Business Details
About
HotelEmbassy Suites
Welcome to Embassy Suites by Hilton Knoxville Downtown, a unique and modern hotel in a historic setting. Our prime location is less than two miles from the convention center, top attractions, dining, and the University of Tennessee, Knoxville. We offer an ideal all-suite hotel for business travelers, football fans, and leisure guests.
Spread out in our modern suites, complete with two large HDTV's, a sofa bed, and free WiFi. Each two-room suite features a spacious living room and private bedroom, a mini-fridge, microwave, coffeemaker, and spacious dining area/work desk.
Enjoy beautiful views of the Tennessee River from our rooftop bar, along with a wide selection of beer, wine, and cocktails. When you need a pick-up stop by our KBrew Coffee Shop for specialty beverages and bagels. Don't miss our complimentary booked-to-order breakfast buffet and complimentary Evening Reception, featuring light snacks, beer, wine, and more.
*Service of alcohol subject to state and local laws. Must be of legal drinking age.
Location
Embassy Suites by Hilton Knoxville Downtown
507 South Gay St, Knoxville, TN
37902, United States
Hours
Reviews
4.5
1,131 reviews
5 stars
877
4 stars
135
3 stars
31
2 stars
28
1 star
60
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and helpful staff, highlighting excellent service at breakfast and throughout their stay.
Cleanliness
Guests consistently noted that the rooms and facilities were clean and well-maintained.
Location
The hotel is well-located with easy access to restaurants, shopping, and attractions, making it a convenient choice for visitors.
Valet Issues
Several reviews mentioned significant delays and issues with the valet parking service, indicating it was a major pain point for guests.
Breakfast Experience
The complimentary breakfast received positive feedback for its variety and quality, particularly the made-to-order omelets.
- LGLink Gardner4 days ago5.0Fantastic hotel. Best I've stayed in for a while. Room was very quiet and the curtains blacked out the light so well I didn't know what time of day it was. Love the split room concept. LOVE the roof top bar and breakfast. Great location. Overall very nice experience.
- ACAaron ConsaulJan 4, 20264.0Went here for roof top drinks, WARNING ⚠️ THEY STOP SERVING EARLY AT LIKE 12 OR JUST BEFORE. great drinks, GREAT view, GREAT atmosphere... big fail closing early (imo) this could be an epic hi-end hang out place! But!!
- FPFredd PRDec 31, 20251.0Supper disappointed, I booked my room with a month of anticipation they gave me the room they had left, I am an anxious person (evaluated) and I explained that to them they told me literally they don’t care they don’t have another room with more windows as I saw when I booked the room, the pictures are not the same as the real rooms, my room was in the second floor with a little window, I booked a suite with 2 rooms, the front desk people told me that type of room only exists in that floor, and they told me to wait bc the general manager was coming to talk to me, he or she never came I had to wait like 20 minutes in the lobby they said is gonna Call me I never had a call, the hospitality 0 of 10, I was getting my suitcases from the car to my room and one of them fell and I was with my hands full nobody helped me, and I saw employees there just looking, finally one of the valet guys helped me after 5 minutes staying there trying to have help, super awful experience not recommended I always have good experiences in 4/5 starts hotel this one is not the favorite the last of the list.
- LLLoreleiDec 27, 20255.0Wonderful upscale hotel. I was not expecting the sheer beauty of the interior. The beds were comfortable, the bathrooms were nice and clean and the breakfast was great as well. Wonderful area to walk around in downtown Knoxville.
- BBBrandonDec 19, 20254.0You can't beat the location. Its a lot of high rated restaurants in walking distance. I had a room on the top floor and we couldn't figure out how to turn on the heat, even the staff was puzzled. I got moved to another room and the heat unit was broken. In lieu of a 3rd room I accepted a space heater, and that thing heated up an entire King Suite by itself! The heat got fixed the next day. The king suites are nice! Parking is Valet Only and $35 a night. No self-parking available. My only complaint is Valet. My goodness they're slow. I think they have to walk far. Request your car 15-30 minutes before you need to leave bc that's how long it takes.
Frequently Asked Questions About Embassy Suites by Hilton Knoxville Downtown
Where is Embassy Suites by Hilton Knoxville Downtown located?
It is located at 507 South Gay St, Knoxville, TN 37902, USA.
What types of rooms are available at Embassy Suites by Hilton Knoxville Downtown?
The hotel offers two-room suites featuring a spacious living room, private bedroom, mini-fridge, microwave, coffeemaker, and a dining area/work desk with two large HDTVs and free WiFi.
Is there free WiFi available at the hotel?
Yes, free WiFi is available in public areas and there is a public internet terminal.
Does Embassy Suites by Hilton Knoxville Downtown allow pets?
Yes, both cats and dogs are allowed, making it a pet-friendly hotel.
What are the check-in and check-out times?
Check-in time is at 4:00 PM and check-out is at 11:00 AM.
Is parking available at the hotel?
Yes, parking is available including valet parking services.
Are there dining options within the hotel?
Yes, the hotel has 4 restaurants, a bar, offers complimentary breakfast, and a complimentary evening reception with snacks and drinks.
What nearby places of interest are close to the hotel for dining or entertainment?
Nearby dining and entertainment options include Radius Rooftop Lounge for cocktails, K Brew coffee shop for specialty beverages, Nama Sushi Bar for Japanese and Thai food, and the Regal Riviera cinema for movies.
How can guests enjoy local relaxation and wellness near the hotel?
Guests can visit Wake Foot Sanctuary for spa and massage services, which is conveniently located nearby the hotel.
What are some nearby grocery and specialty shopping options?
The Market grocery store and The Spice and Tea Exchange of Knoxville, a specialty grocery and tea room, are nearby for shopping needs.