Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Nestled in the natural wonder and breathtaking views of the Great Smoky Mountains, Holiday Inn Express in Downtown Gatlinburg offers guests an opportunity to stop and smell the pine trees. From 6:30 am to 9:30 am, we offer complimentary hot and cold breakfast items in our lobby. After, splash around in our water feature and enjoy waterslides, a heated indoor pool and an interactive children's splash zone. We offer free Wi-Fi and parking. On select nights, guests are invited to join in our evening attractions.
Location
Holiday Inn Express Gatlinburg Downtown by IHG
322 Airport Road, Gatlinburg, TN
37738, United States
Hours
Reviews
4.5
1,429 reviews
5 stars
1,049
4 stars
240
3 stars
55
2 stars
27
1 star
58
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Location
Guests appreciated the hotel's convenient location, being within walking distance to downtown Gatlinburg and nearby attractions.
Staff Service
While some reviews highlighted friendly and accommodating staff, others reported issues with customer service and responsiveness.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed the variety and quality, while others found it mediocre or lacking.
Noise Issues
Several customers mentioned noise disturbances from other guests, particularly families with children, affecting their overall experience.
- BLBaxley Lady2 days ago5.0The hotel staff is absolutely wonderful. Thomas, Lance, and Marcus at the front desk go above and beyond for awesome customer service, A+. The rooms are top notch, perfectly clean and hot water pressure is great. The complimentary breakfast is so tasty with a variety of options! I guarantee there is something everyone in your family will love. The pool is amazing and so clean! Our kids loved the waterpark-style area. It's great for grown ups too! This hotel is within walking distance of Gatlinburg's downtown strip. We made the 1/2 mile walk with 4 kids down to The Village. Perfectly doable, even with multiple strollers and small kids. The bottom line: The hotel staff make the stay above and beyond enjoyable with top-notch customer service. You can call the front desk and a staff member answers immediately, ready to answer any questions or bring up extra blankets and towels. We will be returning!
- ACAdam ColemanJan 4, 20265.0Primo location, great customer service and clean, comfortable rooms! Our son had a killer time at their waterpark pool. Will come here again!
- ANAaron NDec 29, 20254.0Excellent room. Nice breakfast. Good location. Service prior to today would have been five stars. When we return to our room our beds were only half made. See picture attached.
- LMLisa MooreDec 23, 20255.0We had a great stay at Holiday Inn Express Gatlinburg! The hotel was very nice and clean, and the free breakfast was good with plenty of options. The water park was awesome and a huge hit for our family. The only thing that would make this place even better is adding a hot tub. Overall, a great stay and we’d definitely come back!
- CFCindy ForsterDec 21, 20254.0Great location. Very clean. Beds comfortable. Never stayed in a hotel that was that clean and smelled really clean. The only down fall was the hot water was awful, it was like warm. After walking in the cold weather all day, when getting back you want a nice hot shower, we didn’t get that. Even had maintenance look @ it. Issue wasn’t resolved. Oh & excellent breakfast.
Frequently Asked Questions About Holiday Inn Express Gatlinburg Downtown by IHG
Does Holiday Inn Express Gatlinburg Downtown offer free breakfast?
Yes, the hotel offers complimentary hot and cold breakfast items from 6:30 am to 9:30 am.
Is parking available at Holiday Inn Express Gatlinburg Downtown?
Yes, free parking is available for guests.
What time is check-in and check-out at this hotel?
Check-in time is 4:00 PM and check-out time is 11:00 AM.
Are pets allowed at Holiday Inn Express Gatlinburg Downtown?
No, pets including dogs and cats are not allowed at the property.
Does the hotel offer any fitness and recreational facilities?
Yes, the hotel has a free fitness center with elliptical machines and free weights, an indoor heated pool with waterslides, a children's splash zone, and a hot tub.
Is Holiday Inn Express Gatlinburg Downtown accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and mobility accessible facilities including an elevator.
Does the hotel provide contactless check-in and check-out?
Yes, digital guest room keys and contactless check-in and check-out are available.
Are there any nearby attractions to visit while staying at Holiday Inn Express Gatlinburg Downtown?
Guests can visit Gatlinburg Ziplines Treetop Aerial Adventures for outdoor adventure, explore the Great Smoky Mountains, or attend services at Saint Mary Catholic Church nearby.
Is there a local shuttle service available for guests at the hotel?
Yes, the hotel offers a local shuttle service which can help guests reach nearby attractions and transit points.
Can guests find dining options near Holiday Inn Express Gatlinburg Downtown?
Yes, nearby dining options include places like Log Cabin Pancake House and Bearland Grill & General Store, great for breakfast and general meals.