Best Western Plus Eastgate Inn & Suites

Reviews

• JC

  Joanne Collins

  5 days ago
  2.0
  The room was clean and had all the BW amenities expected but the heater was extremely noisy in room 106! Had to turn it off to sleep, and this is Regina where it can be very cold! Beware of this.
• AD

  Aaron Desilets

  Mar 27, 2026
  3.0
  Room was very unclean. Found crumbs and food on top of armoire and in the carpet. Heater looked like it had never been cleaned, didn't even bother turning it on. Service and breakfast were fine.
• JT

  Jacob Tauer

  Mar 24, 2026
  4.0
  Clean and good enough rooms for a business trip. Complimentary breakfast was fine, but nothing great ahead of a day of business meetings. The 24/7 coffee machine in the lobby was a nice touch.
• RP

  Roxanne Papps

  Mar 22, 2026
  5.0
  We had a great experience here, it was a good location, lots of shopping and restaurants close by. The hotel was clean staff was friendly and the free breakfast was great, lots to choose from to eat.
• NK

  N K

  Mar 10, 2026
  1.0
  Had stayed at this hotel a few years ago and it was awesome, clean, well kept and the staff was fantastic. Travelling to Regina this past fall for work I immediately thought it would be a great spot to stay. I was so incredibly disappointed. Several relatively small things will lead me to choose a different hotel for all future travel to the area. This did not feel like a Best Western Plus at all! There were several small things that showed up during my stay that made the room feel as though it was not fully clean or maintained. I understand that upholstery or carpets get stained but random spots that can be cleaned, should be. The pull cord on the window covering was grimy and the stove had several food spots that had not been wiped out. I was disappointed to find that the glassware was all covered in greasy handprints, many of the cooking utensils were damaged, including a knife that was actually dangerous as the handle was not properly attached. This was reported to the front desk but the attendant at the front seemed to care very little. I paid extra for a kitchenette and didn't use it at all because it all felt unclean. In addition, I noticed a couple of small silverfish bugs around the AC on the first morning. I know they are harmless but when I started to see larger numbers of them (I woke up to 15 on the floors and walls one morning) it was more concerning. I spoke to the front desk and they did offer to move my room but I was leaving the next morning and did not want to go through the hassle and did not feel I would be getting a room much cleaner than I had. I am always very impressed by Best Western (especially Plus) breakfasts and had the one at this hotel previously. I tried it my first morning and was incredibly disappointed. Hot items were barely warm or cold, poor selection and the eggs tasted strange. I opted to purchase breakfast out for the rest of my stay. It felt like they were trying to cut corners at every turn and offer bare minimum. On top of all this, my flight was not due to leave until 5PM and I had some meetings to attend before an online meeting late in the day. so I requested a late checkout. The gentleman at the desk was incredibly rude when I asked about a late checkout and said it would cost extra for this, I asked about the fee and he said I'd have to talk to them in the morning but they probably wouldn't be able to accommodate anyway. The entire interaction was quite rude and condescending. I understand it can't always be accommodated or even that there might be a fee but communication can still be polite and policies should be known by staff. I brought up all of my concerns at checkout and I was offered a small amount of points but honestly it felt very dismissive and a pretty disappointing reaction to a stack of problems encountered during my stay. I didn't raise a stink or make demands after all of these things occurred but expected at very least some accountability and willingness to listen. Truly, I feel that ownership/ management of the hotel must have changed because I was blown away by the vast change in the experience. Would not recommend staying here when there are other options available!