Holiday Inn Express & Suites Knoxville West - Papermill Dr by IHG
4.3791 reviews
Business Details
About
HotelWedding VenueBusiness Meeting Locations
The newest addition to the Heart of Knoxville,is the Holiday Inn Express Hotel & Suites Knoxville West at Papermill! We are conveniently located to I-75/ I-40 at Exit 383, just a short drive to Downtown Knoxville, the University of Tennessee campus, Knoxville Convention Center, West Town Mall and Turkey Creek Shopping. With our World Class Service and many Knoxville Businesses, Restaurants, Shopping and Attractions minutes from our front door, you'll discover why our guests have selected us as their Preferred Hotel in Knoxville!
This state-of-the-art Hotel features special in room amenities such as free high speed Internet access, Microwave and Refrigerator, 47" Flat Panel HDTVand Free Local Calls. Whether you are staying with us for Business or Pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, wireless Internet access in all public areas and fitness center.
Points of Interest
Companies:Pilot Corp, Flying J, Team Health & Bush Bros
Universities:University of Tennessee, Pellissippi State & Knoxville College
Hospitals:UT Medical, Fort Sanders, Parkwest & Mercy Health Partners
Local Attractions:West Town Mall, Thompson-Boling Arena, Neyland Stadium, Knoxville Civic Coliseum, Regal Cinemas, Knoxville Zoo, Women's Basketball Hall of Fame, Three Rivers Rambler, Bijou Theatre, Tennessee Theater, Ijams Nature Center & Zuma Fun Center.
Location
Holiday Inn Express & Suites Knoxville West - Papermill Dr by IHG
6324 Papermill Drive, Knoxville, TN
37919, United States
Hours
Reviews
4.3
791 reviews
5 stars
462
4 stars
206
3 stars
66
2 stars
29
1 star
28
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customers consistently praised the friendly and helpful staff, noting their professionalism and willingness to accommodate needs.
Cleanliness
Many reviews highlighted the cleanliness of the rooms and common areas, although some mentioned issues with specific rooms needing maintenance.
Breakfast Quality
The breakfast offerings received positive feedback for variety and taste, though some guests noted inconsistencies in food preparation.
Noise Issues
Several guests reported noise disturbances from the nearby highway and other guests, impacting their overall comfort.
Room Condition
While many rooms were described as clean, some guests pointed out that certain rooms were outdated or in need of repairs.
- JTJ TNov 9, 20255.0The night staff are so sweet and incredible. She was able to cater to my needs right then and there amazing đź‘Ź. Morning staff impeccable service very receptive. This is one of the best ihg I have visited and they went off my preference guides love that plus all products were filled to the top. They did everything right thank you
- COclash ofclansOct 27, 20251.0Unless you plan on getting up at 4:30am pass on this hotel. The trash truck arrived at 4:26am and had a field day slamming the trash can for about 5 minutes. Violently woke everyone up I spoke to at breakfast. This hotel needs to manage their waste removal company. The beds sit on what feels like cardboard bed frames, typical in some Holiday Inn’s. If you’ve tried to sleep on them they either creek with every movement or sound like they’re collapsing from underneath you. Some Holidays Inn’s are wonderful, sadly this one is off my list.
- ADAlexandria DenisOct 21, 20255.0Pool was nice and warm and our swim suits did not stink of chlorine the next day. (Saltwater pool?) Loved that. Breakfast is perfect for our sweet lovers and savory lovers. Biscuits and gravy, eggs, pancakes, cereal, pastries and tea and coffee. Only negative is you may hear highways noises.
- CWC. S. WilkesOct 17, 20255.0Great hotel! Comfortable beds, friendly and professional staff, delicious breakfast, great location. Would recommend and definitely will stay again.
- CACnris AndersonOct 6, 20255.0I had a great stay here. It's right off the highway and easy to get back on the road. The room was nice and clean. I had a trailer with me and I had plenty of room to park it. The only thing I didn't like was the cable and surfing through the channels. Other than that. Great comfortable stay.
Frequently Asked Questions About Holiday Inn Express & Suites Knoxville West - Papermill Dr by IHG
What time can I check in and check out at Holiday Inn Express & Suites Knoxville West - Papermill Dr?
Check-in time is 4:00 PM and check-out time is 11:00 AM.
Is breakfast included with the stay at this hotel?
Yes, a free buffet breakfast is available for guests.
Does the hotel offer free Wi-Fi in rooms and public areas?
Yes, free Wi-Fi is available in public areas and guest rooms.
Are pets allowed at Holiday Inn Express & Suites Knoxville West - Papermill Dr?
No, pets including cats and dogs are not allowed at this hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel has accessible parking, mobility accessible features, and elevator access.
What fitness and recreational amenities does this hotel provide?
The hotel has a free fitness center equipped with elliptical machines, free weights, and treadmills, as well as an indoor heated swimming pool and a hot tub.
Are there any business facilities available at the hotel?
Yes, there is a business center and a meeting room available for guests.
Does the hotel offer any special sanitation or cleaning protocols?
Yes, the hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, and sanitizers are available. Contactless check-in and check-out are also offered.
What nearby attractions can guests visit around the hotel?
Guests can visit West Town Mall, Turkey Creek Shopping, the University of Tennessee campus, Knoxville Convention Center, Neyland Stadium, Knoxville Zoo, and the Tennessee Theater among others.
Are there dining options near the hotel for guests to explore?
Yes, nearby dining options include Waffle House for breakfast and brunch, as well as other local restaurants in the area.
How can nearby transit or services help guests visiting the hotel?
Nearby services like Knoxville Fire Station 18 provide safety assurance, and nearby real estate agencies and medical centers such as Premier Vascular Access & Imaging Center offer convenient professional services for guests.