River Terrace Resort and Convention Center

Reviews

• JF

  Jeannie Furlong

  4 days ago
  5.0
  Quick weekend getaway that became a check off my bucket list thanks to the hospitality and above & beyond service by Holly and Dani at the front desk. Professional, kind, witty and so genuine, their personality made the start to a magical getaway in the mountains! THANK YOU LADIES!
• SN

  Stacie Nunnally

  6 days ago
  2.0
  We booked this through GovVacationrewards, what once must have been the it place to stay is now in need of serious remodeling. I was under the impression that WestGate resorts purchased the property and was remodeling ALL the rooms; I was mistaken and informed by people at the WestGate resort up the road that they had only "purchased" one building and remodeled it, so yeah the pretty pictures with the nice laminate floors those are not the rooms you are getting in all the buildings. We stayed 7 days..upon check in we were informed that there would be NO housekeeping for the duration of our stay. We travel a lot and even if they don't do housekeeping every day, it's either every two or every three days depending on what city or country you are in. So every time we bought something back to the room, we would have to walk it down the hall outside or downstairs to the trash bins. We also started noticing on our second and third day that they started placing plastic bags outside empty rooms on different building containing towels and everything to restock that room on our floor from the second day until the day we checked out those back lined up the whole aisle. The door for the patio did not secure properly and had there been somebody staying in the room next to us if they had opened the adjoining door and gave it a good push it would've popped open. We expressed those concerns to the front desk and let them know that we noticed that it's falling apart.The carpet felt moist, thank goodness we bring crocs with us so we didn't have to walk barefoot. phone didn't work/not hooked up. The only positive about this hotel was central location easy to walk everywhere and the view from the balcony. from our balcony on the weekend, we could listen to the music from Jason Aldean's if they were playing loud enough.
• GH

  G H

  Feb 24, 2026
  5.0
  Great hotel in an amazing location. The check-in process was super easy and friendly, thanks Dani! Would definitely recommend
• MN

  Mica Norman

  Feb 20, 2026
  5.0
  Had an amazing stay Dani at the front desk was very friendly and met us know everything we needing to know
• GF

  Gemma Frederick

  Feb 16, 2026
  3.0
  The River Terrace itself was a great stay. Absolutely recommend!! Attentive front desk staff. Rooms are well-kept. Location is convenient. However, if you can avoid Westgate’s high pressure atmosphere to purchase resort ownership, you will enjoy your stay. Their kindness is ONLY contingent upon your participation, unfortunately. Moreover, the front desk employees at River Terrace Resort make guests feel cared about. Westgate itself would do well to take a chapter from their book. If not for Westgate’s hateful approach, I’d be giving River Terrace Resort five stars.

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