Best Western Royal Inn

Reviews

• RP

  Rutik Patel

  6 days ago
  5.0
  I had a very comfortable and pleasant stay at this hotel.The staff were friendly, helpful, and made me feel welcome.The room was clean, spacious, and well-maintained.The bed was very comfortable, and I slept peacefully.The location is convenient and easy to access.Breakfast was fresh and had a good variety of options.The check-in and check-out process was smooth and quick.The hotel offers great value for the price.Parking was easy and convenient. I would definitely recommend this hotel to others. 🛏️🛋️👍🏻🥂
• SH

  Stephanie Hiett

  Feb 7, 2026
  5.0
  Thank you so much for your kind words and hospitality during my stay at the Best Western Royal Inn in Lookout Valley TN. while my father was in the hospital. I cannot express in words how much it meant to me during one of the most difficult times in my life. Our rooms were exceptionally clean and comfortable. When I am back in the area this hotel is where I will always stay. Thank you! Stephanie Hiett
• JR

  Julie Robinson

  Feb 2, 2026
  1.0
  If I could leave 0 stars I would! I booked a room using points and the weather turned bad very quickly and we were not going to be able to make it to there, we had to stop somewhere closer. I called the hotel within FIVE MINUTES of booking and they refused to cancel the reservation. I contacted customer service and they outright LIED and said that I stayed with them. EXTREMELY UNTRUSTHWORTY
• AC

  Andrew Chen

  Dec 30, 2025
  4.0
  Good, last minute of overnight stay. Plenty of parking. 2 story outside motel style. OK breakfast.
• GB

  Gene Black

  Dec 19, 2025
  1.0
  Our room was disgustingly filthy, grease on headboard, dirty bathtub, tape on wall, thick dust on lamp. There was a nasty smell that we were able to initially control with our own air freshener. Washer was broken (with a sign saying it was sick, pic included) and located outside where anyone could steal your clothes (had it actually been working), ice machine had been unplugged by manager/owner the day before our arrival. He later told me it was empty because the other customers had used all the ice. When the manager/owner/operator was confronted with these problems he claimed that we were trying to get a free night and were only mentioning his ‘mistakes’ because we did not like the price ($96). He shouted at myself and my girlfriend that we just didn’t want to pay for the room and we weren’t going to use the washer or the ice machine anyway, we were just trying to get a free night. He claimed he could do nothing about the problems because ‘he just worked there’. He chased me to the parking lot and told me to get out of his hotel. We left and stayed at the nearby Fairfield Inn. There was a funnel cloud in the area (within 30 miles south) the night we stayed 18 December, 2025. When we asked the owner/operator if there were any tornado shelters we were told ‘there are never tornadoes here’ when he was told to check the weather we were then told that there were no shelters at the hotel. He provided no instruction where one was available. Luckily, as it turned out, it was not needed. We had stayed at several (3 other) Best Westerns in Little Rock, AR, Pensacola, FL, Ft Meyers, FL during our 3 week vacation trip to the coasts of Florida and were happy with those stays. I had previously been happy with all of my stays at Best Western and felt it a good value with clean rooms. This one, on our return trip, has convinced us the name no longer represents ANY standards. Best Westerns corporate, on their web site, claims any problems are the sole responsibility of the hotel operator and they cannot do anything. We will never stay at Best Western again. After driving 9 hours to get to Chattanooga, TN from Port Canaveral, FL we are so wound up by this mistreatment we are still awake at 3am at Fairfield Inn (which has a beautiful room at a $10-20 increase in price) we have another 9-12 hours to drive tomorrow with little sleep. No one should have to put up with this foolishness when all they seek is a clean hotel with the advertised amenities.

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