Holiday Inn Knoxville N - Merchant Drive by IHG

Reviews

• DZ

  Donald Zahnd

  3 days ago
  1.0
  Checked in late. Got up to shower and the shower was dirty. Someone's pube right by the soap and shampoo dispenser. Also, they charged for the Continental breakfast. What? The food was awful as well. Talked to the front desk about the shower. They shrugged it off. Told them I was on the fifth floor and went to get ice, ice machine was out. They said go to fourth floor. When we're on the road holiday inn Express only place we stay. But not if this is how it is now.
• MM

  Mike McLemore

  6 days ago
  4.0
  Staff was excellent and the rooms were nice. Very easy on and off I 75. Breakfast was less then expected when described at check-in as a premium breakfast.
• EA

  Elaine Alvarez

  Nov 17, 2025
  3.0
  I would say this was an average hotel stay. I did like that it was clean and modern. I only came across one front desk employee that wasn’t super friendly and very short and a matter of fact when I came to her with a couple of issues. I do get things happen but I just didn’t like her attitude especially for some working at a front desk. Everyone else we came in contact with at the front desk and the bar were very nice. Housekeeping was very bare minimum. They did change out the towels but did not throw away trash and two nights they made the bed (kind of lol) but the second night they didn’t. Looks like they just came in changed the towels real quick and left. One of the nights we did lose satellite because of high winds and the next night it was spotty. Yes that is out of their control but it would be fixed with having upgraded tv’s with web tv services. Our last night we arrived around 7:30pm and were going to get a drink at the bar which is supposed to close at 9pm and they were already cleaning up and told us they were closing early because it was slow. Our last night especially probably because it was going into Monday morning we heard a lot of car noises from the highway that’s right behind the hotel. It kept us up for a bit so I had to put white noise on my phone to drown it out. So keep that in mind if you are a light sleeper. The area is in close proximity to downtown Knoxville and university of Tennessee BUT it’s also surrounded by a lot of homeless people. We were approached by someone clearly on some sort of substance as we were sitting outside of the restaurant and I did not feel safe sitting out there for longer than 30 minutes. So bottom line, it’s a clean modern hotel that’s affordable and close proximity to downtown but it has its drawbacks. We personally won’t stay here again.
• GM

  Gregory McKnight

  Nov 11, 2025
  2.0
  Be careful when making a reservation here. I called the number on the web site for a room. I told him I wanted to be on the ground floor which the reservationist said was fine. Had one and when I got to the hotel I was told we had the 5th floor reservation, and I immediately said no. I've got the reservationist to tell me we've got a ground floor. She said we don't have any ground floors available and he shouldn't have said that. So be sure you understand what they're telling you and what's true. I'm sure they thought I would go ahead and pay for the room but I didn't. I told them to take it off my account and I'll go find another place.
• MK

  Matt Koester

  Nov 3, 2025
  5.0
  We stayed here a couple times already and let me tell you that I got the best showers I've had in the real real long time, amazing water pressure and super hot water!! Staff is very friendly and amenities abundant. I would definitely stay here again.

Frequently Asked Questions About Holiday Inn Knoxville N - Merchant Drive by IHG