Does the hotel allow pets?

Yes, both cats and dogs are welcome at the property.

Are there any accessibility features at the hotel?

Yes, the hotel offers accessible parking, accessible elevators, and is mobility accessible.

Is WiFi available for guests at this hotel?

Yes, WiFi is available in public areas and there is a public internet terminal.

Does Tru by Hilton Knoxville West Turkey Creek provide contactless check-in or check-out?

Yes, contactless check-in and checkout options are available.

What amenities does the hotel offer for business travelers?

The hotel has a business center and a 24-hour front desk.

Are there any nearby restaurants close to Tru by Hilton Knoxville West Turkey Creek?

Yes, nearby options include Krystal, Arby's, Taco Bell, Shoney's, Wendy's, and McDonald's, offering a variety of fast food and dining choices.

What nearby places can I visit for leisure around the hotel?

You can visit Concord Park, which is 5 miles away and offers lake activities, a golf course, and walking trails.

How can I get coffee near Tru by Hilton Knoxville West Turkey Creek?

Starbucks is located nearby, convenient for grabbing coffee or a smoothie before or after your stay.

Brand Certified

Tru by Hilton Knoxville West Turkey Creek

3.9

(580 reviews)

Get Directions Call Website

Business Details

380 Lovell Road, Knoxville, TN

37934, United States

(865) 392-1935

https://www.hilton.com/en/hotels/tyswtru-tru-knoxville-west-turkey-creek/

About

HotelTru by Hilton

Find us just off I-40/75, close to a bundle of Turkey Creek eateries and retailers. Concord Park is 5 miles away, home to lake waters, a golf course, and walking trails. McGhee Tyson Airport is 20 minutes from our door. Grab some fresh air in the rec area outside our hotel – we've got games and 24/7 snacks in our lobby, too. WiFi and breakfast are on us.

Location

Tru by Hilton Knoxville West Turkey Creek

380 Lovell Road, Knoxville, TN

37934, United States

Get Directions

Hours

MondayOpen 24 Hours

TuesdayOpen 24 Hours

WednesdayOpen 24 Hours

ThursdayOpen 24 Hours

FridayOpen 24 Hours

SaturdayOpen 24 Hours

SundayOpen 24 Hours

Reviews

3.9

580 reviews

5 stars

283

4 stars

119

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about cleanliness, including dirty floors, mold in bathrooms, and reports of bugs in rooms.

Customer Service

Feedback indicated poor customer service experiences, with staff being unhelpful or indifferent to guest complaints.

Breakfast Quality

Several customers expressed disappointment with the breakfast options, describing them as lacking variety and quality compared to other hotels.

Room Comfort

Guests noted issues with room comfort, including small room sizes, uncomfortable mattresses, and noise from the highway.

Location Concerns

The hotel's location near a busy highway was frequently mentioned as a downside, contributing to noise disturbances.

GS
Greg Swick
4 days ago
5.0
Very happy with our stay. Nice, clean hotel with hearty breakfast. Will return for sure.
MV
Michelle VanOverloop
Feb 21, 2026
4.0
Only real issue was a queen sheet on a king bed. Location next to the highway wasn't the best. Breakfast was great.
JB
J Ben
Feb 15, 2026
5.0
Front desk was very polite when we had some questions. Perfect location for our soccer tournament. Rooms are clean and beds were comfortable. I recommend staying at this hotel if you want a nice place to relax with a lot of restaurants and shops nearby.
CP
Chandra Powell
Feb 15, 2026
1.0
Paid for a king size room on Valentine's Day a MONTH IN ADVANCE. RECEIVED A ROOM with 2 smaller beds 🤷🏾 and the HEAT WILL NOT TURN OFF?!!!!!?????!!!!????!!!! Ruined. Don't ever come here AVOID AT ALL TIMES THIS PLACE SHOULD BE SHUT DOWN!
LE
Lisa Ehrenreich
Jan 14, 2026
3.0
First time staying at a Tru. It's a step or two up from a Red Roof Inn, but I wouldn't recommend staying at if you can afford an extra $15 -$20. The floors are sticky and stick to your feet, there is dirt on the floor that looks like old hair bands, the shower has questionable spots in it, as well as the wall by the toilet, there is dirt and crumbs around the bed frame that need to be cleaned, and we can literally hear the person walking in the room above us. To post the name Hilton by this is both misleading and a disgrace. I will not stay at a Tru or Hilton again

Frequently Asked Questions About Tru by Hilton Knoxville West Turkey Creek

What are the check-in and check-out times at Tru by Hilton Knoxville West Turkey Creek?

Check-in is at 3:00 PM and check-out is at 12:00 PM.

Is breakfast included during my stay at Tru by Hilton Knoxville West Turkey Creek?

Yes, a free breakfast buffet is available for guests.

Brand Certified Facts from Tru by Hilton Knoxville West Turkey Creek

This information is certified by Tru by Hilton Knoxville West Turkey Creek and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources

Certified March 01, 2026Yext Knowledge Graph

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