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Candlewood Suites Knoxville Airport-Alcoa by IHG

3.9
(421 reviews)

Business Details

176 Cusick Road, Alcoa, TN
37701, United States
(865) 233-4411
https://www.ihg.com/candlewood/hotels/us/en/alcoa/tyscr/hoteldetail

About

HotelWedding VenueConference CenterCandlewood Suites
Welcome to Our Extended Stay Hotel in Alcoa, TN Searching for a relaxing setting in the Appalachian Mountains with a convenient location near downtown Knoxville? Then look no further than the Candlewood Suites extended stay hotel in Alcoa - Knoxville Airport. Our hotel's amenities include a free shuttle to McGhee Tyson International Airport TYS, also known as the Knoxville Airport. Our hotel's guests enjoy a variety of attractions, from seeing a game at UT's Neyland Stadium to a movie at the Palace Theater and Espresso Bar. For some outdoor fun, try a round of golf at the Pine Lakes Golf Course or a picnic at the Springbrook Park & Duck Pond, the largest park in Alcoa. Our hotel's location is also convenient to the Air National Guard, Alcoa Aluminum, Denso, Coca Cola Bottling Co, Kimberly Clark, the University of Tennessee and other businesses in downtown Knoxville. Business travelers can work efficiently in the 24-hour business center or at each suite's over-sized desk with a speaker phone and free high-speed Internet access. We go beyond other extended stay Alcoa, TN hotels to offer you great amenities, like free laundry facilities, a relaxing pool and a 24-hour Candlewood Cupboard convenience store. Each suite has a fully equipped kitchen, comfortable bedding, a 32in TV with a DVD player and a large workspace with free Internet access. A suite awaits you at one of the best pet friendly Knoxville airport hotels.

Location

Candlewood Suites Knoxville Airport-Alcoa by IHG
176 Cusick Road, Alcoa, TN
37701, United States

Hours

Reviews

3.9
421 reviews
5 stars
195
4 stars
105
3 stars
52
2 stars
28
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews praised the friendly and helpful staff, particularly highlighting individuals like Matt and Erica for their exceptional service.

Cleanliness Issues

Numerous guests reported significant cleanliness problems, including dirty rooms, unkempt hallways, and issues with housekeeping.

Room Quality

While some guests found rooms spacious and well-equipped, others noted maintenance issues, such as outdated decor and unpleasant odors.

Location and Amenities

The hotel is conveniently located near the airport and offers useful amenities like a shuttle service, but lacks breakfast options.

Mixed Experiences

Overall, experiences varied widely, with some guests expressing satisfaction while others reported severe dissatisfaction, particularly regarding cleanliness and maintenance.
  • LL
    Laura
    Feb 24, 2026
    5.0
    I want to give a shout out to Matthew, he was nothing but professional, great customer service and answered any and all my questions I had. Clean facility as well. Would recommend to anyone! Thanks Matthew
  • AH
    Ashley Hutcherson
    Feb 18, 2026
    2.0
    We chose this hotel for its convenient location near our job, spacious room with full kitchen, and pet-friendly policy. Those were the only positives. Unfortunately, cleanliness and maintenance were very disappointing. The hallway carpet smelled, the elevator had dog urine that wasn’t cleaned even after we reported it, towels didn’t feel clean, and housekeeping (once a week) was not thorough. Staff were unapproachable, which made it harder to address concerns. WiFi was poor, and “free” laundry but machines were broken. We were supposed to stay for a month but decided to transfer after just one week. Not coming back.
  • DC
    D Circle
    Feb 9, 2026
    5.0
    Matt was awesome and hospitable!! Hey gets 5 stars hisself!
  • JH
    Julie Harmon
    Jan 29, 2026
    5.0
    We are enjoying our stay at the Candlewood Suites in Knoxville. The front desk attendant Matt Cooper was very helpful and really had a knack for multi-tasking :)
  • JH
    Jake Holt
    Jan 17, 2026
    5.0
    Matt Cooper was overly accommodating. Greeted me with a smile and positive attitude. Exceptional customer service! Thanks Matt!

Frequently Asked Questions About Candlewood Suites Knoxville Airport-Alcoa by IHG

What types of pets are allowed at Candlewood Suites Knoxville Airport-Alcoa by IHG?

Dogs are welcome at the hotel, and pets are generally allowed.

Is parking available at the hotel, and is there a cost?

Free parking is available for guests at the hotel.

Brand Certified Facts from Candlewood Suites Knoxville Airport-Alcoa by IHG

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