for being outdated and in need of maintenance.
MA
Melissa Adkins
2 days ago
5.0
Devin at check in was very kind. Clean rooms and good breakfast. Thank you!
JL
Jeremy Lipps
Nov 6, 2025
5.0
Staff is awesome! Rooms are clean and breakfast is always good.
AA
Andrew Asselin
Oct 14, 2025
2.0
The price is the worst thing. $246, after staying there I’d say a far price is maybe 100 bucks. Room 204 was not clean it was at best descent. The a/c didn’t work properly, I turned it down as low as possible and the temp never got below 71. Won’t be staying here again. I can stay at the holiday inn thats newer and cleaner for less money.
AW
Adam Waymire
Sep 12, 2025
1.0
Not pet friendly.
$125 pet fee, which is way more than other hiltons and only allows one pet. We tried to get off at this exit and stay here when we were dead tired in the middle of a 16 hour road trip moving across the country, knowing Hiltons are pet friendly. We were turned away because we had two small cats.
Unfortunately this became a safety issue for us as there really isn’t much else around and we couldn’t do research since there is very limited cell service. We barely made it to another hotel.
Don’t mark yourself as pet friendly if you aren’t pet friendly.
JR
Jasper Riggs
Jul 21, 2025
1.0
Was in a wreck in Manchester July 3rd and had to stay overnight here. Body lotion was put in shower instead of conditioner and I didn’t not realize it until I had already put the lotion in my hair. I contacted the front desk, left note with my phone number for manager have been talking with Hilton Corporate. Manager refuses to call me on this and Hilton corporate says that they can’t do anything except leave message for manager to call, and if they don’t want to call you they don’t have too. Have given them over 3 weeks to make this right. I’m a Hilton rewards member and had just had a $300 treatment put on my hair before this happened. The lotion stripped the 6 month treatment from my hair. I’ve called every day and the manager is not available and leave a message to get a return phone call. I find it hard to believe that the manager cannot call back and make this situation right, and furthermore I don’t know why Hilton corporate customer service is even a place to call if they can’t offer any resolution. All they can do is take down information and call manager at hotel. I want my money for the night refunded and have filed a complaint with cc company to dispute charges since Hilton does not stand by their word.
Frequently Asked Questions About Hampton Inn & Suites Manchester
What types of rooms and accommodations does Hampton Inn & Suites Manchester offer?
The hotel offers 70 guest rooms and suites suitable for various needs, including kid-friendly accommodations.
Is free parking available at Hampton Inn & Suites Manchester?
Yes, free self-parking is available for guests.
Does the hotel provide free WiFi?
Yes, complimentary WiFi is available in public areas and there are public internet terminals.
Are there fitness facilities at the Hampton Inn & Suites Manchester?
Yes, the hotel has a free-to-use fitness center equipped with elliptical machines and treadmills.
What are the check-in and check-out times?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is breakfast included with the stay at Hampton Inn & Suites Manchester?
Yes, a free buffet breakfast is available to guests.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, and is mobility accessible.
Are pets allowed at Hampton Inn & Suites Manchester?
Yes, pets are welcome at this hotel.
What nearby dining options are available near Hampton Inn & Suites Manchester?
Nearby dining options include Emma's Family Restaurant, Las Fajitas Mexican Restaurant & Bar, and Cracker Barrel Old Country Store, offering American, Tex-Mex, and Southern cuisine.
What convenient stores and services are close to Hampton Inn & Suites Manchester?
Guests can find Short Stop Market, Circle K, and Oak Liquors nearby for groceries, convenience items, and beverages.
Are there any nearby hotels or motels to Hampton Inn & Suites Manchester?
Yes, nearby accommodations include Hampton by Hilton, Econo Lodge Inn & Suites, Economy Inn, Americas Best Value Inn, and Ambassador Inn.