The staff received high praise for their friendliness, attentiveness, and willingness to go above and beyond for guests.
Cleanliness
Most guests noted that the hotel and rooms were clean and well-maintained, although there were some isolated complaints about housekeeping.
Location
The hotel is conveniently located near downtown attractions, making it easy for guests to explore the area.
Room Comfort
While many guests enjoyed the spacious and comfortable rooms, some reported issues with noise insulation and uncomfortable beds.
Dining Experience
The on-site restaurant and bar received mixed reviews, with some guests enjoying the food while others found it overpriced or lacking in service.
JT
Jakey T.
Dec 31, 2025
5.0
Second time being at this hotel, all around wonderful hotel to be at downtown. The front desk both morning and evening workers went out of there way to make sure my visit and stay were wonderful. With thanking me for being Diamond Elite they were able to upgrade me to a bigger room than the one that I did have, which was a huge thanks! They were also able to extend my check out which allowed me to relax a little bit and take my time without rushing. I also got to eat breakfast this time around both days, which I’d like to add that the breakfast was absolutely wonderful and hot. This will be the hotel I stay when around the Chattanooga area. Thank you all for the wonderful and great service!
TW
Tommy Woods
Dec 25, 2025
5.0
One word yall. EXCELLENT IM talk n about on point for everything. This staff is amazingly helpful it's like they are reading my mind. Didn't even have to ask for extra towels or breakfast lol. Great place
RY
Rob Yuergens
Dec 11, 2025
5.0
Super clean hotel. Great location in the city. IHG members we received a nice upgrade. Do the Valet parking, cheaper than paying for garage.
KO
Kelly O'Brien
Dec 8, 2025
3.0
We stayed at the hotel for a long weekend for a family event in town. Our original room had issues with the hotel toilet flushing (even though other reviews say they’re too powerful, ours could not even handle a tissue)
Dealt with it for a day before we had the maintenance man come up. He snaked and plunged, said he may have to pull the toilet if it didn’t improve… so we requested a new room.
They were accommodating and moved us.
New rooms toilet worked fine. However, now there was a mystery beeping noise we could not find for another 2 days. It wasn’t until the night before check out I finally got on the floor and checked under the built in nightstand.
I found a panel (and a lot of mystery stickiness that was very unpleasant) and found it was the power strip they had hidden for the lights, nightstand outlets and lit up headboard. Had to turn it off entirely to get the beeping to stop and we opted to use other outlets in the room.
Also, both shower in the original and new room had very poor seams and water poured out of the shower if we didn’t have the head pointed to the opposite corner.
Overall, we feel like we would chose a different hotel if we came back to Chattanooga. Being right next to the highway, you can hear sirens from police and fire trucks. The valet is convenient but you shouldn’t have to pay for daily parking with such high room rates. Breakfast was alright, but we found better and more cost effective food in the city. (They charge $17 for an omelet with potatoes.)
AM
Ashley M.
Dec 3, 2025
5.0
I can not stop thinking about our amazing stay here!! We were just passing through and spent the night at this beautiful hotel, and wow!! 100/10! The staff was so incredibly nice, the rooms were perfectly clean and beautiful, the amenities were fantastic, and the restaurant food was soooo good! I'll always be on the look out for Hotel Indigos now!
Frequently Asked Questions About Hotel Indigo Chattanooga - Downtown by IHG
Is Hotel Indigo Chattanooga - Downtown by IHG suitable for business travelers?
Yes, Hotel Indigo Chattanooga - Downtown by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Chattanooga - Downtown by IHG have a loyalty program?
Yes, Hotel Indigo Chattanooga - Downtown by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Chattanooga - Downtown by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Chattanooga - Downtown by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Chattanooga - Downtown by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Chattanooga - Downtown by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What are the check-in and check-out times at Hotel Indigo Chattanooga - Downtown by IHG?
Check-in is at 3:00 PM and check-out is at 11:00 AM at Hotel Indigo Chattanooga - Downtown by IHG.
Does Hotel Indigo Chattanooga - Downtown by IHG offer free WiFi?
Yes, free WiFi is available in public areas at Hotel Indigo Chattanooga - Downtown by IHG.
Is parking available for guests at the hotel?
Yes, parking is available with valet parking services offered at Hotel Indigo Chattanooga - Downtown by IHG.
Are pets allowed at Hotel Indigo Chattanooga - Downtown by IHG?
Yes, pets are welcome at Hotel Indigo Chattanooga - Downtown by IHG.
Is there a fitness center available at the hotel?
Yes, there is a fitness center with equipment like elliptical machines, treadmills, and free weights available for free to guests.
Does the hotel provide housekeeping services?
Yes, housekeeping is available daily at Hotel Indigo Chattanooga - Downtown by IHG.
Are there any dining options or breakfast available at the hotel?
Yes, breakfast is available and the hotel has one restaurant for guests.
Is Hotel Indigo Chattanooga - Downtown by IHG accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and provides accessible parking.
What nearby places can I visit during my stay at Hotel Indigo Chattanooga - Downtown by IHG?
Nearby places include Dish T' Pass (comfort food restaurant) for dining, Downtown Family YMCA for fitness, and Ali Kay Studio (art gallery) for art lovers.
How can nearby businesses help enhance my experience while staying at Hotel Indigo Chattanooga - Downtown by IHG?
You can collaborate or visit nearby professional services such as Kreative 1s for graphic and web design or meet with financial advisors like Patton Albertson Miller Group to manage your finances during your stay.
Is there convenient transportation or shuttle service available for getting around Chattanooga from the hotel?
Yes, Hotel Indigo Chattanooga - Downtown by IHG offers a local shuttle service to help guests explore Chattanooga and easily reach nearby attractions like Chattanooga City Center and St. Paul's Episcopal Church Chattanooga.