Holiday Inn Express & Suites Lenoir City (Knoxville Area) by IHG
4.2582 reviews
Business Details
About
HotelWedding VenueBusiness Meeting Locations
Convenience and comfort in Lenoir City, TNSituated in the gateway of the Smoky Mountains, our remarkable hotel in Lenoir City, TN offers a wide variety of amenities for both corporate travelers and families alike. With access to our well-equipped Business Center, which features print, copy and fax services, as well as free high-speed, wireless Internet access, all guests are sure to feel welcome. Our event space is also available for any seminar or meeting needs. We are close to local business, such as HT Hackney, Tate & Lyle, Kimberly Clark, Delconca, and Viskase.As we are located directly off of I-75, our hotel has direct access to many local area attractions, such as the Tennessee Valley Winery, Sweetwater Valley Farms, and the Lost Sea, America's largest underground lake. Our hotel's location near Knoxville, TN also makes it easy to enjoy a day trip to Downtown Knoxville, the Tail of the Dragon, or the quaint town of Loudon.Whether you're here to visit the University of Tennessee, the Great Smoky Mountains, or to do business with local companies, make the smart choice and stay at our hotel in Lenoir City. Our facility's top-notch amenities include a complimentary, hot breakfast bar, free Wi-Fi access, an indoor pool and IHG Rewards Club bonus packages. Experience the difference of our Holiday Inn Express & Suites® hotel in Lenoir City.
Location
Holiday Inn Express & Suites Lenoir City (Knoxville Area) by IHG
1112 Highway 321 North, Lenoir City, TN
37771, United States
Hours
Reviews
4.2
582 reviews
5 stars
316
4 stars
162
3 stars
43
2 stars
21
1 star
40
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many customers praised the friendly and helpful staff, there were notable complaints about rude management and poor customer service experiences.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms, stained carpets, and unpleasant odors, indicating a need for improved housekeeping.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed the variety and quality, others found items cold or lacking.
Facility Maintenance
Guests reported various maintenance issues, such as broken amenities, malfunctioning air conditioning, and unclean pool conditions, suggesting a need for better upkeep.
Value for Money
Many customers felt the hotel was overpriced for the quality received, with some mentioning that they would not return due to their experiences.
- ASAdam R. (Seriustruth)4 days ago5.0Nice facility. Friendly accommodating staff. Clean facility, plenty of parking.
- MFMark FoxallNov 14, 20255.0This is hands down the beat hotel in Harriman. We go to visit my friends up there a couple times a year, and have yet to have a bad experience. There is an indoor pool and workout room along with a pretty good breakfast. WARNING: do not book through a service. It is better to book strait from the hotels website.
- LSlt SimervilleNov 5, 20255.0Super Friendly staff. Good bfast
- BHBrad HollandOct 27, 20255.0Great stay. Friendly staff. Breakfast was even better than expected
- USUSA SealsOct 19, 20251.0In route to Atlanta we decided to stay here. Arriving around 5:00AM we were greeted with a sign on the front desk that stated "We are away from the desk assisting another guest" along with a small bell to ring. We didn't want to bother the employee since they were obviously already busy helping someone else - - so we waited and waited. Then we kind of peeked up and down the hallways. Then we finally rang the bell yet no one came. Although exhausted, we waited some more, looked up and down the hallways again, then rang the bell - - again. Suddenly, out from behind a closed door that lead to a pitch-dark room comes the front desk clerk - half awake. WTH? She told us we should have rung the bell and we told her we did - twice. She seemed a tad bit perturbed so we just let it go and decided to talk with the manager in the morning. When checking out, we spoke with Rosemary the General Manager - - - who was actually quite confrontational and even took things up to yet another level. When we mentioned we would be reaching out to IHG's corporate office (we're actually stockholders in IHG) she started babbling about how this location is independently owned. I explained to Rosemary that the building may be privately owned but that the company I own stock in, IGH, owns the Holiday Inn trademark and leases it to reputable hotels and owners. Besides, what kind of "assisting another customer" activity needs to occur in a dark room behind a closed door - - where no one hears a bell ringing that's only 30-feet away? Even as a stockholder in the parent company, we certainly won't ever stop at this location again.
Frequently Asked Questions About Holiday Inn Express & Suites Lenoir City (Knoxville Area) by IHG
What time is check-in and check-out at Holiday Inn Express & Suites Lenoir City?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel offer free breakfast?
Yes, the hotel offers a free buffet breakfast for guests.
Is Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at Holiday Inn Express & Suites Lenoir City?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have accessibility features?
Yes, the hotel is mobility accessible and offers accessible parking and an elevator for guest convenience.
What fitness amenities are available on-site?
The hotel features a free fitness center with an elliptical machine and a treadmill, as well as an indoor pool and hot tub.
Are there business facilities available at the hotel?
Yes, the hotel has a business center equipped with print, copy, and fax services, plus a meeting room suitable for seminars or meetings.
What nearby hotels can guests consider for accommodation around Holiday Inn Express & Suites Lenoir City?
Nearby hotels include Days Inn, Days Inn by Wyndham Lenoir City, and Fairfield Inn & Suites by Marriott Knoxville Lenoir City/I-75, offering additional lodging options for visitors.
What local dining options are available near the hotel?
Guests can enjoy nearby restaurants like Cinco Amigos (Mexican cuisine), Cracker Barrel Old Country Store, Waffle House, Buddy's Bar-B-Q, Shoney's, and Baskin-Robbins for ice cream and bakery treats.
Are there convenient services like gas stations or financial services near the hotel?
Yes, nearby services include gas stations such as Kenjo Markets, Marathon Gas, Shell, BP, Exxon & Mobil Stations; financial services like Western Union and Bitcoin Depot; and mobile phone support at T-Mobile Authorized Retailer.