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About
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Fun Abounds for Our Johnson City, TN Hotel's GuestsIn Johnson City, TN, nature meets small-town charm to create a unique and fascinating place filled with both cultural and outdoor activities. The Holiday Inn® Johnson City hotel is located in the heart of the city, just off I-26, providing easy access to the area's attractions.Whether you're just passing through or here to see the sights of the greater Tri Cities area or Johnson City, our hotel's the perfect place to stay. Downtown you'll find the Hands On! Museum, great shopping and delicious food. The Bristol Motor Speedway and Cherokee National Forest are nearby .Since our hotel's in Johnson City, TN, we're ideal for corporate travelers. Our location is near Johnson City Medical Center, as well as Siemens, ETSU, Nuclear Fuels and American Water Heater. If you need to host an event, our 11,000-sq-ft meeting space is ready to make it a success! We even provide a Business Center with printing, copying and free Wi-Fi access to help you work faster.No other hotel in the Tri Cities area can match our great facilities. We're the largest pet-friendly hotel around and we have an outdoor pool. Our Fitness Center is great for relieving stress, and afterward you can join us at Reflections Restaurant & Lounge, which serves American cuisine daily. With smiling staff, clean rooms and plenty of space, our Johnson City hotel welcomes you!
Location
Holiday Inn Johnson City by IHG
101 W. Springbrook Drive, Johnson City, TN
37604, United States
Hours
Reviews
4.1
985 reviews
5 stars
512
4 stars
261
3 stars
103
2 stars
36
1 star
73
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many customers praised the friendliness and helpfulness of the staff, there were also numerous complaints about rudeness and lack of responsiveness.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, including dirty rooms, unclean bathrooms, and trash in common areas.
Room Condition
Many guests noted that the rooms were outdated and in need of renovation, with issues such as malfunctioning air conditioning and poor maintenance.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it overpriced and lacking variety, while others enjoyed the food.
Noise Complaints
Numerous guests reported disturbances from noise, whether from parties, barking dogs, or loud hallways, impacting their overall experience.
- MCMr. Kelly CovelliJan 3, 20265.0Friendly and helpful staff.
- ATAmy TroxelDec 31, 20255.0My concierge Isabel was particularly helpful. I will look forward to staying at this hotel again
- MWMadison WinterDec 30, 20252.0The only reason we gave this review 2 stars was that the staff was friendly. That being said, our stay was incredibly problematic from the start. Upon room assignment, we were given directions to the elevators from the front desk staff member and quickly discovered they were both out of order. (SIDE NOTE, The elevators last inspection was 10/2024 and expired 10/2025). We were put on the 6th floor. We found a staircase with the help of other guests. To our surprise, we got to the 6th floor and the door to the floor was locked. We went down one floor, walked to the other staircase on the other side of the hotel. Come to find out the 6th floor door was ALSO locked on that side. We ended up taking the service elevator without permission to get to our floor and room. When we notified the front desk about the journey it took us to get to our room we got hit with “oh yeah I forgot about that” and were then instructed to just keep taking the service elevator which required us to walk through the staff hallways to access. The pictures online do not look like what the rooms appear to be. They were clean and had the necessary amenities but nothing special nor what we were expecting based on online photos. Unfortunately, we decided not to trust the free breakfast nor did we opt for housekeeping as it just gave a general uneasy feeling. Again, the staff was friendly and we understand that a lot of these issues are very much out of their control. But we were very disappointed in our stay and even considered moving hotels on our first night.
- WSWilliam StevensDec 13, 20252.0Hotel needs renovation in the worst way (see photos). Paid extra for breakfast that was horrible on day 1, had to find a server in the kitchen. Day two we tried again, there was no juice and we walked out. Spoke to the assistant general manager about the lack of menu to order from and buffet that was very advertised in the room, elevator, sandwich sign in lobby etc. As a result we ate elsewhere and didn't use 4 out of 5 breakfast coupons. The asst general manager took our room and cellphone number with the promise to call. That was day 2 we are checking out in the am (day 5). Staff exhibited a malaise and most queries we answered l do not know or l am new. Manager was never on site for our entire stay. We have stayed in IGH hotels for over 40 nights this year alone and are diamond members, this was our worst stay ever. Recieved responce to this review, still waiting on call requested on several occasions to staff at front desk
- MTMonica TuckerDec 4, 20255.0I just want to say that Anastasia is an amazing manager and very patient and compassionate. I had an issue with my booking and she did not hesitate to help me navigate it and provide me support to make sure my daughter’s birthday was not ruined. Thank you
Frequently Asked Questions About Holiday Inn Johnson City by IHG
What are the check-in and check-out times at Holiday Inn Johnson City by IHG?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is the Holiday Inn Johnson City pet-friendly?
Yes, pets including cats and dogs are welcome at this hotel.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas of the hotel.
Is the Holiday Inn Johnson City accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and includes accessible parking and an elevator.
Are there fitness facilities available at the hotel?
Yes, the hotel offers a fitness center with elliptical and treadmill machines available for free.
Is breakfast provided at the Holiday Inn Johnson City?
Yes, breakfast is available for guests at the hotel.
What dining options are available on site?
The hotel features one restaurant, Reflections Restaurant & Lounge, serving American cuisine, and has a bar.
Does the Holiday Inn Johnson City provide business services?
Yes, the hotel has a business center and 6 meeting rooms to accommodate events and business needs.
How can I use nearby public transit to reach the hotel?
While specific transit stations are not listed, the hotel is centrally located in Johnson City near downtown attractions and offices such as Foundation Title & Escrow, making it accessible for visitors using local transit.
What nearby attractions can I visit during my stay at Holiday Inn Johnson City?
Nearby you can explore the Hands On! Museum downtown, enjoy shopping at Bristol, and visit the Cherokee National Forest for outdoor activities.
Are there convenient nearby services such as real estate or financial advisors near the hotel?
Yes, there are numerous nearby services including Foundation Title & Escrow, several real estate agents like Todd Nickens Weichert Realtors Saxon Clark, and financial advisors such as Edward Jones and Craig Torbett.