Business Details
About
Luxury HotelWedding VenueConference CenterBusiness Meeting LocationsCrowne Plaza
Just steps from Gay Street and a short walk to Market Square and Old City, Crowne Plaza Knoxville Downtown University is the hotel in downtown Knoxville that puts you at the center of it all. Whether you’re heading to a show at the Tennessee Theatre, exploring the Knoxville Museum of Art, or cheering at Neyland Stadium, our location connects you to the energy of the city and the campus.
Near the University of Tennessee and just half a mile from the Knoxville Convention Center, we offer easy access for business, campus events and local gatherings. Our newly renovated hotel blends classic Southern charm with modern convenience, ideal for family weekends, football games, meetings and more.
Inside, you’ll find purposeful spaces to stay connected and unwind. Enjoy free Wi-Fi, a fully equipped fitness center with a dedicated cardio room, and a heated indoor pool. Dine at Mahogany’s, explore our marketplace with local goods, or host your next gathering in over 15,000 square feet of flexible event space. We’re pet-friendly, parking is easy, and our team is always ready to welcome you.
Location
Crowne Plaza Knoxville Downtown University by IHG
401 West Summit Hill Drive, Knoxville, TN
37902, United States
Hours
Reviews
4.4
2,066 reviews
5 stars
1,331
4 stars
488
3 stars
128
2 stars
53
1 star
66
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customers consistently praised the friendly and helpful staff, particularly highlighting individuals like Natalie, Barry, and Brandy for their exceptional service.
Location
The hotel is well-located in downtown Knoxville, with easy access to shops, restaurants, and attractions, making it convenient for guests.
Cleanliness and Comfort
Many reviews noted the cleanliness of the hotel and comfort of the rooms, although some mentioned issues with noise and small bathrooms.
Event Hosting
The hotel is recognized for its excellent event hosting capabilities, with positive feedback on food quality and staff support during events.
Parking Issues
Several guests expressed dissatisfaction with parking arrangements, including unexpected fees and difficulties navigating the parking garage.
- DSDavid T Stone2 days ago5.0Nice hotel. Rooms are good, beds are comfy and showers are great! Nice, indoor pool and unreal GYM!! Location is perfect for anything in Knoxville. Right in downtown near good restaurants and UT. Great for Banjothon!
- LDLindsey Daniels2 days ago4.0I had a great time in Knoxville. Anthony the bartender was amazing; I was able to come down and have great service great conversation and good energy.
- SMSiavash M3 days ago5.0The bartender Tony (and Natalie) provided excellent service, however, the bar needs a tv capable of screem sharing (or a smart tv im general for streaming) since many sports events are now om streaming services
- JDJamie Mac Donald3 days ago5.0Nice hotel. Room service available. Friendly staff. Good view of market square in room facing that direction. Elevators were good and my dog did well with her first elevator experience.
- HHHolly HuntJan 2, 20265.0Natalie helped us both times during our stay and is always lovely. She recommended several things for us to do and visit while here. We have been here twice now and have enjoyed our stay both times. It’s in the middle of lots of things to do in walking distance and great price. Thank you!
Frequently Asked Questions About Crowne Plaza Knoxville Downtown University by IHG
Is there free Wi-Fi available at Crowne Plaza Knoxville Downtown University by IHG?
Yes, complimentary Wi-Fi is available at Crowne Plaza Knoxville Downtown University by IHG for guests.
What is the cancellation policy at Crowne Plaza Knoxville Downtown University by IHG?
The cancellation policy may vary depending on the type of reservation. Please check your booking and contact the hotel or via the IHG One Rewards app.
Can I earn loyalty points for my stay at Crowne Plaza Knoxville Downtown University by IHG?
Yes, we Crowne Plaza Knoxville Downtown University by IHG participates in IHG One Rewards, allowing guests to earn points for their stay.
Does Crowne Plaza Knoxville Downtown University by IHG have accessible rooms?
Yes, Crowne Plaza Knoxville Downtown University by IHG has accessible rooms designed to ensure the comfort of guests with disabilities.
Is there a concierge service available at Crowne Plaza Knoxville Downtown University by IHG?
Concierge is available at most of our hotels to connect with guests and assist them in their stay. Please contact the Crowne Plaza Knoxville Downtown University by IHG front desk for more information.
Is room service available at Crowne Plaza Knoxville Downtown University by IHG?
Yes, room service is available at Crowne Plaza Knoxville Downtown University by IHG serving delicious food and drink to your room.
What time is check-out?
The check-out time at Crowne Plaza Knoxville Downtown University is 12:00 PM/noon.
How much is parking, and do you have oversized vehicle parking available?
At Crowne Plaza Knoxville Downtown University, parking is $15 per day per vehicle in our attached garage. Oversized vehicles must contact our hotel two business days prior to arrival to arrange street parking behind the hotel from the city for $25 minimum.
Are there microwaves and refrigerators in every room?
Yes, at Crowne Plaza Knoxville Downtown University, every room is furnished with a microwave and mini-fridge.
How far are you from the airport and do you have a shuttle?
Crowne Plaza Knoxville Downtown Louisville is 13 miles/18 mins drive from McGhee Tyson Airport (TYS). We do not offer airport shuttles. Our Front Desk and Bell Stand can assist with setting up a taxi for trips from our hotel to the airport. We do not schedule taxi rides from the airport to our hotel. There is also a free trolley that picks up right outside the hotel for trips around downtown. We also recommend checking out the K.I.S.S. Caboose, a free weekend shuttle service in downtown Knoxville.
How far are you from the Convention Center and campus?
Crowne Plaza Knoxville Downtown University is 0.5 miles from the Convention Center and 0.8 miles from campus.
Does Crowne Plaza Knoxville Downtown University have a restaurant?
Yes, Crowne Plaza Knoxville Downtown University has an on-site restaurant.
Does Crowne Plaza Knoxville Downtown University offer breakfast?
Breakfast is served at our on-site restaurant, Mahogany's Restaurant.
Does Crowne Plaza Knoxville Downtown University have a pool?
Yes, Crowne Plaza Knoxville Downtown University has an indoor heated pool.
Does Crowne Plaza Knoxville Downtown University have a Fitness Center?
Yes, Crowne Plaza Knoxville Downtown University has a 24-hour, two-story Fitness Center.
Does Crowne Plaza Knoxville Downtown University have meeting and event rooms?
Yes, Crowne Plaza Knoxville Downtown University has multiple meeting and event rooms to accommodates gatherings of all sizes.
What are the check-in and check-out times at Crowne Plaza Knoxville Downtown University by IHG?
Check-in begins at 3:00 PM and check-out is at 12:00 PM noon.
Does the hotel provide free Wi-Fi for guests?
Yes, complimentary Wi-Fi is available throughout the hotel for all guests.
Are pets allowed at Crowne Plaza Knoxville Downtown University?
Yes, both cats and dogs are welcome at the hotel as it is a pet-friendly property.
Does the hotel offer a fitness center and swimming pool?
Yes, there is a free 24-hour two-story fitness center with cardio and free weights, and an indoor heated pool.
Is room service available at the Crowne Plaza Knoxville Downtown University?
Yes, room service is available providing food and drinks delivered to guest rooms.
What amenities are available for business travelers at Crowne Plaza Knoxville Downtown University?
The hotel offers a full business center, multiple meeting and event rooms, and free Wi-Fi to accommodate business needs.
Is accessible parking and mobility accessibility available at the hotel?
Yes, the hotel provides accessible parking and rooms designed for guests with disabilities.
What dining options does the hotel offer?
Crowne Plaza Knoxville Downtown University has an on-site restaurant called Mahogany's, serving breakfast and other meals, plus a bar on property.
How close is the hotel to popular local attractions and transit options?
The hotel is steps from Gay Street, a short walk to Market Square and Old City, and about 0.5 miles from the Knoxville Convention Center; a free trolley stops right outside the hotel for downtown travel.
What nearby restaurants and bars can guests visit around the hotel?
Guests can explore nearby spots such as The Library Lounge (a hotel bar), Tern Club (a cocktail bar), Harvest - Downtown (American restaurant), Taqueria El Tarasco (Mexican restaurant), and Highline Coffee (coffee shop and cafe).