River Terrace Resort and Convention Center

Reviews

• LA

  Lisyenia Alvarado

  Jan 6, 2026
  3.0
  La calificación es por la localidad es muy céntrico y accesible a los lugares más turísticos pero el cuarto estaba sucio y la bañera tenía una fuga teníamos q bañarnos en segundos por que el agua salía por todos lados y el cuarto de al lado solo lo dividía una puerta lo cual se escuchaba todo
• 3S

  30 Sh

  Jan 4, 2026
  3.0
  Spend 31st to 4th here dec 25/26. Never once received clean towels after asking repeatedly!! Also room not touched or cleaned. Not acceptable, not once did manager try make this right never even come talk to us. An i asked for one!!! Further more! Dude at front selling time shares and giving out parking passes rudest person ever. Sorry but the hotel should be giving those out instead of letting a time share person give them out!!!! Basically being held hostage before you can get parking pass. I want no part of a time share bad business all together. Loved location but come one fix the issues.
• SP

  Seqouia Pettigrew

  Jan 2, 2026
  1.0
  Despite having a confirmed reservation for 12/31/25–1/2/25, I was told upon arrival—after a seven-hour drive—that the hotel had overbooked and had no room for me. There was no advance notice or proactive communication. Being left without accommodations on New Year’s Eve is not something any guest should experience. This reflects poor management and lack of accountability.
• JC

  James Cunningham

  Jan 2, 2026
  3.0
  Very dated. Check in: We were approved for a 4pm check in, arrived at 5pm but the room was not ready until 6pm. Mike at check in was efficient and professional. Getting to the room: elevator had a sign stating you needed to hold the floor button down until you reached your floor, I didn't follow this direction and ended up stopping twice before correcting my error. Going down it stopped at every floor. The room: I can say it was clean. Even my wife who is a stickler for cleaning agreed they cleaned it well. That being said this building in in major need of updating. The blinds did not work correctly, the ceiling fan light is unreachable. I'm pretty sure the tub was brought over with Noah on the Ark and the furniture is 50's law office meets bad wood carver. Westgate really needs to spend some investment to make this a nice place. It has major potential but apparently they are not willing to put in the effort. Location: Riverview room is a nice view and was perfect for New years drone and fireworks show. It's fairly central to all of Gatlinburg.
• MY

  Mariah Yushinski

  Jan 1, 2026
  2.0
  I’m not one for bad reviews. But I was really upset with this stay. I’ll start with the good. The location is great right in the middle of the city and we can walk out to it. Honestly the room isn’t bad for what we paid either. My issues came in with the people around us and the staff who did nothing about it. Around 10:30 at night a group of teenagers came back from a conference and I get it kids will be kids but they were running around outside being loud and then the room next to use must have been the party room. I don’t care about laughing and loud talking I can handle that. It was the screaming and banging on everything that did it for me. We called the front door desk around 11 when we had enough and they said they were sending security and they already had a complaint. Let me tell you nobody showed up…at least that I heard or saw. 11:45 rolls around I called back and someone new was at the desk. This time whoever it was said “she will see what she can do.” About another 20 minutes goes by and nothing has changed. So I took things into my own hands and stepped outside and told them we are trying to sleep right next to them and I hve a 2 year old in here. I saw there “youth leaders” out there and they basically did nothing other than get the kids from outside into the room which just made them louder inside. And they have the doors that connect the room and you can hear everything!!! Next day we got new neighbors who constantly tried to open that door and I had to yell please stop trying to open the door to get them to stop. Then the WiFi issue, don’t even try and use it. I went down to the front desk and asked them why is wasn’t working they said it’s because of high occupancy. It was New Year’s Eve when I asked but the days following still nothing…what killed me is the lady said. There’s a party in town going on you don’t need your WiFi…..I told her I did because I have a baby who’s in bed and husband who got sick so I’d like to use my devices. It was the dismissive things that kept happening. Then on top of all this we did a time share trip which we got this cheap and I’m not complaining about that but we did a “90 minute presentation” that last three in a half hours…we kept saying we need to get going our son needs to nap they didn’t care and then got all butt hurt that we declined there offer. You give away cheap things…what do you think will happen I wouldn’t want to stay at your resort anyway with all the issues we had.

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