Business Details
About
HotelHilton
Morning or late night, Poindexter Coffee serves up our signature breakfast sandwiches and café favorites to keep the fighting spirit going all day long. Looking for something stronger? Stop by Saloon 16, our western-inspired, high-end watering hole opening in partnership with UT-alum and former NFL quarterback Peyton “The Sheriff” Manning.
So whether you’re in town cheering on the Vols, strolling through the theatre district or polishing off a slab of ribs at Sweet P’s, we’re here to make your stay memorable. Our warm, friendly, whip-smart staff will guide you around Knoxville so that you feel like a local, even if it’s your first time in town.
Location
Graduate by Hilton Knoxville
1706 Cumberland Avenue, Knoxville, TN
37916, United States
Hours
Reviews
4.1
815 reviews
5 stars
441
4 stars
161
3 stars
99
2 stars
47
1 star
67
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some guests praised the friendly and helpful staff, others reported rude or unresponsive service, particularly at the front desk.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, stained bedding, and unclean public areas.
Location
The hotel’s location near the university and local attractions was frequently noted as a major positive.
Value for Money
Many guests felt the hotel was overpriced for the quality and amenities provided, particularly regarding parking and lack of complimentary services.
Unique Decor
Guests appreciated the unique and themed decor, especially for University of Tennessee fans, although some found it overdone.
- JPJeffrey Polet4 days ago5.0Erin is awesome. Great service.
- BLBarry Laugherty4 days ago5.0Great Staff and Great room. Highly recommend.
- EGEdward Green4 days ago5.0Can't be beat! My go to when in Knoxville. The rooms are spacious and clean. Staff can't be beat. Saloon 16 is on site and the food and service are exceptional. Highly recommend when in Knoxville for business or pleasure.
- AVArthur L. Manchester vDec 21, 20255.0Fantastic staff, and one of a kind location make this the epitome of the ultimate college stay. Visiting for homecoming or taking your senior to tour colleges. I cannot imagine a better hotel.
- SDShannon DeanDec 19, 20255.0This our 2nd Graduate hotel. Comfortable beds. Very clean. Nice staff. Coffee shop was very good.
Frequently Asked Questions About Graduate by Hilton Knoxville
What accessibility features are available at Graduate by Hilton Knoxville?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Are pets allowed at the hotel and is there a fee?
Yes, pets are welcome with a fee of $75 per pet per stay, for up to 2 pets.
What are the check-in and check-out times at the hotel?
Check-in is at 4 PM and check-out is at 11 AM.
Does Graduate by Hilton Knoxville offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas and there is also a public internet terminal.
What dining options are available within the hotel?
The hotel features two restaurants including Poindexter Coffee for breakfast and café favorites, and Saloon 16, a western-inspired bar.
Is valet parking available and what is the cost?
Yes, valet parking is available at $35 plus tax per car, per night.
Does the hotel provide any fitness facilities?
Yes, a fitness center is available for free to all guests.
What nearby dining options can guests explore around the hotel?
Guests can visit Jai Dee Thai Kitchen for Thai cuisine, The Golden Roast Coffee Roasters for coffee, and Moriconi's Chicago Style Pizza for pizza.
Are there any nearby places to grab coffee near the hotel?
Yes, guests can enjoy coffee at Poindexter Coffee, The Golden Roast Melrose, and Just Love Coffee Cafe, all located close to the hotel.
What attractions or facilities near Graduate by Hilton Knoxville might be helpful for visitors?
The Hilton Garden Inn Knoxville/University is nearby for additional lodging options, and University Liquors is close for beverage shopping. Visitors might also enjoy visiting the Lake Plaza Condominiums HOA area for a scenic lake experience.