Best Western Royal Inn

3.7
979 reviews
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Business Details

3644 CUMMINGS HWY, Chattanooga, TN
37419, United States
(423) 821-6840
http://bestwestern.com
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About

Hotel
Located in Chattanooga,TN, the Best Western Royal Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Royal Inn
3644 CUMMINGS HWY, Chattanooga, TN
37419, United States

Hours

Reviews

3.7
979 reviews
5 stars
370
4 stars
276
3 stars
144
2 stars
59
1 star
130

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the rooms and common areas, although some reported issues with specific rooms.

Staff Service

Staff were frequently described as friendly and helpful, but there were notable complaints about poor service and lack of urgency in addressing issues.

Location

The hotel is well-located near attractions and restaurants, making it convenient for travelers.

Maintenance Issues

Several reviews highlighted maintenance problems, including broken amenities and issues with room conditions.

Breakfast Quality

Breakfast received mixed reviews, with some guests enjoying it while others found it lacking in variety and quality.
  • TG
    Tina Gaddis
    Oct 14, 2025
    5.0
    When traveling thru the area..we always stay here. I think we are up to 6 or 7 stays now. Rooms are very clean and roomy. Staff very attentive.
  • JW
    Jerry Whitfield
    Oct 1, 2025
    5.0
    Great location for Ruby Falls and Rock City.
  • AM
    Amanda Myers
    Sep 2, 2025
    2.0
    We were booked to stay two nights, and the battery on the room that reads the key card died. We checked in around 5, no problem with the card, then got locked out at 10pm when we came back for the night. There was a lot of back and forth before we were told we would have to change rooms and not be able to get back into our room until the morning. We had medication and chargers and clothes and everything stuck in the room. After some more waiting, the concierge got us in with a master key only after we fussed about needing to get in the room. She told us maintenance would be by in the morning. We left around 7:30 the next morning, assuming when we came back, it would be fixed. When we stopped by after lunch around 2:30pm, we were still locked out. When we went up to the front desk again, she only said that maintenance would be by "later." We were beyond frustrated. It was not her fault by any means, but there was no sense of urgency or apologies for being locked out continually. When we returned that night, the last night we were staying, someone had finally been by to fix the card reader. I've had good experiences at other Best Westerns always, but this just left a bad taste in my mouth, so I won't be staying at this location again.
  • JJ
    Janet Jackson
    Aug 27, 2025
    5.0
    My hubby surprised me with a night out. We stayed at the Best Western Royal Inn. The room was nice and very clean. Check in was easy. The staff was nice. The pool was clean and nice.
  • RM
    Rhonda Miller
    Aug 24, 2025
    4.0
    Good location with restaurants nearby, right off interstate. Room was nice, and really quiet. I know we had "neighbors", but never heard them. Would definitely stay again if back in the area.
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Frequently Asked Questions About Best Western Royal Inn

Does Best Western Royal Inn provide free breakfast?

Yes, Best Western Royal Inn offers free breakfast to its guests.

Is smoking allowed on the property at Best Western Royal Inn?

No, Best Western Royal Inn is a smoke-free property.