Experience a great stay when you choose Hilton garden Inn Knoxville Papermill Drive. Our hotel provides you with a convenient Midtown Knoxville location as well as an overlooking view of the surrounding area. We are located between Downtown Knoxville and West Knoxville at the intersection of I-40 and I-75. Enjoying the attraction and events of all of Knoxville is a synch from our Knoxville hotel.
Start your morning off right with a cooked-to-order breakfast in the Garden Grille & Bar Restaurant and enjoy the dinner menu in house or, in the comfort of your guest room with call-to-order restaurant pick-up to-go from 5 pm – 10 pm daily. We also have our outdoor terrace lounge with linear fireplace and modern soft seating for entertaining or dining. Enjoy relaxing in the indoor heated pool among the natural lighting that the floor-to-ceiling windows provides. Plan your next meeting or event in our sunlit 2100 sq. ft. flexible meeting space with AV.
The hotel is consistently praised for its cleanliness, with many guests noting immaculate rooms and well-maintained facilities.
Staff Service
Staff members are frequently highlighted for their friendliness and helpfulness, with specific mentions of exceptional service from individuals like Jordan and Michael.
Noise Issues
Several reviews mention noise from the nearby highway and thin walls, which can disrupt sleep for some guests.
Breakfast Charges
Many guests express dissatisfaction with the lack of complimentary breakfast, noting high charges for breakfast options that are typically included at other hotels.
Room Comfort
While some guests find the rooms comfortable and well-appointed, others report issues with bed firmness and bathroom design.
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Rob Hogancamp
Nov 13, 2025
4.0
Great rooms, nice and clean. Desk staff although efficient does not give the best face for the hotel.
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Robert Hogancamp
Nov 12, 2025
4.0
Room was very nice and clean. Staff were a little rough not my first choice for the face of the hotel but they did a good job.
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Rob Hewitt
Nov 11, 2025
5.0
Very clean, newer hotel. Great staff. Breakfast buffet was 6-7 but edible.
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Félix St-Laurent
Nov 10, 2025
5.0
I had a nice stay, friendly service nice restaurant right next to it (Aubrey's) room was confy, modern looking and clean, downside, well it's one of those hotel that is not in a high activity zone, so this is not a downtown hotel, but if you are looking for a nice calm place to stay and don't intend on spending your day close, I would definitely take that place in consideration.
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peejayandwill
Nov 8, 2025
5.0
I forgot the guys name at the front desk, I believe it was Dave, was so kind and made a great first impression. He made us feel welcomed and showed us the run down.
No free breakfast but that’s alright. Rooms were super clean, beds super comfy, would definitely stay again.