Business Details
About
HotelBest Western
Located in Knoxville,TN, the Best Western Knoxville Suites - Downtown is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Knoxville Suites - Downtown
5317 PRATT RD, Knoxville, TN
37912, United States
Hours
Reviews
4.1
1,108 reviews
5 stars
548
4 stars
325
3 stars
111
2 stars
54
1 star
70
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Jennifer and Roger for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including reports of bugs, unvacuumed rooms, and unpleasant odors.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying the variety while others found it lacking in quality and options.
Location Misleading
Customers noted that the hotel is not actually downtown as advertised, leading to disappointment regarding its location.
Maintenance Concerns
Multiple reviews pointed out the need for maintenance and updates, citing issues with amenities like the hot tub, air conditioning, and overall room condition.
- MSMickey “Irish” SullivanDec 31, 20255.0Wonderful
- DDDerek DunbarDec 6, 20255.0Jennifer and Roger are the best ever they need raises so nice to me please take care of them
- TMToni MaurerNov 24, 20254.0Very nice hotel. I would highly recommend. Rooms are large , bed are very comfortable. A lot nicer than the photos. Great location. Easy on & off I75
- SLSusan LeonardNov 19, 20255.0Excellent customer service! Accommodations and cleanliness and breakfast food varieties were excellent as well. This is advertised as downtown, but is nowhere near downtown. The motel is a little difficult to locate in the dark and they need better signage at the main road.
- UUUserNov 17, 20254.0A nice motel, the room was clean and the bed was comfortable. The evening front desk lady was very friendly. They also have a good breakfast with alot to choose from. Of course they have cereal and waffles but they also have yogurt, muffins, sausage, biscuits & gravy, and eggs. The indoor heated pool and hot tub was nice, especially since it was snowing and windy. I noticed a couple of ants the first night, the next night some ants got into the ice bucket and woke up to find dozens of ants in a cup that was no where near the ice bucket. No biggie tho, I told the front desk lady when I went to breakfast and she moved me to a different room that was just a few doors down from the room that I was in.
Frequently Asked Questions About Best Western Knoxville Suites - Downtown
What is the address of Best Western Knoxville Suites - Downtown?
Best Western Knoxville Suites - Downtown is located at 5317 Pratt Rd, Knoxville, TN 37912, US.
Does Best Western Knoxville Suites - Downtown offer free Wi-Fi to guests?
Yes, free Wi-Fi is available for all guests at Best Western Knoxville Suites - Downtown.
What are the operating hours of Best Western Knoxville Suites - Downtown?
The hotel operates 24 hours a day, 7 days a week, including weekends and holidays.
Which brand is Best Western Knoxville Suites - Downtown affiliated with?
Best Western Knoxville Suites - Downtown is affiliated with the Best Western hotel brand.
What amenities can I expect during my stay at Best Western Knoxville Suites - Downtown?
Guests can enjoy free internet access, a peaceful atmosphere, clean accommodations, and superior customer service ensuring a restful and productive stay.
Is there a business center or place to check emails and work at the hotel?
Yes, the hotel provides free internet access in rooms and the business center, allowing guests to check emails and surf the web comfortably.
How can nearby Gospels Voice Slavic Church be helpful for visitors to Best Western Knoxville Suites - Downtown?
Visitors interested in religious services or community activities can visit the nearby Gospels Voice Slavic Church, which is within close proximity to the hotel.
Are there other hotels near Best Western Knoxville Suites - Downtown?
Yes, Quality Inn Merchants Drive is a nearby hotel that guests may consider for their stay around the same area.
Can the nearby Quality Inn Merchants Drive serve as an alternative accommodation?
Absolutely, Quality Inn Merchants Drive is a nearby hotel offering resort, inn, and motel services and can be an alternative lodging option.
Is Best Western Knoxville Suites - Downtown active on social media?
Yes, the hotel has a Facebook page at https://www.facebook.com/548916805151472 and a Twitter handle @bestwestern for updates and guest engagement.