Best Western Plus Executive Residency Nashville Antioch

Reviews

• JC

  Jessica Cromer

  4 days ago
  1.0
  I would not recommend staying here due to the extremely poor customer service we received both during our stay and after. We booked a weekend getaway here as a last trip as a family of 3 before our second child arrived. The concierge who checked us in didn’t talk to us the entire check in process. My three year old was excitedly talking about how excited he was to go to the pool (which was the whole reason we booked this location). Instead of the concierge telling us that the pool was down, she let my three year old get his hopes up and just let us to go on believing that the pool was open. She watched us come out of the elevator with our bathing suits on and she made eye contact with us as we went to the pool without even mentioning it was closed. I totally understand that maintenance is needed, however, the fact we weren’t informed upon check in when we were talking about the pool nor when we were walking to the pool in our bathing suits is really disappointing and broke our 3 year old’s heart. Also, we only had 1 bath towel in our room. I tried to message the front desk and they never responded. The next morning, I went down to ask for additional towels and it took over 15 minutes to be helped. I then reached out to the property regarding my experience and was told by the general manager, Raquel Rhea, that we would be credited for our stay. I didn’t follow up until after the 3-5 business days had passed that she said would take to receive the refund and I still hadn’t received it. I then was told by Booking.com that the property denied to give me a refund. Do yourself a favor and do not stay here. The customer service is honestly the worst I’ve ever experienced at a hotel.
• AB

  Ashley B

  6 days ago
  5.0
  I had an amazing experience staying at this hotel! From the moment I arrived, everything felt welcoming, clean, and well-organized. The rooms were comfortable and nicely maintained, with plenty of space to relax after a long day. The beds were very comfortable, and the overall atmosphere was peaceful and quiet, making it easy to get a good night’s rest. The best part of my stay was the security at night. The hotel has security personnel who actively monitor the parking area, and the company makes sure to watch guests’ cars to help prevent break-ins. This gave me real peace of mind, especially when traveling, because I knew my vehicle and belongings were being looked after. That level of attention to safety really sets this hotel apart from others.
• NP

  Nisa Peila

  Feb 10, 2026
  4.0
  Staff was friendly, the maids were extremely helpful, and security was top notch!! Had a great conversation with The breakfast could have been better, and the pool has been closed for months.
• RR

  R

  Feb 10, 2026
  5.0
  Security guy very nice and helpful
• CW

  Carlos Williams

  Feb 5, 2026
  5.0
  My company had me stay at this location, and I’ve been very happy with it. The rooms are comfortable, and the staff is friendly—especially the front desk attendant, who was extremely kind and helpful. I drive a pickup truck with expensive equipment, so safety is important to me. I really appreciated the on-site security. Every time I checked on my truck from the window, I saw security actively patrolling. Very professional and reassuring. The added safety for guests is a big plus. Especially nowadays!

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