The Hilton Garden Inn West Knoxville hotel in Tennessee is in the commercial and retail Cedar Bluff area only 15 minutes from downtown and the Knoxville Convention Center. Dollywood, Gatlinburg and the Great Smoky Mountains National Park are less than 45 minutes away. Goody's, Whirlpool and Shoney's Inc. are among the many nearby corporate offices. The Hilton Garden Inn West Knoxville hotel in Tennessee has deluxe accommodations, friendly service and a relaxed atmosphere that awaits our guests. In Tennessee, certain to please the busy executive or leisure traveler are amenities that include complimentary high-speed internet access with secure PrinterOn remote printing.
Many customers praised the cleanliness of the rooms and hotel, although some reported issues with outdated linens and maintenance.
Staff Service
The staff received mixed reviews; while many praised their friendliness and helpfulness, others reported rude or unprofessional behavior from certain employees.
Room Quality
Several guests noted that the rooms felt outdated and in need of renovation, with complaints about uncomfortable beds and poor water pressure.
Breakfast Experience
Breakfast was a point of contention, with some guests enjoying the food while others criticized the cost and quality, particularly the service from certain staff members.
Location
The hotel is conveniently located near restaurants and attractions, which was appreciated by many guests.
JD
J-P Davis
5 days ago
5.0
Stayed 2 nights for a work trip. Perfect location. Room seems recently remolded. Absolutely zero complaints. Would stay here again without hesitation.
TP
Tori Powell
Nov 12, 2025
5.0
Ameera is an amazing bartender! Super attentive and knowledgeable! Will definitely come see her again! Food at the restaurant was great too! Ask for Chef specials!!
AA
Andre A.
Nov 9, 2025
4.0
Very friendly staff and all well run. Hotel is lower end and slightly outdated but all was good. Breakfast in lobby. Nice fireplace and seating to hang out in lobby if traveling with family and friends. Nice landscaping outside.
HS
Heather Swartfiguer
Nov 7, 2025
3.0
I didn't like that I had to pay for Breakfast. Also the pool room door locked with no way of getting in
TH
Tim Harker
Oct 8, 2025
5.0
Very clean, decor has been updated, spacious rooms with enormous tv. Nice place to stay.
Frequently Asked Questions About Hilton Garden Inn Knoxville West/Cedar Bluff
What are the check-in and check-out times at Hilton Garden Inn Knoxville West/Cedar Bluff?
Check-in time is 4:00 PM and check-out time is 11:00 AM at Hilton Garden Inn Knoxville West/Cedar Bluff.
Is parking available at the hotel, and is it free?
Yes, free self parking is available at Hilton Garden Inn Knoxville West/Cedar Bluff.
Are pets allowed at this hotel?
Yes, pets including cats and dogs are welcome at Hilton Garden Inn Knoxville West/Cedar Bluff.
Does the hotel have an indoor pool and a hot tub?
Yes, the hotel features both an indoor pool and a hot tub for guest use.
Is breakfast available at the hotel?
Yes, breakfast is available at Hilton Garden Inn Knoxville West/Cedar Bluff.
Does the hotel provide accessibility features?
The hotel is mobility accessible and offers accessible parking and elevators to accommodate guests with disabilities.
What eco-friendly programs are in place at the Hilton Garden Inn Knoxville West/Cedar Bluff?
The hotel holds ISO14001 and ISO50001 certifications and participates in the Hilton LightStay program, with recycling, compostable food containers, and energy conservation programs in place.
What nearby restaurants can I try when staying at the Hilton Garden Inn Knoxville West/Cedar Bluff?
Nearby dining options include Outback Steakhouse, Carrabba's Italian Grill, Parkside Grill, Sonny's BBQ, Tennessee Tap House, and K Town Tavern.
Are there any entertainment or recreational venues near the hotel?
Yes, guests can visit Zuma Fun Center, Craft Axe Throwing - West Knoxville, and University of Tennessee Neyland Stadium for entertainment and recreational activities.
How can guests access fitness facilities nearby or at the hotel?
The hotel offers a free fitness center on-site, and nearby fitness options include Planet Fitness and DV Martial Arts for varied workout experiences.