Brand Certified
Hilton Garden Inn Gatlinburg
4.4(1595 reviews)
Certified by Hilton Garden Inn Gatlinburg • Mar 01, 2026
Business Details
635 River Road, Gatlinburg, TN
37738, United States
Certified by Hilton Garden Inn Gatlinburg • Mar 01, 2026
(865) 436-0048
Certified by Hilton Garden Inn Gatlinburg • Mar 01, 2026
https://www.hilton.com/en/hotels/gatgigi-hilton-garden-inn-gatlinburg/
Certified by Hilton Garden Inn Gatlinburg • Mar 01, 2026
About
Certified by Hilton Garden Inn Gatlinburg • Mar 01, 2026
HotelHilton
The Hilton Garden Inn Gatlinburg is conveniently located on River Road, at the base of the Smoky Mountains, only 30 minutes from Knoxville's McGhee Tyson Airport (TYS). Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more.
Location
Certified by Hilton Garden Inn Gatlinburg • Mar 01, 2026
Hours
Certified by Hilton Garden Inn Gatlinburg • Mar 01, 2026
Reviews
4.4
1,595 reviews
5 stars
1,020
4 stars
336
3 stars
120
2 stars
55
1 star
64
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Breena and Laura for their exceptional service.
Cleanliness
The hotel received positive feedback for its cleanliness, with multiple reviews highlighting well-maintained rooms and common areas.
Location
Guests appreciated the hotel's convenient location, being within walking distance to downtown Gatlinburg and local attractions.
Parking Fees
Several reviews expressed dissatisfaction with the newly implemented parking fees, which were previously advertised as free.
Breakfast Quality
Feedback on the breakfast was mixed, with some guests enjoying it while others found it overpriced and lacking in quality.
- CSCaitlyn Stubbs1 day ago4.0I have it a 4 star because they charge you for parking! Other than that the service was amazing! Rooms were great! We were in room 431 so the picture is from the balcony!! As you can see beautiful views!
- ALAdam Lamrock1 day ago5.0Bar didnt seem to be open booth times I came to look
- TJTT JPFeb 19, 20265.0This was an amazing place to stay! Perfect location. Breena up at the front desk made a world of difference! So helpful, so cheerful, and such a blessing!!
- KWKrystal WhalenFeb 14, 20265.0Always a great place to stay. Rooms are clean and close to everything. Service is always great
- TTTracy TJan 24, 20261.0I called ahead to make sure the indoor pool was not out of service before arrival. The lady assured me it was up and running. I Checked in and a note was on the pool door stating it was closed due to an issue. My kid was SO disappointed. I would not have chosen this hotel if that was the case. There were zero towels at the hot tub and I had to try and find some. The hotel room had hairs in the bathroom and bed....gross!
Frequently Asked Questions About Hilton Garden Inn Gatlinburg
What are the check-in and check-out times at Hilton Garden Inn Gatlinburg?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does Hilton Garden Inn Gatlinburg allow pets?
Yes, pets are welcome at the hotel, including cats and dogs.
Is parking available at the Hilton Garden Inn Gatlinburg?
Yes, the hotel offers free self-parking for guests.
Are there any dining options available at the hotel?
Yes, there are two restaurants and a bar available on-site, with breakfast and room service offered.
What accessibility features does Hilton Garden Inn Gatlinburg provide?
The hotel has accessible parking and elevators, and it is mobility accessible.
What fitness and wellness amenities are available at the hotel?
Guests can enjoy a free fitness center, a chemical-free saltwater indoor pool, and a hot tub.
Does Hilton Garden Inn Gatlinburg offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas with public internet terminals.
How environmentally friendly is the Hilton Garden Inn Gatlinburg?
The hotel is LEED certified with green features such as chemical-free pools, energy conservation programs, compostable food containers, and recycling programs.
What nearby outdoor attractions can guests explore around Hilton Garden Inn Gatlinburg?
Guests can enjoy the Great Smoky Mountains National Park, Gatlinburg River Walk, Laurel Falls Trail, and Little Pigeon River, all close to the hotel.
Are there convenient nearby places for shopping and dining near the hotel?
Yes, guests can visit local spots such as Smoky Mountain Outfitters for shopping, and nearby restaurants including The Melting Pot, Salty Bear, Taco Trail, TGI Fridays, and Big Daddys Pizza Gatlinburg for a variety of dining options.
How can guests use local transportation options near Hilton Garden Inn Gatlinburg?
The hotel offers a local shuttle service which can help guests easily reach nearby areas, and nearby parking lots like Bearskin Parking Lot and Metropolis provide additional parking convenience.
Brand Certified Facts from Hilton Garden Inn Gatlinburg
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