Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
In the heart of the Cool Springs Business District, just a short stroll from Cool Springs Galleria, and 20 minutes south of downtown Nashville, TN, our hotel puts you in the ideal location for everything from business travel to family vacations. We welcome guests to Cool Springs with clean, comfortable guest rooms and genuine Southern hospitality from check-in to check-out. Within minutes guests can explore an eclectic mix of shopping, dining, and entertainment in Downtown Franklin or Cool Springs area, stroll through peaceful Crockett & Fly Park, or swing by our Onsite Restaurant and Bar and enjoy a Locally Crafted Beer.
Head to the Outdoor Seating with your Dog at our Outdoor Pool. Enjoy a leisurely swim and a comfortable gathering area. In the evening, settle into cozy beds with fluffy comforters and your choice of soft or firm pillows. Business guests can utilize work desks with ergonomic chairs, while vacationers watch shows and movies on HDTVs with premium channels. Perfect for families, the suites and king rooms at our pet-friendly hotel in Cool Springs, TN feature pull out sleeper sofas and plenty of room to relax. Each room is equipped with its own Refrigerator and Microwave.
We’re also proud to offer over 988 sq. ft. of flexible event space accommodating up to 60 guests, so whether you’re hosting business meetings or graduation party, we’ve got the space and amenities you need.
Location
Holiday Inn Franklin - Cool Springs by IHG
1738 Carothers Parkway, Brentwood, TN
37027, United States
Hours
Reviews
4.2
735 reviews
5 stars
417
4 stars
173
3 stars
54
2 stars
38
1 star
53
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, highlighting specific individuals for their excellent service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms, musty smells, and unclean breakfast areas.
Breakfast Concerns
Customers expressed dissatisfaction with the lack of complimentary breakfast and the quality of the paid breakfast options.
Room Conditions
Multiple guests reported issues with room conditions, including outdated decor, maintenance problems, and unpleasant odors.
Customer Service Problems
Several reviews noted poor customer service experiences, including billing issues and unhelpful responses to complaints.
- MPMegan Petersen5 days ago5.0We have been coming here for years. Front desk employees and managers are great! Rooms are always clean and have couches but dated. Breakfast isn't free but is a good price if you get it when you book your room(s) through IHG and is well worth the $10 a person if you pay full price. Kids eat free I believe. The breakfast service is spotty, most of them don't seem to speak english and seem more intent in their personal conversations with coworkers. It is quick to get to I65 and the best price for commute to Vanderbilt area. Other areas we have stayed are often much more expensive or a lot longer commute during rush hours.
- TSTriple ScentedJan 5, 20263.0The customer is not always right at this hotel. They place a $50 hold on your bank account and charge you for breakfast! Meanwhile, I have switched rooms twice because everything isn't working correctly!?!? Do yourself a favor and find a more accommodating hotel that appreciates your $ and business
- CHChatica HathawayDec 30, 20252.0The young lady at the front desk charge my husband and I extra every time we visit this hotel. I don't think she likes the color of our skin, she is the only one in the hotel that treats us different. But the lady at the bar was nice, but food and drinks our over priced. We left immediately and I will spread the word about this hotel and the young lady who is scamming people, not to come here.
- CGCarolyn GwynnDec 15, 20252.0No hot water on 4th floor for 4 days. They just kept telling me to run water for 15 minutes first because by the time it gets to the 4th floor everyone on the other floors has taken the hot water. That does not seem like an acceptable answer for some reason. Finally on Monday morning at 7 am I had a warm shower.
- JCJacob CouchDec 13, 20251.0If you plan on staying in this hotel, I would recommend booking directly through the hotel. This hotel was the absolute most disgusting hotel I have ever stayed in. Food was on the walls, had burn marks in the carpet, the only thing that appeared to be cleaned in the room was the beds were made. I spoke with the manager of the hotel and she offered free breakfast and a free drink. Since I booked through Priceline she would not cancel the hotel since I didn’t directly book through them. The hotel offered a second room that had white stains next to the bed. I was honestly scared to take off my boots with an unknown substance that was in the carpet that appeared to be a bodily fluid that wasn’t cleaned up properly. We had Priceline call and they denied the cancellation claim because they spoke with the manager and she said since she offered a second room and a free drink and they wouldn’t cancel the reservation. Before you book this hotel make sure to do a walk through the room. After multiple discussions the hotel has not agreed to do any refunds.
Frequently Asked Questions About Holiday Inn Franklin - Cool Springs by IHG
What are the check-in and check-out times at Holiday Inn Franklin - Cool Springs by IHG?
Check-in time is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel offer free WiFi for guests?
Yes, free WiFi is available in the hotel's public areas.
Are pets allowed at Holiday Inn Franklin - Cool Springs?
Yes, the hotel welcomes both dogs and cats.
What fitness facilities are available at the hotel?
The hotel offers a free fitness center with elliptical machines, free weights, and treadmills.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and provides accessible parking and elevators.
Does the hotel provide enhanced cleaning and sanitation measures?
Yes, there is enhanced cleaning in guest rooms and common areas, commercial-grade disinfectants are used, and sanitizers are available.
What dining options are available at Holiday Inn Franklin - Cool Springs?
The hotel has one onsite restaurant and bar where guests can enjoy locally crafted beer and meals.
Are there any nearby shopping centers close to the hotel?
Yes, Cool Springs Galleria is a short stroll from the hotel, offering a variety of shopping and dining experiences.
What nearby financial services can guests access from the hotel?
Guests can easily visit nearby banks and financial services such as United Community, Reliant Bank, and Wilson Bank & Trust Cool Springs.
Are there local medical or veterinary services near the hotel?
Yes, nearby medical services include Franklin Surgery Center and several fertility and medical spa centers. For pet care, Carothers Pkwy Vet Clinic is conveniently close.