Business Details
About
Hotel
Hilton Vacation Club MountainLoft Gatlinburg features one-bedroom standard and deluxe suites and one- to three-bedroom townhomes. We also offer our three-bedroom presidential units that can accommodate up to 10 guests, perfect for family reunions and get-togethers. Features include well-appointed amenities like fully equipped kitchens, separate living and dining areas, washer and dryers, balconies, and fireplaces.
As you drive beneath the canopy of oak and pine trees down the winding country road to our resort, you feel as though you are entering the nearby Smoky Mountains National Park. From an elevation of 2,200 feet, the clubhouse offers sweeping views of the mountainside. The rich, earthy colors and traditional American furnishings within each accommodation will make you feel right at home. Catch a glimpse of deer or a black bear from your balcony or patio. Warm up after a day on the slopes in front of the fireplace. If you prefer the crisp outdoor air, relax in any of the resort's hot tubs or three heated pools.
Location
Hilton Vacation Club MountainLoft Gatlinburg
110 Mountainloft Drive, Gatlinburg, TN
37738, United States
Hours
Reviews
4.4
2,418 reviews
5 stars
1,546
4 stars
536
3 stars
169
2 stars
66
1 star
101
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty floors, roaches, and unclean kitchenware.
Staff Service
While some guests praised the staff for being friendly and accommodating, others reported rude or unhelpful service, particularly from maintenance and sales staff.
Room Quality
Guests expressed dissatisfaction with room conditions, citing outdated decor, small sizes, and maintenance issues such as leaks and broken appliances.
Location
The resort's location received positive feedback for being close to attractions while still offering a quiet, scenic environment.
Amenities
The resort's amenities, including pools and mini golf, were generally well-received, although some guests noted that certain facilities were not well-maintained.
- GPGage PriceOct 30, 20251.0My wife and I came here for my honeymoon and we were absolutely ecstatic about this trip. I heard this resort was incredibly nice, and was very excited that it was also a Hilton resort. Upon arrival, everything was great! The staff was very nice and check in was very fast. We stayed in one of the townhouses, specifically 153B. Upon our first 10 minutes in the townhouse, we noticed that either our neighbors were incredibly loud or the walls were paper thin. We didn’t really pay this much mind as we would be gone most of the time anyway. We really noticed this issue when we were woken up at 6AM consistently to our neighbors going up and down the steps. It was INCREDIBLY loud and made it very difficult to sleep. We endured two nights of this before complaining. The hotel staff was very kind and accommodating and even moved us to a different room, inside building #11. Prior to this move, we were going to check out early and just call the trip a wash. Shortly after our arrival from eating dinner, we noticed that there was poop smashed on, and between the cushions of the couch we were relaxing on for the past hour. We packed our things and left immediately. After reporting this to guest services, they offered to have housekeeping come and clean the couch but we were too disgusted to continue staying in the room. I appreciate all of the accommodations from the hotel, and the staff. But this was truly a nightmare. I cannot recommend this place to anyone after what we have experienced here.
- DFDean FitzsimmonsOct 28, 20255.0Clean comfortable rooms
- DHDeedrah HodgesOct 12, 20254.0Slept like I was on a cloud, this was the best one since we went to big bear in Missouri, the staff in office gets a long & there Is cohesive teamwork. Not once did anyone say, That's not my job" they were amazing! Rooms great, had to borrow a blender from the front office, but not a big deal. The floors in the condo (225)however were so dirty. I cleaned the kitchen floor with Clorox wipes after noticing my husband feet were black lol. Then wiped off residual with paper towels & it was still black. Not a huge deal, I clean. However, housekeeping showed up with zero mops on check out. Just FYI. Would still come back loved out stay.
- DADavid AOct 10, 20251.0One of the groundskeepers repeatedly kept blowing my vehicle with his gas blower. There was nobody around me, more than half the parking lot was empty. and he had no reason to do what he did, it looked very intentional.
- JDJohn DavisOct 1, 20255.01 BR Deluxe, kitchen very small, big enough for 1 person. Refrigerator and stove close, cannot open the oven door very far. No broom/dust pan. Very limited kitchen ware. 1 medium frying pan (no lid), 1 2qt sauce pan. Cooking utensils leave alot to be desired.
Frequently Asked Questions About Hilton Vacation Club MountainLoft Gatlinburg
What types of accommodations are available at Hilton Vacation Club MountainLoft Gatlinburg?
The resort offers one-bedroom standard and deluxe suites, one- to three-bedroom townhomes, and three-bedroom presidential units that can accommodate up to 10 guests.
What are the check-in and check-out times at Hilton Vacation Club MountainLoft Gatlinburg?
Check-in time is at 16:00 and check-out time is at 10:00.
Does the Hilton Vacation Club MountainLoft Gatlinburg provide airport shuttle or transfer services?
No, airport shuttle and airport transfer services are not offered at this resort.
Are pets allowed at Hilton Vacation Club MountainLoft Gatlinburg?
No, pets including cats and dogs are not allowed at this property.
Is parking available at the resort?
Yes, self-parking is available for guests at Hilton Vacation Club MountainLoft Gatlinburg.
What amenities and facilities does Hilton Vacation Club MountainLoft Gatlinburg offer?
Amenities include a fitness center, hot tubs, one indoor pool, two outdoor pools, housekeeping services, self-service laundry, a 24-hour front desk, an elevator, a smoke-free environment, and free WiFi.
Are there any nearby places to visit or explore around Hilton Vacation Club MountainLoft Gatlinburg?
Yes, notable nearby places include the MountainLoft Preview Center, Bluegreen MountainLoft Resort, Great Smoky Mountains National Park, Cades Cove, and Sugarlands Visitor Center, which visitors might enjoy before or after their stay.
How can guests use nearby parks and hiking trails during their stay at the resort?
Guests can explore nearby parks and trails such as Grotto Falls Hiking Trail, Laurel Falls Trail, and Abrams Falls in Cades Cove for outdoor activities and scenic views, enhancing their experience in the Smoky Mountains.
Where can guests find nearby shopping and dining options near Hilton Vacation Club MountainLoft Gatlinburg?
Nearby shopping and dining options include Food City supermarket and pharmacy, Starbucks coffee shop, Robins Nest liquor store and flower shop, and Loco Burro Fresh Mex Cantina bar.
What payment methods are accepted at Hilton Vacation Club MountainLoft Gatlinburg?
The resort accepts cash as a payment option.