Best Western Knoxville Airport/Alcoa

4.1
381 reviews

About

Hotel
Located in Alcoa,TN, the Best Western Knoxville Airport/Alcoa is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Knoxville Airport/Alcoa
162 CUSICK RD, Alcoa, TN
37701-3126, United States

Hours

Reviews

4.1
381 reviews
5 stars
217
4 stars
78
3 stars
30
2 stars
14
1 star
42

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about cleanliness, including dirty hallways, unclean bathrooms, and reports of bugs and unpleasant odors in rooms.

Staff Performance

While some guests praised the friendly and accommodating staff, others reported rude behavior and poor customer service, particularly from management.

Breakfast Quality

Guests generally enjoyed the breakfast offerings, noting it was better than expected, though some felt it lacked variety.

Location and Amenities

The hotel is conveniently located near the airport and offers useful amenities like a 24/7 shuttle service, but some facilities, like the pool, were reported as not functioning properly.

Value for Money

Opinions on value varied; some guests felt it was a good deal for the price, while others believed the quality did not meet their expectations for the cost.
  • KP
    Kelly Pippin
    Oct 29, 2025
    5.0
    Eccellent
  • RM
    Robert Mcwilliams
    Oct 22, 2025
    5.0
    Only complaint is TV provider, very confusing. All else was good
  • DW
    Dennis West
    Oct 21, 2025
    2.0
    Not what we expected from BW. We have stayed in many units all over the US, Canada and Alaska. One elevator in very poor for the size of this unit. It is especially difficult for someone with a lot of luggage. This unit was not as clean overall as we have and had expected. .
  • RB
    roz banks
    Sep 18, 2025
    5.0
    I missed my flight and needed a place to crash for about 7 hours. I usually stay with Hilton properties or a Marriott equivalent, but when I checked Hilton Airport location, the price was ridiculous. I paid a little over 100 with the taxes and was pleasantly surprised when I opened the door to my room. The hotel has been upgraded recently. Full amenities in the room. Comfy bed. Strong shower pressure. Most importantly, a 24/7 airport shuttle that got me to the airport at 4:10 am. The employees were also very friendly and accommodating. I did not see anyone hanging out in the parking lot and the grounds were clean. If this ever was a problem, it clearly had been resolved.
  • JS
    Joanna Seabolt
    Sep 3, 2025
    5.0
    One of the cleanest hotels for the price and area . No complaints

Frequently Asked Questions About Best Western Knoxville Airport/Alcoa

What is the address of Best Western Knoxville Airport/Alcoa?

The hotel is located at 162 Cusick Rd, Alcoa, TN 37701-3126, USA.

Does Best Western Knoxville Airport/Alcoa offer free Wi-Fi for guests?

Yes, free Wi-Fi is available for all guests at no additional cost.