Brand Certified
Hilton Knoxville
4.2(2782 reviews)
Certified by Hilton Knoxville • Mar 01, 2026
Business Details
501 West Church Avenue, Knoxville, TN
37902-2591, United States
Certified by Hilton Knoxville • Mar 01, 2026
(865) 523-2300
Certified by Hilton Knoxville • Mar 01, 2026
https://www.hilton.com/en/hotels/knxkhhf-hilton-knoxville/
Certified by Hilton Knoxville • Mar 01, 2026
About
Certified by Hilton Knoxville • Mar 01, 2026
HotelHilton
The Hilton Knoxville hotel is conveniently located in the center of downtown Knoxville. The Knoxville hotel offers two restaurants and a full service Starbucks. The contemporary downtown hotel is also within walking distance of the University of Tennessee and convention center. Many rooms have excellent views of the smoky mountains, Neyland Stadium, and Tennessee River. For business guests, Hilton Knoxville offers 14,000 sq. ft. of flexible meeting space. Whether in Knoxville for business or leisure, the Hilton Knoxville is your best choice for superior accommodations in Knoxville.
Location
Certified by Hilton Knoxville • Mar 01, 2026
Hours
Certified by Hilton Knoxville • Mar 01, 2026
Reviews
4.2
2,782 reviews
5 stars
1,517
4 stars
726
3 stars
240
2 stars
123
1 star
176
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff received high praise for their friendliness, helpfulness, and professionalism, with specific mentions of individuals like Meme, Moea, and Trevor.
Cleanliness Issues
Several reviews highlighted problems with room cleanliness, including dirty bathrooms and unkempt areas, which detracted from the overall experience.
Facility Condition
Many guests noted that the hotel is dated and in need of renovations, particularly regarding the elevators and room amenities.
Parking Concerns
Guests expressed frustration with the high parking fees and the complicated validation process, leading to dissatisfaction with the overall parking experience.
Positive Dining Experience
The on-site restaurant and Starbucks received positive feedback for their quality and convenience, contributing to a pleasant stay.
- APAntron Puryear2 days ago5.0It was my first time visiting for a softball tournament, It was great from start to finish. I received amazing service from Meme pointing out the different activities and restaurants in the area. House keeping was very courteous with any of the extra things I needed. I am very excited for the next time I come back to the area. I have no doubt that I will be back here.
- CLCry for That line4 days ago5.0From the moment I walked in, the place just felt right, clean, welcoming, and clearly well cared for. Everything was exactly what I hoped it would be, and my room was in perfect shape, spotless and comfortable with not a dust bunny in sight. You could tell real effort goes into keeping everything looking fresh and organized. What really made the experience special though was the service. Meme helped me during my stay, and she was amazing — so kind, attentive, and genuinely welcoming. She made me feel valued and taken care of, not just like another guest. Because of the overall experience and Meme’s incredible hospitality, I’ll definitely be coming back.
- JJJalend5 days ago5.0I recently stayed at Hilton Knoxville with two friends, and we had a great experience. The location was perfect for exploring downtown, with plenty of restaurants and attractions nearby. Our rooms were clean and comfortable, providing a nice space to relax after a day out. The staff was friendly and helpful, the valet “meme” to good care of my car, making our stay enjoyable. We also appreciated the nice dining options on-site. Overall, it was a pleasant stay, and we would definitely recommend it for a fun getaway!
- SSSamuel SatterfieldFeb 18, 20265.0I've had a great stay at the Hilton Knoxville so far. Room was clean and spacious. It was exactly what I needed for my stay. It's conveniently located. I had some work that I needed to get done. The printer in the lobby was unresponsive. David at the front desk was kind enough to print the document I need without a second question. He even had some fun trivia to share while we chatted. I'll be staying here the next time I'm in Knoxville.
- BBBramFeb 13, 20265.0David and Allyson are rock stars. Yes, they could use some updates. Yes, I could probably find something to complain about, but the ease at which David made our status deserving of 10 stars. Unfortunately our week long stay was due to the daughter in law hospitalized with multiple procedures. Having a place for my wife and her son to come “home” to after spending all day at the hospital was invaluable. The staff was super friendly, and it was easy to make changes to our stay. The bar is great. I can’t say enough good things about Hilton, and we will ALWAYS use them over any other hotel chain when we have a choice. Thanks!!!
Frequently Asked Questions About Hilton Knoxville
What are the check-in and check-out times at Hilton Knoxville?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does Hilton Knoxville offer free WiFi to guests?
Yes, Hilton Knoxville provides free WiFi in public areas along with public internet terminals.
Are pets allowed at Hilton Knoxville?
Yes, both cats and dogs are welcome at Hilton Knoxville.
What dining options are available at Hilton Knoxville?
The hotel features two restaurants, a full-service Starbucks, and offers breakfast with vegan and vegetarian meal options available.
What accessibility features does Hilton Knoxville provide?
Hilton Knoxville offers accessible parking, an accessible elevator, and is mobility accessible.
Does Hilton Knoxville provide parking and valet services?
Yes, parking is available with both self-parking and valet parking options.
Is there a fitness center available at Hilton Knoxville?
Yes, there is a free fitness center available for guests.
What environmentally friendly practices does Hilton Knoxville follow?
The hotel practices energy conservation, uses energy-efficient lighting, has eco-friendly toiletries, participates in a food waste reduction program, and is certified with ISO14001, ISO50001, and Hilton LightStay.
What nearby attractions can visitors explore around Hilton Knoxville?
Guests can visit Downtown Knoxville and Market Square for shopping and sightseeing, enjoy a meal or drinks at The Orange Martini bar and restaurant, or relax at The Firefly, a Southern American restaurant nearby.
How can guests at Hilton Knoxville access local events and educational facilities?
Hilton Knoxville is within walking distance to the University of Tennessee's conference and educational centers such as UT Conferences, UT Conference Center, and the English Language Institute, making it convenient for attending events or classes.
Brand Certified Facts from Hilton Knoxville
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