Best Western Knoxville Suites - Downtown

4.1
1103 reviews
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Business Details

5317 PRATT RD, Knoxville, TN
37912, United States
(865) 687-9922
http://bestwestern.com
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About

Hotel
Located in Knoxville,TN, the Best Western Knoxville Suites - Downtown is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Knoxville Suites - Downtown
5317 PRATT RD, Knoxville, TN
37912, United States

Hours

Reviews

4.1
1,103 reviews
5 stars
547
4 stars
321
3 stars
111
2 stars
54
1 star
70

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the friendly and helpful staff, particularly mentioning individuals like Jennifer and Moe for their exceptional service.

Cleanliness Issues

Several reviews highlighted problems with cleanliness, including reports of dirty rooms, mold, and pest issues such as cockroaches and bed bugs.

Breakfast Quality

The continental breakfast received mixed reviews, with some guests enjoying it while others found it lacking in variety and quality.

Room Condition

Guests noted that while some rooms were clean and spacious, many reported issues with outdated facilities, unpleasant odors, and maintenance problems.

Location Convenience

The hotel is conveniently located near restaurants and grocery stores, which was appreciated by many guests.
  • SL
    Susan Leonard
    5 days ago
    5.0
    Excellent customer service! Accommodations and cleanliness and breakfast food varieties were excellent as well. This is advertised as downtown, but is nowhere near downtown. The motel is a little difficult to locate in the dark and they need better signage at the main road.
  • UU
    User
    Nov 17, 2025
    4.0
    A nice motel, the room was clean and the bed was comfortable. The evening front desk lady was very friendly. They also have a good breakfast with alot to choose from. Of course they have cereal and waffles but they also have yogurt, muffins, sausage, biscuits & gravy, and eggs. The indoor heated pool and hot tub was nice, especially since it was snowing and windy. I noticed a couple of ants the first night, the next night some ants got into the ice bucket and woke up to find dozens of ants in a cup that was no where near the ice bucket. No biggie tho, I told the front desk lady when I went to breakfast and she moved me to a different room that was just a few doors down from the room that I was in.
  • JW
    JAMIE Wells
    Nov 16, 2025
    2.0
    The pull out bed. Was horrible. I felt bad for my grandson.They need new pull out beds.
  • TF
    Tori Fox
    Nov 14, 2025
    5.0
    Had some unplanned travel and showed up here without a reservation. Roger was polite and quick to get us checked in! Room was clean and we slept great.
  • HR
    holly renee
    Oct 23, 2025
    5.0
    The front desk and staff are Awesome, very nice rooms with good beds, covered pool AND hot tub, not far from all eating places, Ingles grocery directly next door, pretty much right off the interstate. Keep in mind the Rush hour traffic if traveling for work.
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Frequently Asked Questions About Best Western Knoxville Suites - Downtown

What is the address of Best Western Knoxville Suites - Downtown?

Best Western Knoxville Suites - Downtown is located at 5317 Pratt Rd, Knoxville, TN 37912, US.

Does Best Western Knoxville Suites - Downtown offer free Wi-Fi to guests?

Yes, free Wi-Fi is available for all guests at Best Western Knoxville Suites - Downtown.