Business Details
About
Hotel
The Hilton Garden Inn Gatlinburg is conveniently located on River Road, at the base of the Smoky Mountains, only 30 minutes from Knoxville's McGhee Tyson Airport (TYS). Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more.
Location
Hours
Reviews
4.4
1,572 reviews
5 stars
1,007
4 stars
331
3 stars
119
2 stars
54
1 star
61
What are people saying?
AI-generated from recent customer reviews
Location
Guests praised the hotel's convenient location, within walking distance to downtown Gatlinburg and local attractions.
Cleanliness
The hotel was frequently noted for its cleanliness, with many guests highlighting well-maintained rooms and common areas.
Staff Service
Most reviews mentioned friendly and accommodating staff, with specific praise for individuals who provided exceptional service.
Room Comfort
While many guests found the rooms comfortable, some reported issues with mattress firmness and noise from neighboring rooms.
Breakfast Quality
The breakfast received mixed reviews; while some enjoyed it, others found it lacking or overpriced.
- MPMelissa Parsons3 days ago3.0The hotel is nice . In a great location. However the amount of kids that are running around like it’s a gymnasium is crazy.
- NWNick WatsonNov 15, 20255.0Service was great, location was room was clean , and walking distance to the the restaurants and shops of Gatlinburg
- SRSerena RenslowNov 15, 20255.0This hotel was very clean. I always check under the mattresses for bed bugs and everything was safe from any critters. The staff was professional and very helpful when I accidentally booked the hotel for the wrong date. The staff gave us a room right away before charging us, and told we could grab our stuff and go to our rooms and figure out our refund status with expedia. The fire place outside is very nice. They locked us out of our room to get us to go to the front desk and gave me a birthday card with cupcakes. It was a nice surprise.
- AYAlyssa YoungOct 18, 20255.0My husband and i stay here every year! We just got home from being there. By far our absolute favorite location!! We have tried anything and everything around Gatlinburg but nothing compares! Great location, great service, great breakfast, super clean rooms and clean area all together! 5 stars are not enough! We were on the 4th floor this past time with a fire place, balcony and jacuzzi which all were awesome!!! We were supposed to check out yesterday but was having such a great time we extended our stay to today and they made it easy to do so!! We even saw a bear while sitting on the balcony come up from the river! If you’re looking for a great place which is local to downtown go anywhere and everywhere by walking this is your place!!! Seriously can not say enough good things about this hotel!
- KWKevin WohlOct 8, 20255.0I agonized over giving it a 4 ( only because of a very few deferred maintenance issues ) but it’s closer to a 5 than 4. Front desk was not there when we arrived but it was worth the wait to meet BRINA. She is so caring and friendly and helpful to all. And always upbeat too. Samantha at the bar / restaurant served us each night and was also a delight. The location is ideal to be within walking distance of most everything, BUT not right IN the hustle and bustle of downtown. Very very clean property inside and out. Our accommodations included a nice balcony overlooking the hot tub and fireplace and the mountains beyond. Excellent hot tub opens early as does the indoor pool and well equipped workout gym. It’s critical, health wise for me to have a pool and / or hot tub when I travel ; fantastic here. Bedding and mattress and towels were all comfy and bathroom amenities are top notch. Pleasant to relax on the balcony as well. Surprisingly good grub at the bar . And the dessert was ridiculously delicious and so filling too. Didn’t have the breakfast buffet but made to order eggs on Ala Carte menu hit the spot just right. Got to meet Kevin W and the AGM the last day. They and all staff always made us feel very comfortable and welcome; we look forward to coming back.
Frequently Asked Questions About Hilton Garden Inn Gatlinburg
What are the check-in and check-out times at Hilton Garden Inn Gatlinburg?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does Hilton Garden Inn Gatlinburg allow pets?
Yes, pets are welcome at the hotel, including cats and dogs.
Is parking available at the Hilton Garden Inn Gatlinburg?
Yes, the hotel offers free self-parking for guests.
Are there any dining options available at the hotel?
Yes, there are two restaurants and a bar available on-site, with breakfast and room service offered.
What accessibility features does Hilton Garden Inn Gatlinburg provide?
The hotel has accessible parking and elevators, and it is mobility accessible.
What fitness and wellness amenities are available at the hotel?
Guests can enjoy a free fitness center, a chemical-free saltwater indoor pool, and a hot tub.
Does Hilton Garden Inn Gatlinburg offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas with public internet terminals.
How environmentally friendly is the Hilton Garden Inn Gatlinburg?
The hotel is LEED certified with green features such as chemical-free pools, energy conservation programs, compostable food containers, and recycling programs.
What nearby outdoor attractions can guests explore around Hilton Garden Inn Gatlinburg?
Guests can enjoy the Great Smoky Mountains National Park, Gatlinburg River Walk, Laurel Falls Trail, and Little Pigeon River, all close to the hotel.
Are there convenient nearby places for shopping and dining near the hotel?
Yes, guests can visit local spots such as Smoky Mountain Outfitters for shopping, and nearby restaurants including The Melting Pot, Salty Bear, Taco Trail, TGI Fridays, and Big Daddys Pizza Gatlinburg for a variety of dining options.
How can guests use local transportation options near Hilton Garden Inn Gatlinburg?
The hotel offers a local shuttle service which can help guests easily reach nearby areas, and nearby parking lots like Bearskin Parking Lot and Metropolis provide additional parking convenience.