Business Details
About
HotelHilton
The Hilton Garden Inn Gatlinburg is conveniently located on River Road, at the base of the Smoky Mountains, only 30 minutes from Knoxville's McGhee Tyson Airport (TYS). Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more.
Location
Hours
Reviews
4.4
1,585 reviews
5 stars
1,015
4 stars
332
3 stars
120
2 stars
55
1 star
63
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, although some had negative experiences with specific employees.
Cleanliness
Overall, guests found the hotel to be clean and well-maintained, though some reported issues with room cleanliness and maintenance.
Location
The hotel’s location was frequently highlighted as a major positive, being close to downtown Gatlinburg and various attractions.
Parking Fees
Several reviews expressed dissatisfaction with the newly implemented parking fees, which were seen as unexpected and excessive.
Room Comfort
Guests had mixed feelings about room comfort, with some finding beds too hard or outdated, while others enjoyed their accommodations.
- RCRich in CodyJan 6, 20265.0Last minute, we decided to spend one evening in Gatlinburg after 30 years absence. We visited the town often in the 80's and 90's, but not since then. This hotel is "new" to us. We arrived late and left after breakfast. We got a great room with a fireplace, but did not use it. Our view of the mountains the next morning was stunningly beautiful-even though we were at the back of the hotel overlooking the parking lot. No complaints there. The lobby is inviting and comfortable on a cold, rainy November evening. Morning breakfast looks great, but we decided to visit our old haunt, the pancake house. The hotel is within walking distance of most everything in Gatlinburg. Pet fee was $75. With the crushing traffic and crowds now in Gatlinburg, it is likely we will never return, but this hotel was a welcome "port in the storm" after driving 1,500+ miles on a cold and rainy November evening.
- TATiff AnnnJan 5, 20265.0Expect to pay for bfast and parking. Better off goin somewhere else. Unless it's a hit it n quit it then perfect!
- GRGary RhodesJan 2, 20264.0New Years Eve the bar and grill closed at 10:30 with a rom full of people. Happy New Year some place else !!!!!!! Last call and tab Guess the bar tender had other plans!
- JTJust Wanna TravelDec 25, 20252.0The room was decent although there was no working fan in the bathroom. Bed was rock hard so we ended up leaving a day early. Never got the refund for the xtra day as promised. We have never paid so much for a room just to be nickel and dimed. They charge to PARK at their own facility. $15 a day. And NO breakfast is included. Just coffee. I’ve been to places far cheaper and got a very nice breakfast. The buffet was ok for $12 a person. We won’t return.
- CWChristy WallerDec 16, 20253.0We have been staying at this location for the last 7 years or so when visiting Gatlinburg area. (Usually 1 - 2 times a year....this year was 3 times) Never have we had to pay to park at this location, but for some reason they charged us $15.00 a day plus tax. When you go to make the reservation it states "Free Self Parking". We have always enjoyed staying here and the front desk folks are very nice, but this last year we have noticed a decline with our rooms. Between the parking costs now and the "pet friendly" atmosphere we will not be booking with them again. We are animal lovers and understand people may travel with a service pet, but to be kept up at night with a small dog barking and early in the morning, we are done. Yes, I mentioned it to the front desk but all they said was "we are pet friendly ". I also questioned the parking costs, but nothing was done. Just a heads up if you are considering staying here...maybe they should look into booking "pet friendly" rooms on certain floors only to help with noise.
Frequently Asked Questions About Hilton Garden Inn Gatlinburg
What are the check-in and check-out times at Hilton Garden Inn Gatlinburg?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does Hilton Garden Inn Gatlinburg allow pets?
Yes, pets are welcome at the hotel, including cats and dogs.
Is parking available at the Hilton Garden Inn Gatlinburg?
Yes, the hotel offers free self-parking for guests.
Are there any dining options available at the hotel?
Yes, there are two restaurants and a bar available on-site, with breakfast and room service offered.
What accessibility features does Hilton Garden Inn Gatlinburg provide?
The hotel has accessible parking and elevators, and it is mobility accessible.
What fitness and wellness amenities are available at the hotel?
Guests can enjoy a free fitness center, a chemical-free saltwater indoor pool, and a hot tub.
Does Hilton Garden Inn Gatlinburg offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas with public internet terminals.
How environmentally friendly is the Hilton Garden Inn Gatlinburg?
The hotel is LEED certified with green features such as chemical-free pools, energy conservation programs, compostable food containers, and recycling programs.
What nearby outdoor attractions can guests explore around Hilton Garden Inn Gatlinburg?
Guests can enjoy the Great Smoky Mountains National Park, Gatlinburg River Walk, Laurel Falls Trail, and Little Pigeon River, all close to the hotel.
Are there convenient nearby places for shopping and dining near the hotel?
Yes, guests can visit local spots such as Smoky Mountain Outfitters for shopping, and nearby restaurants including The Melting Pot, Salty Bear, Taco Trail, TGI Fridays, and Big Daddys Pizza Gatlinburg for a variety of dining options.
How can guests use local transportation options near Hilton Garden Inn Gatlinburg?
The hotel offers a local shuttle service which can help guests easily reach nearby areas, and nearby parking lots like Bearskin Parking Lot and Metropolis provide additional parking convenience.