Business Details
About
HotelHilton
The Hilton Knoxville hotel is conveniently located in the center of downtown Knoxville. The Knoxville hotel offers two restaurants and a full service Starbucks. The contemporary downtown hotel is also within walking distance of the University of Tennessee and convention center. Many rooms have excellent views of the smoky mountains, Neyland Stadium, and Tennessee River. For business guests, Hilton Knoxville offers 14,000 sq. ft. of flexible meeting space. Whether in Knoxville for business or leisure, the Hilton Knoxville is your best choice for superior accommodations in Knoxville.
Location
Hours
Reviews
4.2
2,744 reviews
5 stars
1,482
4 stars
724
3 stars
240
2 stars
122
1 star
176
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Edna, Trevor, and Jorell for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms, bathrooms, and common areas, with some guests reporting unsatisfactory conditions upon arrival.
Outdated Facilities
Numerous guests noted that the hotel is in need of renovations, citing outdated decor, malfunctioning elevators, and general wear and tear throughout the property.
Parking Concerns
Guests expressed frustration over high parking fees and issues with valet service, including double charges and miscommunication regarding parking options.
Mixed Dining Experiences
While some guests enjoyed the on-site restaurant and Starbucks, others found the food bland or overpriced, indicating inconsistency in dining quality.
- WHWill Hebert1 day ago3.0Very dated, overwhelming cologne or cleaner smell in lobby, water took forever to get hot on floor 15 and the facet was tricky. The biggest pain is parking, the parking garage is managed by Metropolis and you have to validate every time you go in and out. I currently have 10 total -1 time charges and returns on my cc from that. Unless they get away from Metroplis, I’ll never say here again. Staff was very helpful and great customer service.
- BPB PDec 30, 20252.0Housekeeping was good & there’s a Starbucks on premises, they’re the only reason I gave them 2 stars. Parking was a nightmare, up charges for everything, counter staff had no idea what would be up charged & what would come with the room. Not the Hilton quality I remember from the past.
- KKKeepOnFishingDec 26, 20255.0David and Devin were working the front desk. They were friendly, knowledgeable and welcoming. Thank You both! On an unfortunate note all the elevators were broken except one which caused quite a line on Christmas weekend.
- EMEmily M.Dec 22, 20255.0This was the best hotel stay that we have ever had. We stayed in the parlor room. It was HUGE. They even had robes and slippers in the room for us. The staff were are very friendly. We stayed for our anniversary and when we told the front desk they gave up cards for a free breakfast (36.00) and a free drinks card ( 35.00) Thr valet parking was 24hours and very convenient. City square was only a 5 minute walk. There was a Starbucks right in the hotel and the hotel restaurant food was delicious.
- RWRichy WittmerDec 15, 20255.0Great place. Magnificent view from the Parlor suite. Super clean and everyone was so friendly. However the bathroom is still old school with a tub and actually fairly small for a premium room. Great location and easy walk to the Market Square
Frequently Asked Questions About Hilton Knoxville
What are the check-in and check-out times at Hilton Knoxville?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does Hilton Knoxville offer free WiFi to guests?
Yes, Hilton Knoxville provides free WiFi in public areas along with public internet terminals.
Are pets allowed at Hilton Knoxville?
Yes, both cats and dogs are welcome at Hilton Knoxville.
What dining options are available at Hilton Knoxville?
The hotel features two restaurants, a full-service Starbucks, and offers breakfast with vegan and vegetarian meal options available.
What accessibility features does Hilton Knoxville provide?
Hilton Knoxville offers accessible parking, an accessible elevator, and is mobility accessible.
Does Hilton Knoxville provide parking and valet services?
Yes, parking is available with both self-parking and valet parking options.
Is there a fitness center available at Hilton Knoxville?
Yes, there is a free fitness center available for guests.
What environmentally friendly practices does Hilton Knoxville follow?
The hotel practices energy conservation, uses energy-efficient lighting, has eco-friendly toiletries, participates in a food waste reduction program, and is certified with ISO14001, ISO50001, and Hilton LightStay.
What nearby attractions can visitors explore around Hilton Knoxville?
Guests can visit Downtown Knoxville and Market Square for shopping and sightseeing, enjoy a meal or drinks at The Orange Martini bar and restaurant, or relax at The Firefly, a Southern American restaurant nearby.
How can guests at Hilton Knoxville access local events and educational facilities?
Hilton Knoxville is within walking distance to the University of Tennessee's conference and educational centers such as UT Conferences, UT Conference Center, and the English Language Institute, making it convenient for attending events or classes.