Business Details
About
Hotel
Located in Brentwood,TN, the Best Western Brentwood is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.9
842 reviews
5 stars
392
4 stars
202
3 stars
102
2 stars
51
1 star
95
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including dirty rooms, odors, and pest infestations.
Staff Performance
Customer service experiences varied widely, with some praising staff for helpfulness while others reported rudeness and unprofessional behavior.
Breakfast Quality
The breakfast offerings received mixed reviews, with many customers finding it lacking in quality and variety.
Room Conditions
Guests noted issues with room conditions, including outdated decor, maintenance problems, and lack of basic amenities.
Accessibility Concerns
The absence of elevators and accessibility features for those with mobility issues was frequently mentioned as a significant drawback.
- KNKaley NelsonNov 17, 20251.0Read the reviews. The ones expressing concern over cleanliness, odor, and the overpowering fragrance are all 100% accurate. This hotel is not worth staying. I highly recommend finding alternative lodging. Everything about this hotel gross.
- PBPaul BontempoNov 11, 20254.0They need sausage in the gravy!! They need to check the coffee to make sure they are full!! Decaf in particular!! For security reasons, they should repair the rear door so it latches!! Anyone can open it and get in!! Room was clean and neet!! Had everything we needed to stay! The staff was very friendly and we dod rnjoy our stay!! We are planning on going back whenever we are in the area!!
- VRV RNov 6, 20255.0Very clean, comfortable bed and pillows, close to the interstate, great breakfast, staff was friendly, reasonable priced. This place is a 5 star plus and I definitely recommend it!
- GDGayatri DhamaleOct 19, 20255.0We had a nice experience staying over a night in this hotel. It was worth of our money.
- MKMike KOct 4, 20251.0This was our first time staying in the Nashville area on our way back from our trip. Decided to give this place a go because they were highly rated for cleanliness on Priceline. Either the people rating this got lucky with their rooms or they were noseblind, because from the moment you step into the buildings you are hit with overwhelming air freshener scent and the room we had definitely had a funky odor to it. There was a sprinkler in the main room that was damaged or something and was dripping water into the room so the scent very well could have been mold we were smelling. Oh and I shouldn't forget to mention we had these tiny roach looking bugs in the room too! Their breakfast was barely edible but thats what you get for staying at a cheap hotel of course. This place needs to get shut down and properly deep cleaned and updated to modern standards. I've stayed at Super 8's that were cleaner than this. Included are pictures of the leak I mentioned
Frequently Asked Questions About Best Western Brentwood
Does Best Western Brentwood offer complimentary breakfast?
Yes, Best Western Brentwood provides free breakfast to all guests.
Is there a fitness center available at Best Western Brentwood?
Yes, the hotel features a fitness center for guest use.
Is Best Western Brentwood a smoke-free property?
Yes, the property enforces a strict no-smoking policy.
Does Best Western Brentwood provide free WiFi access?
Yes, free wireless internet access is available throughout the hotel.
What is the address of Best Western Brentwood?
The hotel is located at 5581 Franklin Pike Cir, Brentwood, TN 37027, US.
Is Best Western Brentwood open 24 hours?
Yes, the hotel operates 24 hours a day, every day of the week.
What is the phone number to contact Best Western Brentwood?
You can reach Best Western Brentwood at +1 615-373-8585.
Where can guests enjoy breakfast near Best Western Brentwood?
Guests can visit Waffle House, a nearby breakfast and brunch restaurant, for additional dining options.
Are there shopping options near Best Western Brentwood?
Yes, Walmart Cool Springs, TN is a nearby shopping location for guests to visit.
How can visitors use nearby places to enhance their stay at Best Western Brentwood?
Guests can enjoy breakfast at Waffle House, shop at Walmart Cool Springs, and these locations are easily accessible from the hotel, enriching the overall visit.