Business Details
About
Hotel
Welcome to our Gatlinburg resort hotel, boarding Great Smoky Mountains National Park. We offer upscale accommodations with superior amenities: a resort-style outdoor pool with a spiral slide, lazy river, indoor pool, outdoor hot tub, multiple firepits, and an activity lawn. Enjoy our on-site restaurant and bar - serving lunch and dinner. Hotel offers include complimentary made-to-order breakfast, a daily evening reception, and Wi-Fi. Visit our Guide Room to book your outdoor excursions and stop by Sugarlands for a Starbucks coffee, ice cream, and locally made gifts. We're just minutes away from Gatlinburg Convention Center and walkable to downtown and are located on the Gatlinburg Trolley route. On-site catering is available with 12,800 sq. ft. of meeting space and state-of-the-art AV capabilities. On-site team building is also available.
Location
Embassy Suites by Hilton Gatlinburg Resort
604 Airport Rd, Gatlinburg, TN
37738, United States
Hours
Reviews
4.5
402 reviews
5 stars
297
4 stars
59
3 stars
21
2 stars
10
1 star
15
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Overall, guests found the hotel clean and well-maintained, though some noted issues with housekeeping and room cleanliness.
Staff Service
Many reviews praised the friendly and helpful staff, although there were some complaints about unprofessional behavior from certain employees.
Amenities
The hotel offers a variety of amenities including pools, fire pits, and a complimentary breakfast, which guests generally enjoyed.
Location
The hotel is conveniently located near downtown Gatlinburg, making it easy for guests to access local attractions.
Value for Money
Some guests felt the pricing was high for the services provided, particularly regarding food and parking fees.
- GGgabriella gorelik4 days ago5.0First time staying here and I am very picky about where I stay! Rooms were immaculate, big, and had an amazing view to the outside area. I will say just be careful at night in the parking lot there are bears. Breakfast was amazing, super friendly staff everywhere we went. We did have our pup with us and they were nice and accommodating. Next time I come back to Gatlinburg, I will be staying here.
- YMYashira MercadoNov 16, 20252.0We were initially very pleased with several aspects of our visit—the room was spacious, the breakfast was excellent, and the added upgrade for being Hilton Honors members was a thoughtful touch we truly appreciated. Unfortunately, the comfort of the beds significantly impacted our experience. After the first night, we found the mattresses to be extremely firm—so much so that we experienced considerable discomfort in our backs, necks, and shoulders. We spoke with the front desk staff, who informed us that all the beds were the same but offered additional mattress pads to help. We used four pads the following night, but they did little to improve the situation. In a final attempt to find relief, we tried the pull-out mattress, only to discover a dead bug on the mattress cover. At that point, we made the difficult decision to cut our trip short and drive five hours back home rather than endure another painful night. We’re planning another visit to Gatlinburg soon, but given this experience, we’re hesitant to book with Embassy Suites again.
- CRChris RuddNov 9, 20251.0This place does not live up to the Embassy brand. Outdoor area is nice but interior, rooms and service do not meet the quality I have come to expect from Embassy. Arrived in town with friends who stayed at the Hampton Inn next door. I did not have a vehicle to park at Embassy. Received my bill and there was a parking charge, thinking this was a mistake I called to have it corrected and was told by the rude lady at the front desk “you should have told us you didn’t have a car, I can’t help you. “ Rooms are bland and feel like no thought was put into decoration or layout. I love every embassy I stay at, first time ever I was let down.
- DWDeangelo WeirNov 9, 20253.0This property has sooo much potential and could be the best Hilton in Gatlinburg. However, the front desk leaves a lot to be desired as they were not as friendly and bubbly as I trained agents to be when I directed operations from Hilton. On a brighter note, the room was cleaned and the ladies servicing the breakfast area was very friendly and inviting! Returning soon with a big group and may give this property another chance.
- DDDave DenoNov 7, 20254.0Stayed at the new ES in Gatlinburg, TN for a short visit. The staff is very cordial and helpful. We opted to stay an extra day, which they accommodated. The happy hour with drinks and snacks was a delight. And their breakfast was the best we've had at a hotel in all our travels. The hotel itself is designed conveniently around their features . . restaurants and an indoor swimming pool. And the two outdoor fire pits offer a relaxing place to meet others from around the country.
Frequently Asked Questions About Embassy Suites by Hilton Gatlinburg Resort
What are the check-in and check-out times at Embassy Suites by Hilton Gatlinburg Resort?
Check-in time is 4:00 PM and check-out time is 11:00 AM.
Are pets allowed at Embassy Suites by Hilton Gatlinburg Resort?
Yes, both cats and dogs are welcome at the resort.
Does the resort offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas with public internet terminals.
Are there accessible facilities for guests with mobility needs?
Yes, the resort offers accessible parking, elevators, a pool, and is mobility accessible.
Is breakfast included during the stay?
Yes, complimentary made-to-order breakfast is available for guests.
What types of pools are available at the resort?
The resort features one indoor pool, two outdoor pools including a resort-style outdoor pool with a spiral slide, and an outdoor hot tub.
Does Embassy Suites by Hilton Gatlinburg Resort have on-site dining options?
Yes, there is one on-site restaurant and bar serving lunch and dinner.
Are there meeting and event spaces available at the resort?
Yes, the resort offers 12,800 sq. ft. of meeting space with 8 meeting rooms and state-of-the-art AV capabilities.
What nearby restaurants can guests visit around the resort?
Guests can visit Poolside Cafe, A Steak Delivery & More for barbecue, and Mountain Trail Grill & Pizza, all located nearby for a variety of dining options.
Are there nearby hotels close to Embassy Suites by Hilton Gatlinburg Resort for additional accommodation options?
Yes, nearby hotels include Hampton Inn Gatlinburg Historic Nature Trail, Hampton by Hilton, Garden Plaza Hotel Gatlinburg, Sidney James Mountain Lodge, Fairfield Inn & Suites by Marriott Gatlinburg South, and Fairfield by Marriott Inn & Suites Gatlinburg Downtown.
What local attractions are close to the resort for guests to explore?
Guests can explore nearby attractions such as Downtown Gatlinburg, Gatlinburg Town Square, Mynatt Park, Cades Cove, Laurel Falls in Great Smoky Mountains National Park, Alum Cave Trail, and Mingus Mill.