Brand Certified
Holiday Inn Franklin - Cool Springs by IHG
4.2(749 reviews)
Certified by Holiday Inn Franklin - Cool Springs by IHG • Mar 01, 2026
Business Details
1738 Carothers Parkway, Brentwood, TN
37027, United States
Certified by Holiday Inn Franklin - Cool Springs by IHG • Mar 01, 2026
(615) 277-8700
Certified by Holiday Inn Franklin - Cool Springs by IHG • Mar 01, 2026
https://www.ihg.com/holidayinn/hotels/us/en/brentwood/bnapk/hoteldetail
Certified by Holiday Inn Franklin - Cool Springs by IHG • Mar 01, 2026
About
Certified by Holiday Inn Franklin - Cool Springs by IHG • Mar 01, 2026
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
In the heart of the Cool Springs Business District, just a short stroll from Cool Springs Galleria, and 20 minutes south of downtown Nashville, TN, our hotel in Brentwood, TN puts you in the ideal location for everything from business travel to family vacations. We welcome guests to Cool Springs with clean, comfortable guest rooms and genuine Southern hospitality from check-in to check-out. Within minutes guests can explore an eclectic mix of shopping, dining, and entertainment in the Downtown Franklin or Cool Springs area, stroll through peaceful Crockett & Fly Park, or swing by our Onsite Restaurant and Bar and enjoy a locally crafted beer.Head to the outdoor seating with your dog at our outdoor pool. Enjoy a leisurely swim and a comfortable gathering area. In the evening, settle into cozy beds with fluffy comforters and your choice of soft or firm pillows. Business guests can utilize work desks with ergonomic chairs, while vacationers watch shows and movies on HDTVs with premium channels. Perfect for families, the suites and king rooms at our pet-friendly Brentwood hotel in Cool Springs, TN feature pull-out sleeper sofas and plenty of room to relax. Each room is equipped with its own refrigerator and microwave.We’re also proud to offer over 988 sq. ft. of flexible event space accommodating up to 60 guests, so whether you’re hosting business meetings or graduation parties, we’ve got the space and amenities you need.
Location
Certified by Holiday Inn Franklin - Cool Springs by IHG • Mar 01, 2026
Holiday Inn Franklin - Cool Springs by IHG
1738 Carothers Parkway, Brentwood, TN
37027, United States
Hours
Certified by Holiday Inn Franklin - Cool Springs by IHG • Mar 01, 2026
Reviews
4.2
749 reviews
5 stars
425
4 stars
175
3 stars
55
2 stars
40
1 star
54
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the friendly and helpful staff, highlighting specific employees who provided excellent service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms and bathrooms, with some guests reporting bugs and unpleasant odors.
Breakfast Concerns
Customers expressed dissatisfaction with the lack of complimentary breakfast and the quality of the paid breakfast options.
Room Condition
Feedback indicated that many rooms were outdated and in need of maintenance, with issues such as musty smells and broken fixtures.
Service Problems
Numerous guests reported issues with customer service, including billing errors and unresponsive staff regarding reservations.
- NBNoah Bennett2 days ago1.0If you’d like to wonder if you’re staying at the site of a former crime scene, then boy do I have a place for you! This room comes with multiple stains, splatter marks, and blood spots(?). Perfect for anyone interested in a murder mystery!! For a bonus, you might like the faint smell of must and body odor anytime you walk into your room. Highly recommend this to anyone who is looking for an adventurous stay!!
- JAJon ADAMSFeb 26, 20265.0Everyone at this location is FANTASTIC! Our VERY large group was accommodated in EVERY way! From front desk, room keeping, food service and all other departments, it was 1st class! I would absolutely recommend and stay again.
- SPStephanie PeraltaFeb 25, 20265.0Five stars all the way! The team at Holiday Inn made our group stay truly memorable. Every single staff member we encountered was warm, attentive, and eager to help. It's rare to find a hotel where the hospitality feels so genuine across the board. If you're traveling with a group, look no further — this is the place to stay! ⭐⭐⭐⭐⭐
- TSTimothy StinnettFeb 24, 20265.0This hotel is the best. I travel to Nashville every week for work. This is where I stay. The folks are super friendly, rooms are clean, and beds are comfy. Also, this hotel is very convenient to the most restaurant populated area of Nashville. Walk or drive to get anything you want or just eat at the bar. Tell them Tim sent you.
- SRSamantha RoebuckFeb 4, 20265.0My husband, my children, and I have stayed at this hotel a couple of times, and I don't usually write reviews. I want to tell the owner of this hotel that he is very lucky to have this staff. The cleaning staff does an excellent job; the hotel is very clean, and everyone greets us with a big smile. Omar, at the front desk, made sure we left happy. This is a great hotel. The breakfast is delicious, and everything is fresh. Guadalupe (I love that name) made sure there was always food available and served us with a smile, always answering guests' questions. I heard many positive comments about her and the food from people at nearby tables. Unfortunately, I can't say the same about the other girl; she didn't even bother to get up to serve us. I guess she was more focused on chatting with her coworkers (👎🏻). There was another girl before who was fantastic. I hope to return to this hotel again and again with my family!
Frequently Asked Questions About Holiday Inn Franklin - Cool Springs by IHG
How far is Cool Springs Mall?
Cool Springs Galleria is a short 5 minute drive from Holiday Inn Franklin - Cool Springs.
How far is Franklin Downtown?
Franklin Downtown is less than 20 minutes away from Holiday Inn Franklin-Cool Springs.
What are the best local (non-chain) restaurants?
Amerigo Italian Restaurant serves authentic Italian pasta, pizza, and salads in a relaxed, friendly setting. For modern American cuisine with an Asian twist, try The Rutledge, offering steaks, sushi, and seasonal cocktails in a chic, upbeat atmosphere.
How far is Nashville Downtown?
Less than 30 minutes will put you in the infamous downtown Nashville.
Is the hotel pet-friendly?
Yes, we welcome four legged family members. We require a 60 USD per stay deposit and a 60 USD for pet fee per stay.
What are the check-in and check-out times at Holiday Inn Franklin - Cool Springs by IHG?
Check-in time is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel offer free WiFi for guests?
Yes, free WiFi is available in the hotel's public areas.
Are pets allowed at Holiday Inn Franklin - Cool Springs?
Yes, the hotel welcomes both dogs and cats.
What fitness facilities are available at the hotel?
The hotel offers a free fitness center with elliptical machines, free weights, and treadmills.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and provides accessible parking and elevators.
Does the hotel provide enhanced cleaning and sanitation measures?
Yes, there is enhanced cleaning in guest rooms and common areas, commercial-grade disinfectants are used, and sanitizers are available.
What dining options are available at Holiday Inn Franklin - Cool Springs?
The hotel has one onsite restaurant and bar where guests can enjoy locally crafted beer and meals.
Are there any nearby shopping centers close to the hotel?
Yes, Cool Springs Galleria is a short stroll from the hotel, offering a variety of shopping and dining experiences.
What nearby financial services can guests access from the hotel?
Guests can easily visit nearby banks and financial services such as United Community, Reliant Bank, and Wilson Bank & Trust Cool Springs.
Are there local medical or veterinary services near the hotel?
Yes, nearby medical services include Franklin Surgery Center and several fertility and medical spa centers. For pet care, Carothers Pkwy Vet Clinic is conveniently close.
Brand Certified Facts from Holiday Inn Franklin - Cool Springs by IHG
This information is certified by Holiday Inn Franklin - Cool Springs by IHG and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
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