Business Details
About
Hotel
Morning or late night, Poindexter Coffee serves up our signature breakfast sandwiches and café favorites to keep the fighting spirit going all day long. Looking for something stronger? Stop by Saloon 16, our western-inspired, high-end watering hole opening in partnership with UT-alum and former NFL quarterback Peyton “The Sheriff” Manning.
So whether you’re in town cheering on the Vols, strolling through the theatre district or polishing off a slab of ribs at Sweet P’s, we’re here to make your stay memorable. Our warm, friendly, whip-smart staff will guide you around Knoxville so that you feel like a local, even if it’s your first time in town.
Location
Graduate by Hilton Knoxville
1706 Cumberland Avenue, Knoxville, TN
37916, United States
Hours
Reviews
4.0
796 reviews
5 stars
425
4 stars
159
3 stars
99
2 stars
47
1 star
66
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted unsanitary conditions, including dirty bathrooms, stained bedding, and overall lack of cleanliness in rooms.
Staff Performance
While some guests praised individual staff members for their friendliness and helpfulness, many others reported rude or unresponsive service, particularly at the front desk.
Location
The hotel’s proximity to the University of Tennessee and local attractions was frequently mentioned as a positive aspect.
High Costs
Guests expressed dissatisfaction with the high prices for rooms, parking, and amenities, often feeling that the value did not match the cost.
Valet Parking
Mandatory valet parking at a high cost was a common complaint, with guests frustrated by the lack of self-parking options.
- ALAnthony Lane4 days ago3.0I stayed on a Monday and it was probably entirely my fault for choosing a hotel next to college campus, but i swear the noise level in and around that hotel was insane all the way until 2am.
- DDDarcyNov 15, 20254.0After reading some of the other reviews I feel lucky with my stay here. My room was spacious and clean, but there were stains on the bed (I always pull up the sheets to check for bed bugs- which my room had none)- luckily there were two beds so I just took the other. I also had a hard time acquiring soap. Decor was very cute and it was walking distance to the university, which was convenient.
- YLYaron LeibelNov 7, 20255.0Had a great time at this hotel in the heart of Knoxville. Good price too.
- LSLindsey StewartOct 22, 20251.0Update- the hotel called and refunded my stay. Thank you !!! GRADUATE- BED BUGS AND POOR CORRECTIVE ACTION I was so excited to stay at The Graduate. The location was perfect — close to both my work and my daughter’s school. When I arrived, I was greeted by the valet, which turned out to be a mandatory $40 charge (he was kind, though). Check-in at the front desk went smoothly, and I dropped my things in the room before heading out to dinner with my daughter. When we returned around 8 p.m., I parked in the same spot the valet had used earlier — no big deal. Later that night, around midnight, I started getting a headache and decided to shower before bed. As I was getting comfortable and watching TV, I noticed something on the bed. I grabbed my flashlight to get a closer look — and there it was… a bed bug 🐛. Absolutely disgusting. I went down to the front desk, which already had a line of guests waiting. When I got to the front, I quietly asked to speak privately and showed the clerk the video evidence. He apologized and moved me to another room. I went upstairs with a cart to gather my things and headed to the new room a floor below. I checked that room carefully before unpacking — and to my shock, there were two more bed bugs on the pillow, right in plain sight. Back down to the front desk I went, again showing the video. The clerk offered to take $50 off and move me to yet another room. It was nearly 2 a.m. at this point. I reluctantly accepted, checked the third room top to bottom, and didn’t see any bugs. I barely slept. The next morning, I checked out — no apology, no manager interaction, nothing. I left completely disgusted. Now I have to deal with the aftermath: disinfecting luggage, car washes, dry cleaning, and hoping I didn’t bring any of these pests home. This experience was stressful, unsanitary, and completely unacceptable for any hotel — especially one that prides itself on charm and hospitality. I won’t be back.
- HCHeather CorwinOct 5, 20253.0No showers available. This is my third stay at The Graduate, a Hilton property. During the entire weekend, the boiler was having issues which translated to NO SHOWERS for the entire stay. I was brought to UTK to lead a workshop, and personal hygiene is crucial to professionalism. Showers are the primary way to prepare for the day or unwind after a long day of leading wonderfully engaging learning. Leadership of the hotel has not reached out. The poor front desk staff offered me a complimentary breakfast, which is not helpful because I don't eat breakfast, and that offer is not comparable to offset a primary reason people stay at hotels. If you are coming to town, I encourage you to confirm the boiler is working. There are mini fridges in the intimately sized rooms and the style is kitchy. Update: Leadership reached out to offer an amenable reparation for the disappointing stay. It's not always the bad experience that is most important, but how people make it up to you that matters.
Frequently Asked Questions About Graduate by Hilton Knoxville
What accessibility features are available at Graduate by Hilton Knoxville?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Are pets allowed at the hotel and is there a fee?
Yes, pets are welcome with a fee of $75 per pet per stay, for up to 2 pets.
What are the check-in and check-out times at the hotel?
Check-in is at 4 PM and check-out is at 11 AM.
Does Graduate by Hilton Knoxville offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas and there is also a public internet terminal.
What dining options are available within the hotel?
The hotel features two restaurants including Poindexter Coffee for breakfast and café favorites, and Saloon 16, a western-inspired bar.
Is valet parking available and what is the cost?
Yes, valet parking is available at $35 plus tax per car, per night.
Does the hotel provide any fitness facilities?
Yes, a fitness center is available for free to all guests.
What nearby dining options can guests explore around the hotel?
Guests can visit Jai Dee Thai Kitchen for Thai cuisine, The Golden Roast Coffee Roasters for coffee, and Moriconi's Chicago Style Pizza for pizza.
Are there any nearby places to grab coffee near the hotel?
Yes, guests can enjoy coffee at Poindexter Coffee, The Golden Roast Melrose, and Just Love Coffee Cafe, all located close to the hotel.
What attractions or facilities near Graduate by Hilton Knoxville might be helpful for visitors?
The Hilton Garden Inn Knoxville/University is nearby for additional lodging options, and University Liquors is close for beverage shopping. Visitors might also enjoy visiting the Lake Plaza Condominiums HOA area for a scenic lake experience.