Holiday Inn Express Gatlinburg Downtown by IHG

Reviews

• JK

  Jun K

  2 days ago
  4.0
  시내랑 좀 떨어져 잇어서 좋앗어요 소음과 멀어질수 잇을거라고 생각햇거든요. 근데 실내소음이 엄청나요. 지금 밤11 시인데 옆방 소리가 너무 시끄러워서 잠을 잘수없어요... 그래도 깨끗한건 좋아요.
• MF

  mr f

  2 days ago
  1.0
  We are IHG Platinum because we always travel. Having had such a great experience in our other stays on this trip, it was a great shock to have the experience we did at this location. We checked out immediately the next morning and stayed elsewhere in Gatlinburg area. Honestly, it was so bad it triggered memories of growing up in the 1970’s Bronx. I feel like they should not only refund my stay but pay for my therapy.
• SB

  Sam B

  Nov 11, 2025
  4.0
  Great location, walking distance to strip. Modern rooms were clean. Breakfast was nice with many options. Coffee station is always open. That's the good. The bad is noise level due to lack of insulation between some parts of the wall and also the doors. This seems to be a common issue with recent construction probably to cut costs. The main issue are clueless and selfish parents who let their kids run wild and talk loud/scream in the halls like they're the only one staying at the hotel. Kids will be kids, but we all know those kinds of unaware and careless parents. I asked for a quiet room away from elevators but I was placed right in the middle of a kid's fun zone and screaming baby. They could have been more thoughtful about where to put me. Low water pressure is a common thing to all hotels in that area, no exception here. It was nice to have the large soap dispensers on the walls.
• LB

  Lucy Brazier

  Oct 27, 2025
  4.0
  The hotel is OK. I'm not sure why this hotel charges resort fee. There's nothing special there. One morning, we were up at 5 am because of the loud sounds of the fire alarm. It was absolutely crazy. Breakfast was standard, nothing extra. Coffee in a coffee machine was tasteless. They use brand Costa. I never really heard about it (it got to be cheap). I will stay in another hotel my next visit to Gatlinburg.
• JU

  Jeff Unruh

  Oct 23, 2025
  5.0
  Here is a review from a person that has spent enough time at different IHG places on the east coast. Yes, the price is higher and yes you could save some money with staying in Pigeon Forge at another chain hotel, but here is what you will miss. The rooms are as clean, just like 90% of the other IHG locations I have stayed at. The distance to downtown gatlinburg is in walking distance. Yes it is a little up hill on the way back from the town, but it is not a bad walk. As I stated, the price is a little higher, but I do take in account that this one IHG has the best fresh breakfast of ANY IHG that I have stayed at. The cost of breakfast in gatlinburg can be semi-costly (unless of course you do fast food and for that, you would need to drive a little distance). I figure I am not paying for a great breakfast everyday, that saves us some money. The times I have been at this IHG, the customer service people have been friendly. The last time we were there, they had a water leak in the lobby from the ceiling and yes IHG did give everyone notification that mid day on a certain day the water would be shutoff. I do not blame them for this. Things happen and I am glad that they corrected the issue quickly. What am I not a fan of at this hotel? Parking. We always seem to go at peak times, so parking is a struggle. Yes, there are some spots in the back of the hotel, but majority of the parking is in the front. Depending on the time of day you arrive, you could struggle finding a parking spot in the front. This is not a blame on IHG because just like most properties in the mountains, there is limited land. They give you a tag to hang from you mirror to stop non-hotel people from getting free parking. Do they monitor that everyone has this hanging tag from the mirror? I would say no and I found a few cars that did not have this tag. So one improvement is they should at least check the parking lot in the peak hours (evening hours). It ihas a beautiful area to eat, but the pool was small. If you are willing to pay little extra money, but get tons of benefits (walking distance to downtown gatlinburg, excellent free breakfast, etc.), it is for sure worth it!

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