Certified by Holiday Inn Express & Suites Knoxville West - Papermill Dr by IHG • Mar 01, 2026
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
The newest addition to the Heart of Knoxville,is the Holiday Inn Express Hotel & Suites Knoxville West at Papermill! We are conveniently located to I-75/ I-40 at Exit 383, just a short drive to Downtown Knoxville, the University of Tennessee campus, Knoxville Convention Center, West Town Mall and Turkey Creek Shopping. With our World Class Service and many Knoxville Businesses, Restaurants, Shopping and Attractions minutes from our front door, you'll discover why our guests have selected us as their Preferred Hotel in Knoxville!
This state-of-the-art Hotel features special in room amenities such as free high speed Internet access, Microwave and Refrigerator, 47" Flat Panel HDTVand Free Local Calls. Whether you are staying with us for Business or Pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, wireless Internet access in all public areas and fitness center.
Points of Interest
Companies:Pilot Corp, Flying J, Team Health & Bush Bros
Universities:University of Tennessee, Pellissippi State & Knoxville College
Hospitals:UT Medical, Fort Sanders, Parkwest & Mercy Health Partners
Local Attractions:West Town Mall, Thompson-Boling Arena, Neyland Stadium, Knoxville Civic Coliseum, Regal Cinemas, Knoxville Zoo, Women's Basketball Hall of Fame, Three Rivers Rambler, Bijou Theatre, Tennessee Theater, Ijams Nature Center & Zuma Fun Center.
Location
Certified by Holiday Inn Express & Suites Knoxville West - Papermill Dr by IHG • Mar 01, 2026
Holiday Inn Express & Suites Knoxville West - Papermill Dr by IHG
Certified by Holiday Inn Express & Suites Knoxville West - Papermill Dr by IHG • Mar 01, 2026
Reviews
4.3
804 reviews
5 stars
474
4 stars
207
3 stars
66
2 stars
29
1 star
28
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Most customers praised the cleanliness of the rooms and common areas, although some reported issues with specific rooms.
Staff Service
The staff received high marks for being friendly, accommodating, and helpful, with several specific mentions of exceptional service.
Breakfast Quality
The breakfast offerings were generally well-received, though some guests noted inconsistencies in food quality.
Noise Issues
Several reviews mentioned noise from the highway and other guests, impacting the overall comfort of the stay.
Room Condition
While many found the rooms comfortable, some noted that certain rooms showed signs of wear and could use updates.
CM
Charlie Magill
Feb 23, 2026
5.0
Really enjoyed my short stay here. The front desk staff was super welcoming and helpful. Clean rooms and good breakfast (for a hotel).
JD
John D
Feb 20, 2026
5.0
Had a great stay here. Hot breakfast was absolutely fantastic. Great place for the hole family. Clean large rooms. Very nice.
AD
Andrew Schenker (DrewSkidoo22)
Feb 17, 2026
5.0
Happy as a clam after staying. Clean, convenient, friendly, etc. A good choice outside the immediate city limits.
AB
Ashley Beasley
Feb 6, 2026
5.0
Clean and affordable
JS
Jenni Schmidt
Feb 6, 2026
5.0
The hotel was exceptional clean! The staff was amazing especially Rachel who was extremely helpful and accommodating would 100% recommend staying at this hotel!!
Frequently Asked Questions About Holiday Inn Express & Suites Knoxville West - Papermill Dr by IHG
What time can I check in and check out at Holiday Inn Express & Suites Knoxville West - Papermill Dr?
Check-in time is 4:00 PM and check-out time is 11:00 AM.
Is breakfast included with the stay at this hotel?
Yes, a free buffet breakfast is available for guests.
Does the hotel offer free Wi-Fi in rooms and public areas?
Yes, free Wi-Fi is available in public areas and guest rooms.
Are pets allowed at Holiday Inn Express & Suites Knoxville West - Papermill Dr?
No, pets including cats and dogs are not allowed at this hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel has accessible parking, mobility accessible features, and elevator access.
What fitness and recreational amenities does this hotel provide?
The hotel has a free fitness center equipped with elliptical machines, free weights, and treadmills, as well as an indoor heated swimming pool and a hot tub.
Are there any business facilities available at the hotel?
Yes, there is a business center and a meeting room available for guests.
Does the hotel offer any special sanitation or cleaning protocols?
Yes, the hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, and sanitizers are available. Contactless check-in and check-out are also offered.
What nearby attractions can guests visit around the hotel?
Guests can visit West Town Mall, Turkey Creek Shopping, the University of Tennessee campus, Knoxville Convention Center, Neyland Stadium, Knoxville Zoo, and the Tennessee Theater among others.
Are there dining options near the hotel for guests to explore?
Yes, nearby dining options include Waffle House for breakfast and brunch, as well as other local restaurants in the area.
How can nearby transit or services help guests visiting the hotel?
Nearby services like Knoxville Fire Station 18 provide safety assurance, and nearby real estate agencies and medical centers such as Premier Vascular Access & Imaging Center offer convenient professional services for guests.
Brand Certified Facts from Holiday Inn Express & Suites Knoxville West - Papermill Dr by IHG
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Certified March 01, 2026Yext Knowledge Graph
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