Business Details
About
Hotel
Located in downtown Knoxville overlooking World's Fair Park and the Knoxville Convention Center, we are one minute away from The Sunsphere. The University of Tennessee is right across the street and Neyland Stadium is less than half a mile away. We’re within walking distance to Market Square and area restaurants.
Location
Cumberland House Knoxville, Tapestry Collection by Hilton
1109 White Avenue, Knoxville, TN
37916, United States
Hours
Reviews
4.3
1,244 reviews
5 stars
771
4 stars
260
3 stars
110
2 stars
48
1 star
55
What are people saying?
AI-generated from recent customer reviews
Staff Excellence
Numerous reviews praised the friendly and helpful staff, with specific mentions of individuals like Mychael, Mickey, and Hayden for their exceptional service.
Cleanliness
Most guests noted that the rooms and common areas were clean and well-maintained, although there were a few complaints about specific cleanliness issues.
Location
The hotel is conveniently located near the University of Tennessee and downtown Knoxville, making it ideal for visitors to the area.
Valet Parking
Many guests expressed dissatisfaction with the mandatory valet parking fee, which is considered high, especially since self-parking options are limited.
Room Quality
Guests generally found the rooms to be comfortable and well-decorated, although some noted issues with noise from construction and maintenance.
- BWBarry Wilmore4 days ago5.0Aiden, the Valet Parking Attendant was fabulous. Courteous, Professional and Eager to Assist - A Fine Young Man.
- KHKen Huffman6 days ago5.0The staff at the Cumberland House is top notch, front desk, bar tenders, and valets are all exceptional. Shout out to my valet, Aiden, only the second time I’ve met him and he remembered my name from my last stay (3 weeks ago!)
- FCFrederick Cawthon6 days ago5.0⭐️⭐️⭐️⭐️⭐️ Outstanding Valet Service from Aiden at Cumberland House Hotel Aiden is an absolute gem! From the moment I arrived at Cumberland House Hotel, he greeted me with warmth, professionalism, and a genuine smile that instantly made me feel welcome. He handled my vehicle with care and efficiency, and was always quick to assist with anything I needed. What really impressed me was his attention to detail and thoughtful demeanor—he anticipated needs before I even had to ask. Whether it was offering directions, helping with luggage, or simply making conversation, Aiden consistently went above and beyond. If you’re staying at Cumberland House, you’re in excellent hands with Aiden. He’s a true example of what great hospitality looks like. Highly recommend!
- JHJamie HoltNov 16, 20254.0Hotel is the perfect location for games and downtown. I especially love Aiden, one of the valets. He is always so welcoming!
- PMPatrick MurphyNov 12, 20255.0My car battery died during a recent visit. James and Ike at the valet helped me jump my car. A1 service!
Frequently Asked Questions About Cumberland House Knoxville, Tapestry Collection by Hilton
What are the check-in and check-out times at Cumberland House Knoxville, Tapestry Collection by Hilton?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer pet-friendly accommodations?
Yes, pets including cats and dogs are welcome at the hotel.
Is parking available at Cumberland House Knoxville?
Yes, both self-parking and valet parking options are available.
Is Wi-Fi access available for guests?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Are breakfast and dining options available at the hotel?
Yes, breakfast is available and the hotel includes one restaurant with table service and a bar.
What fitness facilities does the hotel offer?
The hotel has a free fitness center equipped with ellipticals, treadmills, free weights, and weight machines.
Does Cumberland House Knoxville have accessibility features?
Yes, the hotel is mobility accessible and offers accessible parking and accessible elevators.
What are some points of interest near the hotel for guests to explore?
Guests can visit World’s Fair Park, located nearby, which is a popular park and arts and entertainment venue. The Sunsphere and the Knoxville Convention Center are also close by.
Is the hotel located near any university facilities?
Yes, the University of Tennessee is right across the street, and Neyland Stadium is less than half a mile away, making it convenient for university visitors.
Are there convenient parking options near Cumberland House Knoxville?
Yes, the 11th Street Parking Garage is located nearby, providing additional parking options for guests.