Holiday Inn Knoxville West- Cedar Bluff Rd by IHG

4.2
1988 reviews
Hotel Exterior

About

HotelWedding VenueBusiness Meeting LocationsConference Center
Welcome to Holiday Inn Knoxville West - Cedar Bluff Rd, conveniently located near major highways, McGhee Tyson Airport, and the University of Tennessee Knoxville. Explore the unique atmosphere of the city with easy access to top attractions and local gems such as Neyland Stadium, Oak Ridge, Covenant Health Park, and the charming streets of Downtown Knoxville, all just minutes away from our hotel. Savor delicious dining at our on-site restaurants, stay active in our 24-hour Fitness Center, enjoy a round on our pickleball and basketball courts, and relax with a refreshing dip in our indoor/outdoor pool. Host unforgettable events in our versatile venues and take advantage of our on-site parking, EV charging station, local shuttle service, and complimentary Wi-Fi. After a long day, unwind in our spacious guest rooms & suites with premium bedding and thoughtful amenities, providing the perfect blend of comfort and convenience. Whether you're here for a business trip, a family vacation, or a peaceful getaway, our hotel provides everything you need for a seamless travel experience.

Location

Holiday Inn Knoxville West- Cedar Bluff Rd by IHG
9134 Executive Park Drive, Knoxville, TN
37923, United States

Hours

Reviews

4.2
1,988 reviews
5 stars
1,124
4 stars
497
3 stars
166
2 stars
91
1 star
110

What are people saying?

AI-generated from recent customer reviews

Room Condition

Many guests reported that the rooms were outdated, poorly maintained, and not very clean, with issues such as mold, dust, and unpleasant odors.

Staff Service

While some guests praised the friendliness and helpfulness of the staff, others experienced rude or unprofessional service, particularly at check-in.

Amenities

The pool area received mixed reviews, with some guests finding it poorly maintained, while others enjoyed the indoor/outdoor pool. The breakfast was often criticized for being overpriced and lacking quality.

Noise Issues

Several reviews mentioned disturbances from noise, either from other guests or city sounds, impacting the overall comfort of the stay.

Value for Money

Many customers felt that the hotel was overpriced for the quality of service and amenities provided, particularly in comparison to other hotels in the area.
  • SS
    Sharon
    3 days ago
    3.0
    The room had stains on the wall near the chair and damage to the same wall. The chair and ottoman were dirty. The bedclothes were fresh and the bathroom seemed clean. Check in staff was helpful. I wish the parking lot facing Executive Park Drive was better lit at night. I slept well--comfortable bed and AC. Good prices.
  • KC
    Kristy Cook
    Nov 7, 2025
    5.0
    My family stayed here during an event with my daughter’s school and the workers at the front desk were very helpful and friendly. The front desk staff went out of their way to accommodate us at every turn! We will be back next year!!!
  • KH
    Katie Hancock
    Nov 7, 2025
    1.0
    I really heavily in hotel reviews for cleanliness, and for the good of the team... Heads up. This was yucky. I talked to the front desk about getting the room cleaned, and they said they would have it taken care of. It was never taken care of. Walls had stuff on them all over the place. Found a half used tobacco product on the floor. We were here with kids. Just dirty. Major mold in vent in the bathroom? We won't be staying here again. Pool was nice.
  • PW
    Perry Wiggin
    Nov 6, 2025
    3.0
    If ur a bus driver don't get room 245, the elevator hydraulics our in the walls and there very loud, I ask to b away from the highway and elevator but they've never stayed in this room. The staff was great. The location is great. Lots of room for ur bus and trailer. Once again the staff was great.
  • LM
    Leonie Manthey
    Oct 29, 2025
    1.0
    Our key card stopped working so we went down to the front desk to get a new one which also didn’t work so the receptionist came up and also tried and saw it didn’t work. After placing us in a new room because of this, they ended up charging for both rooms. We were rightfully frustrated and argued this because no one had said we were going to be charged. No one asked for a name for the room or a payment card. I thought it was unfair since it was not our fault the door stopped working and needed a bed to sleep on. After going back and forth with the lady at the front desk, she proceeded to tell us “you have 10 minutes to leave and I won’t charge you, if you are not out within that time I am calling the police.” even though no one was yelling or getting aggressive, we were simply frustrated of not being told we were going to be charged double for something that wasn’t our fault like the door not working. (We got out in 10 minutes anyway and they still charged.)

Frequently Asked Questions About Holiday Inn Knoxville West- Cedar Bluff Rd by IHG

Does Holiday Inn Knoxville West - Cedar Bluff Rd have EV charging stations?

Yes, Holiday Inn Knoxville West - Cedar Bluff Rd offers access to an EV charging station.

Does Holiday Inn Knoxville West - Cedar Bluff Rd offer printing services?

Yes, Holiday Inn Knoxville West - Cedar Bluff Rd offers printing services at our on-site Business Center.