Business Details
About
HotelSureStay
At the SureStay by Best Western Lenoir City in Lenoir City, TN, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Location
SureStay by Best Western Lenoir City
400 Interchange Park Dr, Lenoir City, TN
37772-5635, United States
Hours
Reviews
3.3
294 reviews
5 stars
115
4 stars
44
3 stars
22
2 stars
32
1 star
81
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted unsanitary conditions, including reports of bugs, mold, and dirty linens.
Customer Service
Many customers reported rude and unhelpful staff interactions, particularly with the owner, leading to dissatisfaction.
Room Quality
Guests frequently mentioned outdated and poorly maintained rooms, with issues such as uncomfortable beds and inadequate amenities.
Positive Experiences
Some customers praised the friendly staff and clean rooms, indicating that experiences varied significantly.
Value Concerns
Several reviews noted discrepancies in pricing and unexpected charges, leading to feelings of being overcharged.
- PPPamMar 1, 20245.0Rooms were clean and pet friendly at a reasonable price. Adequate breakfast and first place that had coffee hot and tasted like coffee. Will stay again. Ken very friendly and girl on front desk at check in very friendly. Easy to reach from express way
- APAllison ParkerJul 11, 20225.0Rooms are excellent! Clean and stocked. Front desk staff are phenomenal. Friendly and helpful. Room service is also superb. My husband is a frequent visitor as he is out of town for work regularly. He always chooses to stay at this hotel. Written for Kenneth Reynolds by his wife.
- OOOneTripJul 5, 20223.0When I arrived 1hr ahead of check in time. Was told room wasn't ready. Told for 40.00 I could get a better room that was ready. I declined. Then he said 20.00 cash. I still declined. Rooms where ok but run down. Pool wasn't usable. Very little options for breakfast. I personally would not stay here again.
- WOWindow OperationsDec 30, 20191.0Zero star review. I was overcharged. And you can't take the breakfast food back to your room. Worst experience I've had ever dealing with a hotel. I will never stay at a Best Western ever again. They truly don't care about their guests. Ask the CEO if he could control his brand
Frequently Asked Questions About SureStay by Best Western Lenoir City
What are the check-in and check-out hours at SureStay by Best Western Lenoir City?
The hotel operates 24 hours a day, 7 days a week, so you can check in or out at any time.
Is free Wi-Fi available at SureStay by Best Western Lenoir City?
Yes, free Wi-Fi is available for all guests at the hotel.
Where is SureStay by Best Western Lenoir City located?
It is located at 400 Interchange Park Dr, Lenoir City, TN, 37772-5635, USA.
Does SureStay by Best Western Lenoir City have a social media presence?
Yes, you can follow them on Facebook at 'SureStayHotelLenoirCity', Instagram @surestayhotels, and Twitter @surestayhotels.
How can I contact SureStay by Best Western Lenoir City by phone?
You can reach the hotel at +1 865-986-9000.
What type of hotel is SureStay by Best Western Lenoir City?
It is a casual and simple hotel offering rewarding value and quality for travelers, part of the SureStay and Best Western chains.
Are there nearby hotels if SureStay by Best Western Lenoir City is fully booked?
Yes, nearby hotels include Knights Inn Lenoir City, Comfort Inn, and Econo Lodge, providing alternative accommodation options.
What dining options are available near SureStay by Best Western Lenoir City?
Nearby places to eat include Ruby Tuesday, Krystal for quick burgers, Spice Hut for Indian cuisine, and Subway for sandwiches.
Where can I find automotive services near SureStay by Best Western Lenoir City?
You can visit Main Lane Motors for car sales and repairs, Eurohaus Motor Sports gas station, Matlock Tire Service & Auto Repair, or several gas stations like bp America and Marathon Gas.
Are there any fitness or recreational centers near SureStay by Best Western Lenoir City?
Yes, nearby fitness centers include Tennessee Elite Gymnastics and Kingdom Fitness for sports and active life activities.