Staff Service
Many customers praised the friendly and accommodating staff, highlighting individuals like Aaron and Dorothea for their exceptional service.
Cleanliness Issues
Several reviews noted significant cleanliness problems, including dirty rooms, unclean bathrooms, and inadequate housekeeping.
Booking Difficulties
Customers expressed frustration with the hotel's reservation system being down, making it difficult to book rooms online or via phone.
Breakfast Quality
The breakfast received mixed reviews, with some praising the variety and quality, while others found it lacking or below expectations.
Room Condition
Feedback indicated that many rooms were in need of maintenance and updates, with issues such as uncomfortable beds and outdated furnishings.