Business Details
About
Hotel
Located off I-40, Embassy Suites by Hilton Knoxville West is 20 minutes from McGhee Tyson Airport and close to Downtown Knoxville and the University of Tennessee. The all-suite hotel offers 142 spacious accommodations and 6,500 square feet of event space. Enjoy daily complimentary made to order breakfast, an evening reception with cocktails, and dinner at the onsite restaurant and bar. Relax with indoor pool, sauna, and Technogym fitness center. Guests also benefit from free self-parking and EV charging stations.
Location
Embassy Suites by Hilton Knoxville West
9621 Parkside Drive, Knoxville, TN
37922, United States
Hours
Reviews
4.6
1,541 reviews
5 stars
1,147
4 stars
235
3 stars
72
2 stars
36
1 star
51
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, attentive, and providing excellent service, particularly during breakfast and evening receptions.
Room Cleanliness
While some guests reported clean and well-maintained rooms, others highlighted issues with cleanliness, including dirty bathrooms and uncleaned areas.
Breakfast Quality
The breakfast received high marks for variety and quality, especially the made-to-order omelets and overall selection.
Room Comfort
Several reviews mentioned comfortable beds and spacious rooms, although some guests found issues with bedding and room maintenance.
Customer Service Issues
There were multiple complaints regarding poor customer service, particularly related to handling complaints and issues during stays.
- THTracey HorgerNov 14, 20255.0staff and management are amazing. I highly recommend this hotel.
- BGBrandie GemmatiNov 10, 20255.0Stayed here for three nights on vacation with my husband from Florida. We have stayed at a lot of Embassy’s and this one was very nice. Everyone was kind and friendly. Can’t wait to come back.
- YGYolanda GomezNov 8, 20255.0My doggies had a ruff 20 minutes here but settling nicely and enjoy taking walks around the building the servers were amazing and I got to pray with one of our servers 💖that was a blessing
- VIVeronica IrizarryOct 30, 20255.0Beautiful hotel and great service. The omeletttes were well made, and the breakfast overall was satisfactory. Staff in the kitchen were handling business, working constantly. They seemed to enjoy their jobs there which is so refreshing to see. The gym was nice, offered water bottles, and equipment top grade. The sauna looked inviting and plan to take advantage of that next time. The firepits outside were a nice addition, especially this time of the year. Even the patio furniture was super comfortable! Overall, it was a positive experience for my husband and I. The hotel room had the TV say a welcome message on the screen. It said "Welcome Roberta", appreciate it, even though my husband is "Roberto". We had a good laugh about that.
- KMKyle McClainOct 20, 20253.0First, the room itself is awesome. I travel alot for work and stay in about 2 hotels per week around the nation. The layout, cleanliness, and overall niceness of the room is 5/5. Where I have an issue and where my 3 stars come from are the bedsheets. I don't know how they found sheets that feel like sandpaper, but they found them. Very uncomfortable sleep in a very beautiful room. Please, upgrade the sheets to something not so itchy.
Frequently Asked Questions About Embassy Suites by Hilton Knoxville West
What types of accommodations does Embassy Suites by Hilton Knoxville West offer?
The hotel offers 142 spacious all-suite accommodations with enhanced cleaning and housekeeping services available.
Is breakfast included at Embassy Suites by Hilton Knoxville West?
Yes, daily complimentary made-to-order breakfast is available for free.
What dining options are available at Embassy Suites by Hilton Knoxville West?
The hotel has an onsite restaurant and bar offering dinner and evening receptions with cocktails.
Are pets allowed at Embassy Suites by Hilton Knoxville West?
Yes, both cats and dogs are welcome at the hotel.
What are the check-in and check-out times at the hotel?
Check-in time is at 16:00 and check-out time is at 11:00.
Does Embassy Suites by Hilton Knoxville West provide free parking and electric vehicle charging?
Yes, the hotel offers free self-parking and electric vehicle charging stations.
Is the hotel accessible for guests with mobility needs?
Yes, the property features accessible parking, elevators, and is mobility accessible.
What fitness and wellness facilities are available at Embassy Suites by Hilton Knoxville West?
Guests can enjoy a free fitness center, indoor pool, and a sauna.
Are there any nearby restaurants where guests can dine outside the hotel?
Yes, nearby dining options include Flying Spoons, an American breakfast and brunch restaurant, and Chesapeake's Seafood Restaurant, which also features a bar.
What local attractions or services are near Embassy Suites by Hilton Knoxville West for entertainment or convenience?
Guests can visit Strike & Spare Family Bowl and S & S Family Bowl for bowling and entertainment, and The Copper Cellar Marketplace for groceries and delicatessen items.
Are there nearby car rental and automotive services available for guests?
Yes, Enterprise Rent-A-Car provides car and truck rentals nearby, and Clayton Motor Company West offers car dealership services.