Brand Certified
Best Western Knoxville Suites - Downtown
4.1(1114 reviews)
Certified by Best Western Knoxville Suites - Downtown • Mar 01, 2026
Business Details
5317 PRATT RD, Knoxville, TN
37912, United States
Certified by Best Western Knoxville Suites - Downtown • Mar 01, 2026
(865) 687-9922
Certified by Best Western Knoxville Suites - Downtown • Mar 01, 2026
http://bestwestern.com
Certified by Best Western Knoxville Suites - Downtown • Mar 01, 2026
About
Certified by Best Western Knoxville Suites - Downtown • Mar 01, 2026
HotelBest Western
Located in Knoxville,TN, the Best Western Knoxville Suites - Downtown is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Certified by Best Western Knoxville Suites - Downtown • Mar 01, 2026
Best Western Knoxville Suites - Downtown
5317 PRATT RD, Knoxville, TN
37912, United States
Hours
Certified by Best Western Knoxville Suites - Downtown • Mar 01, 2026
Reviews
4.1
1,114 reviews
5 stars
550
4 stars
327
3 stars
112
2 stars
55
1 star
70
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for being friendly, helpful, and accommodating, particularly highlighting individuals like Jennifer and Roger.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including reports of bugs, unvacuumed rooms, and poor bathroom maintenance.
Room Quality
Guests noted that while some rooms were clean and comfortable, others were dated, had unpleasant odors, and required maintenance.
Breakfast Experience
The breakfast received mixed reviews, with some guests enjoying the variety while others found it lacking in quality and options.
Location Concerns
The hotel is not as close to downtown as advertised, leading to disappointment among guests expecting a more central location.
- TAT.M. A.5 days ago3.0Got this hotel through Expedia while passing thru for one night. We picked it for the reasonable price and because it had an indoor Hot tub. The facilities were decent, the hotel had definitely been remodeled so things were decent but not very nice if that makes sense. Breakfast was nice, waffles, sausage and gravy and the usual continental. My only complaint would be that our room was clearly not vacuumed at all. By the time I noticed, maybe after 20 min of being in my room, I was too exhausted to complain and seek out another room. Other than that, all things were good. Very friendly front desk. Just shocked that my room clearly wasn’t vacuumed at all.
- DDDougFeb 26, 20265.0Was a really pleasant experience good location and staff was absolutely wonderful ful plus they have a full and lots of options for breakfast such an amazing experience
- JGJAMIE GOODWINFeb 24, 20265.0Very nice and clean. Staff are very friendly!
- MMMartha MFeb 1, 20262.0The photos on the website are highly photo shopped. It's old and dated, there were stains on the bedsheets, but staff were very helpful in changing me to another room. Clean enough, but happy we only stayed there for one night.
- RHRebecca HennessyJan 26, 20264.0Good service, nice hotel, room comes with coffee maker, fridge, microwave. Hot tub nice, pool was cold. Gym equipment okay, but not very good. Room was nice, comfy beds, couch, carpets in the rooms, pet friendly.
Frequently Asked Questions About Best Western Knoxville Suites - Downtown
What is the address of Best Western Knoxville Suites - Downtown?
Best Western Knoxville Suites - Downtown is located at 5317 Pratt Rd, Knoxville, TN 37912, US.
Does Best Western Knoxville Suites - Downtown offer free Wi-Fi to guests?
Yes, free Wi-Fi is available for all guests at Best Western Knoxville Suites - Downtown.
What are the operating hours of Best Western Knoxville Suites - Downtown?
The hotel operates 24 hours a day, 7 days a week, including weekends and holidays.
Which brand is Best Western Knoxville Suites - Downtown affiliated with?
Best Western Knoxville Suites - Downtown is affiliated with the Best Western hotel brand.
What amenities can I expect during my stay at Best Western Knoxville Suites - Downtown?
Guests can enjoy free internet access, a peaceful atmosphere, clean accommodations, and superior customer service ensuring a restful and productive stay.
Is there a business center or place to check emails and work at the hotel?
Yes, the hotel provides free internet access in rooms and the business center, allowing guests to check emails and surf the web comfortably.
How can nearby Gospels Voice Slavic Church be helpful for visitors to Best Western Knoxville Suites - Downtown?
Visitors interested in religious services or community activities can visit the nearby Gospels Voice Slavic Church, which is within close proximity to the hotel.
Are there other hotels near Best Western Knoxville Suites - Downtown?
Yes, Quality Inn Merchants Drive is a nearby hotel that guests may consider for their stay around the same area.
Can the nearby Quality Inn Merchants Drive serve as an alternative accommodation?
Absolutely, Quality Inn Merchants Drive is a nearby hotel offering resort, inn, and motel services and can be an alternative lodging option.
Is Best Western Knoxville Suites - Downtown active on social media?
Yes, the hotel has a Facebook page at https://www.facebook.com/548916805151472 and a Twitter handle @bestwestern for updates and guest engagement.
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