Business Details
About
Hotel
Find the perfect blend of comfort and convenience at Tru by Hilton Knoxville North I 75. Located only six miles from vibrant Downtown Knoxville and the University of Tennessee, we’re within easy reach of Dollywood Theme Park, Smoky Mountains and Zoo Knoxville. Nearby businesses include United Parcel Service, De Royal Industries and Flowers Baking Company.
Try our ‘Build Your Own’ breakfast bar with 30 sweet and savory toppings for cereal, bagels, oatmeal and more. Healthy, indulgent – your pick, all yum. You’ll find drinks, gourmet snacks and single-serve beer and wine at our 24/7 market.
Our lobby is designed for work and play. Veg with a book, grab a board game or shoot some pool. Tea, coffee and hot chocolate are always fresh and free.
Affordable travel now comes with unexpected things – like certainty.
Location
Tru by Hilton Knoxville North I 75
5418 Pratt Road, Knoxville, TN
37912, United States
Hours
Reviews
4.6
952 reviews
5 stars
721
4 stars
135
3 stars
36
2 stars
27
1 star
33
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Most guests praised the cleanliness of the rooms and common areas, although a few reported issues with specific rooms.
Staff Friendliness
The staff received high marks for being friendly, helpful, and accommodating, with several standout employees mentioned by name.
Breakfast Quality
The breakfast offerings were generally well-received, with a variety of options, though some guests found it lacking in certain items.
Family-Friendly
The hotel is noted for being family-friendly, with amenities like a pool table and games in the lobby, as well as a welcoming atmosphere for children.
Noise Issues
Several guests reported noise issues, including thin walls and disturbances from other guests or outside.
- JMJamie MNov 17, 20255.0Lovely and clean hotel - excellent amenities, breakfast, customer service. Really enjoyed our stay here. Free parking and breakfast was a huge bonus. For the money, it’s a great hotel for value. Spotless rooms, hallways, common areas. Hotel looked like it was new. Very impressed.
- IIIdara INov 14, 20253.0I picked this spot because the reviews kept saying it was so clean. Negative: The bathroom shower was gross. That plastic flap that slides onto the shower door to keep the water out was pink and brown and the corner of the shower door was the same. Even my husband who is not usually bothered said that it was unsightly. Made the whole bathroom just feel dirty. The bed wasn’t very comfortable. But the pillows were plush so we slept okay. Positive: The staff was amazing. Sue tried to get us a new room but that bathroom also was not up to par. She was very kind and understanding, appreciated her trying to assist. The attendant in the morning kindly gave me the Advanced Stay customer service number to call to cancel my second night. CS was kind and acknowledged my issue and cancelled the reservation and issued a refund. Overall, if the bathroom were clean we’d likely stayed. But for the $250 we were to pay for the second night, it wasn’t worth the discomfort. Came to the Embassy Suites in West Knoxville that was more up to par for the price point.
- DMDaniel MorbitzerNov 12, 20255.0I had an amazing experience with my stay at Tru. Due to unforeseen circumstances with my company, there was an error with my booking. Sue was professional and treated me with dignity as she overcame a major error. I was delightfully surprised by Tru and will be making more stays with their locations in the future due to this experience!!
- PSpatrick simpsonNov 7, 20255.0Came to Knoxville with our high school football team for the 1st round of state championship playoffs. Gabbie greeted us and welcomed our team in. Our food had been delivered prior to our arrival and she had everything set up for us in the lobby. She gave us room in their storage for our gear. Everything was clean. The beds were good. The breakfast was good. If you have a team that needs a hotel, I believe this place will take care of you.
- SCSharon CurtisOct 25, 20254.0While on our way to Nashville, we decided to spend the night in Knoxville and as Hilton Honors members we live their Tru brand. This hotel is very clean and is conveniently located near several restaurants. It seems to have a very family-friendly lobby with a pool table. They have a cooler of free waters and I loved this perk. This easily could have been a 5-star stay except for check-in. There were 2 gentlemen checking in in front of us and it took forever (we stood something like 10 minutes behind them and were never acknowledeged in any way). Once it was our turn to check in, the last checking us in never smile, called us by our name, our acknowledged that we were Hilton Honors members. But, overall, I would definitely stay here again when traveling thru Knoxville
Frequently Asked Questions About Tru by Hilton Knoxville North I 75
What are the check-in and check-out times at Tru by Hilton Knoxville North I 75?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM.
Does Tru by Hilton Knoxville North I 75 offer free Wi-Fi?
Yes, the hotel provides free Wi-Fi in public areas as well as public internet terminals.
Is Tru by Hilton Knoxville North I 75 pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
Are there any accessible features at Tru by Hilton Knoxville North I 75?
Yes, the hotel offers accessible parking, accessible elevators, an accessible pool, and is mobility accessible.
What dining options does Tru by Hilton Knoxville North I 75 provide?
The hotel offers a 'Build Your Own' breakfast bar with 30 sweet and savory toppings. There is also a 24/7 market with drinks, gourmet snacks, and single-serve beer and wine.
Is parking available at Tru by Hilton Knoxville North I 75?
Yes, the hotel offers free self-parking for guests.
Does the hotel have a fitness center and pool?
Yes, there is a free fitness center available and the hotel has an indoor pool.
What payment methods are accepted at Tru by Hilton Knoxville North I 75?
The hotel accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
What nearby attractions can I visit when staying at Tru by Hilton Knoxville North I 75?
You can visit the University of Tennessee, Dollywood Theme Park, Smoky Mountains, and Zoo Knoxville, all located near the hotel.
Are there any convenient places to shop or get groceries near the hotel?
Yes, Ingles Market is a nearby supermarket and grocery store, and you can also find convenience stores and discount stores like Dollar General close by.
Is it easy to access financial services near Tru by Hilton Knoxville North I 75?
Yes, nearby financial service locations include Coinme for ATMs and currency exchange, Western Union for money transfer services, and Coinstar banking services.