Business Details
About
HotelHilton
Tucked in the foothills of the Great Smoky Mountains and adjoining an 18-hole golf course, Hilton Vacation Club Bent Creek Golf Village provides a relaxing retreat in Gatlinburg, Tennessee. The Great Smoky Mountains National Park, America's most visited national park, is just minutes away. Explore its world-renowned diversity of plant and animal life, the beauty of its ancient mountains, and the quality of its remnants of Southern Appalachian Mountain culture. Zipline tours and local trailheads are within 10 minutes, and Downtown Gatlinburg and Anakeesta Mountaintop Adventure Park are 20 minutes away.
Enjoy our modern and well-equipped 1- and 2-bedroom suites and cabins with full kitchens with many offering forest views. Book a tee time at the adjoining golf course that's open year-round. Enjoy the indoor pool, play a game in the game room, and hit a workout in the fitness center.
Daily Resort Charge includes: Basic guest internet access: self-parking for one vehicle: sports equipment rentals including volleyball, basketball, soccer, horseshoes, and pool table: PressReader access: barbecue equipment.
Location
Hilton Vacation Club Bent Creek Golf Village Gatlinburg
3919 East Parkway, Gatlinburg, TN
37738, United States
Hours
Reviews
4.4
1,025 reviews
5 stars
671
4 stars
222
3 stars
70
2 stars
18
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many guests praised the friendly and helpful staff, there were significant complaints about rude service and dismissive attitudes, particularly during timeshare presentations.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty bathrooms and kitchens, while others noted clean and well-maintained rooms.
Location
The resort's location was appreciated for its quietness and proximity to attractions, although some guests found it a bit far from downtown Gatlinburg.
Amenities
Guests enjoyed the variety of amenities, including pools and golf courses, but some expressed dissatisfaction with the maintenance of the golf course.
Timeshare Pressure
Numerous reviews mentioned aggressive sales tactics during timeshare presentations, leading to negative experiences for some guests.
- KTKevin Taylor2 days ago4.0The one bedroom we saw was nice.
- LMLandon MoserDec 28, 20251.0The customer service at check-in was really good. The problem was when I pay for a hotel/resort. I don’t like spending the next 30 minutes trying to get upgraded to come sit through a timeshare presentation. If the room was given to me for free, I would understand it and accept it. But after paying for a room and then getting a hard sell I found it very off-putting. Hilton Do Better.
- MEMark EdwardDec 9, 20251.0Had a time share presentation today with them. Brian the “closer” I guess was disrespectful. I get it. No pressure to buy. But when he started going into a whole thing about how me not becoming an owner would not change his life in any way shape or form, going into detail about how he would continue to go on with his day, explaining to me his whole afternoon plans, playing battlefield 6. Super disrespectful. There’s no pressure and then there’s taking little jabs at people.
- CACarroll AndrewsNov 23, 20255.0Was a great place to stay. Nice cozy,Quiet get away. Enjoyed every minute.
- GRGarrett RammNov 9, 20255.0Megan and Melanie had great customer service and absolutely made my day!
Frequently Asked Questions About Hilton Vacation Club Bent Creek Golf Village Gatlinburg
What are the check-in and check-out times at Hilton Vacation Club Bent Creek Golf Village Gatlinburg?
Check-in time is 4:00 PM and check-out time is 10:00 AM.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Are pets allowed at Hilton Vacation Club Bent Creek Golf Village Gatlinburg?
No, pets including cats and dogs are not allowed on the property.
What recreational facilities are available for guests at this resort?
Guests can enjoy golf, an indoor pool, an outdoor pool, a hot tub, and a free fitness center.
Is housekeeping service available during my stay?
Yes, housekeeping is available at the resort.
Are there any child-friendly activities available at the resort?
Yes, kid-friendly activities are offered, though there is no dedicated kids club.
Does the resort provide parking facilities?
Yes, self-parking is available on the premises.
Is the property accessible for guests with mobility needs?
Yes, the resort is mobility accessible and has an elevator.
What nearby attractions can guests visit before or after their stay?
Guests can explore the Great Smoky Mountains National Park, America’s most visited national park, which is just minutes away.
How can nearby Golf club and Bent Creek Golf Course enhance my experience at the resort?
Guests can book tee times at the adjoining Bent Creek Golf Course and enjoy golfing at the nearby Golf club as part of their resort stay.