Westgate Smoky Mountain Resort & Water Park

Reviews

• JM

  J M

  5 days ago
  2.0
  Recently stayed here for 4 days/3 nights. I will start by saying I work in the industry and this is what I went to school for. As someone that has worked in the industry for over a decade, I always lean more towards being understanding of what can happen and the challenges the staff face. We arrived and our room (although they have great potential) was not clean. We were bringing our items in and getting settled and found many corners were cut when "cleaning" this room. I have stay in many places where you can look under a couch and not find trash/dirt. I have children and toys will get dropped which will lead to bending over and getting them off the floor. Only we discovered used muffin wrappers, layers of dirt and dust and stains that were under the couch, near the couch and end tables. The dishes were not clean and there were still dirty dishes in the dishwasher. There was also a broken piece of the dishwasher sitting inside the dishwasher. We did not even get the bathrooms fully restocked with tissues or toilet paper. We knew we would have to attend the 90 (read that again 90) minute presentation as a term of our stay. We have attend presentations before, some great and others terrible. We are not in the position to purchase a timeshare. Does not matter if I agree there is value to it or not, we are not in that position. I expressed this to our sales person at the beginning and stated, I work in the industry, I went to school for this, my parents own timeshare, I have attended presentations...all of that aside, we are NOT buying timeshare. We are here to only fulfil our obligation of 90 minutes and be on our way. 2.5 hrs later we were finally able to leave. This was after saying no many times, be presented many different numbers and lower prices and still saying no. Then the corporate person comes over and was rude when we said we would not be purchasing a getaway package at this time and said "oh so its just about finances" and left. I was further insulted because we were not promised any gifts for this presentation, it was simply because we booked a discounted rate online and this was just torture and rude. The waterpark that we toured during the LONG presentation shows pricing at $15 for adults and $10 for kids. When we were finally free to go from the presentation, it was $134 for the 2 adults and 2 kids (1 kid was of the free age). That is just robbery. Mind you not even everything was fully function at the waterpark. The putt putt course we were told about on the premise was half blocked off with construction tape and not event usable. Many of the hours listed online through the link they text you when you arrive were incorrect. We struggled to find something for food on our first night because everything was closed. Making matters worse - you get text during your stay asking if you are enjoying yourself. I said no and sent my long list of issues. No response. The next day another text comes through about something on property and I responded that I sent a long list of issues with no response. I was told it had been shared with management and they would reach out. Never heard anything. After getting back home form the trip, I sought out an email address and sent screenshots of my text exchanges and expressed frustrations to not have anything addressed or acknowledged. The email bounced because I was provided the wrong email address. Find correct email address and have resent and also follow upped and still nothing form the property. I would like to shout out to the 2 best employees we encountered our entire stay. That would be Presley in the arcade for being so friendly and willing to help our kids and all the other guests using the facility. Brian our server at Southern Comfort was wonderful and attentive.
• DM

  Diana Sobrino Menjibar

  Feb 21, 2026
  1.0
  Very disappointing experience. We were clearly told by Santiago Mesa, who sold us the package, that the water park was included as part of the resort amenities. When we arrived, we were told it was NOT included. After insisting, they finally added it very late and gave us tickets when there were only two hours left before closing. This felt very misleading and poorly handled. The room was not properly maintained. The jacuzzi was dirty, and debris came out of the jets when turned on. The shower water was cold. The lunch provided during the timeshare presentation was terrible — basically low-quality mac & cheese. There are also many renovations happening at the hotel, which affects the overall experience. The surrounding area is not particularly scenic, with very little vegetation and nothing special around. Overall, the experience felt misleading and disappointing. I would not return.
• RA

  Rebecca Alcaraz

  Feb 18, 2026
  5.0
  Este lugar es realmente hermoso si buscan pasar unas buenas vacaciones en las montañas. Realmente recomiendo este lugar tiene vistas maravillosas y lugares para los niños como su parque de agua, lleno de juegos y diversiones para los pequeños de la casa. Cabe recalcar que Las habitaciones de más arriba son las que tienen la mejor vista. Realmente recomiendo este lugar con los ojos cerrados. Si de algo me decepcione, sólo fue de Las televisiónes Sus controles no funcionaban bien y se me hace que están muy pasadas de moda fácil pudieran ser otras donde puedas conectarte a Netflix o otras app de películas
• TT

  TJ

  Feb 17, 2026
  4.0
  My family and I go on three or four vacations a year and this is one of our favorites. You can’t beat the location so many great things to do in the area and great views. All but one staff member my family and I encountered were kind, welcoming, and eager to help. Our room was clean, cozy and very comfortable. The only negatives I can think of is one evening my wife and son went to the restaurant southern comfort on location to place a to go order and were ignored for 30 minutes just standing there until they just decided to leave. Second, we booked our room through capital one and we were disappointed to find out that the waterpark wasn’t included even though we paid resort fees. lastly the buses are great for getting around the resort but do struggle to get up the mountain, so you do hear motor noise throughout the evening. That being said, we still thoroughly enjoyed our vacation and are planning to return in the future.
• ZZ

  Zaqeia

  Feb 15, 2026
  5.0
  I had the most enjoyable stay at this resort. Such beautiful views and so many amenities on sight you won't want to leave! I also want to give a huge shout out to Destiny who works for Westgate and express how much I enjoyed learning the history of Westgate with her. She was such a pleasure and really left a wonderful impression on me. I look forward to seeing her the next time I come visit and appreciate all her efforts and hard work she does for Westgate. I highly recommend asking for Destiny at the preview center if you're interested in learning more about Westgate! Destiny is so professional and is deserving of a review all to herself just praising her as a person but I hope she knows how special she is. We will definitely be back at Westgate! 10/10 HIGHLY RECOMMEND!

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