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Location
Holiday Inn Express & Suites Watertown by IHG
2803 8th Ave SE, Watertown, SD
57201, United States
Hours
Reviews
4.7
165 reviews
5 stars
136
4 stars
22
3 stars2
2 stars1
1 star
4
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customers consistently praised the staff for being friendly, helpful, and attentive, often going above and beyond to ensure a pleasant stay.
Cleanliness
The hotel received high marks for cleanliness, with many reviews highlighting the well-maintained rooms and common areas.
Breakfast Quality
Guests enjoyed the breakfast offerings, noting it as one of the best aspects of their stay, with a good variety and quality.
Room Comfort
While many found the rooms comfortable and well-equipped, some guests mentioned issues with bed firmness and noise from neighboring rooms.
Accessibility Issues
There were complaints regarding the clarity and accuracy of accessible room features, indicating a need for better communication in this area.
- MCMicheal CarruthersNov 3, 20252.0The main problem I faced during my stay was a lack of clarity and accuracy regarding accessible room features. As an amputee, I booked an accessible room through the IHG Rewards app and even called the day before to confirm that it was correctly reserved. When I checked in, I was told my room (316) was accessible, but once inside, I found it didn’t have grab bars by the toilet. When I went back to the desk, staff realized the room was actually designed for the hearing impaired, not for mobility needs. At first, they said no other rooms were available, but a few minutes later, one was. Since it was late and I was traveling with my 75-year-old aunt, I stayed in the original room. This situation showed a gap in communication and verification of accessibility options, which made my stay more difficult.
- JWJarrod WestOct 16, 20251.0Loyalty with IHG doesn't mean ANYTHING at this particular hotel. I spend upwards of 15k a year with IHG. I made a reservation earlier in the day knowing I would get in late. They accepted the reservation and took my money. At 8pm the desk clerk called and said " people just kept coming in, now we're out of rooms. You will need to find another hotel" . Seriously? Way to take care of your customers. I ended up sleeping in my truck at a rest area.
- RMRat MazeOct 12, 20255.0Always friendly, food and stores with in walking distance. Saylor was professional and friendly at the same time. Side note, I submitted an edit request with The Googles, as the hotels marker was (is?) showing in the wrong spot. It was showing in a dirt lot / field down the street.
- TJTom JensenOct 12, 20255.0So nice and very clean.
- DKDarius KasinskasOct 10, 20255.0Everything is completely right about this place. Great beds, good pillows, dark and quiet rooms. Bright and contemporary. The staff is extraordinary. From Kris and Michelle at the front desk to Jen, Master of Breakfast which she cooks, serves and keeps clean, they are all friendly and good at what they do. The cleaning staff keep this place sparkling and tidy. Without them it wouldn't be so inviting and high quality. I can't say enough good things about everyone. The room has an excellent TV with good programs. There's a mini fridge, small microwave, iron and board. I enjoyed the well-stocked Market by the front desk for some great snacks. I only wish I could live here!
Frequently Asked Questions About Holiday Inn Express & Suites Watertown by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Watertown by IHG?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is breakfast included with a stay at this hotel?
Yes, a free buffet breakfast is available for guests.
Does the hotel provide parking and is it accessible?
Yes, free parking is available including accessible parking spaces.
Are pets allowed at Holiday Inn Express & Suites Watertown?
No, pets including cats and dogs are not allowed at the hotel.
What fitness and recreational facilities does the hotel offer?
The hotel features a free fitness center, an indoor pool, and a hot tub for guest use.
Is the hotel equipped to support business travelers?
Yes, there is a business center available and one meeting room for business needs.
Does Holiday Inn Express & Suites Watertown have enhanced cleaning procedures?
Yes, the hotel has enhanced cleaning in common areas and guest rooms, uses commercial grade disinfectants, and employs trained staff for sanitation and hand washing.
What convenient technology amenities does the hotel provide?
Guests can enjoy free WiFi in public areas and use digital guest room keys along with contactless check-in and check-out options.
What nearby dining options are available close to the hotel?
Nearby dining includes Applebee's Grill + Bar, Buffalo Wild Wings, Long John Silver's, Culver's, KFC, Firehouse Subs, and Starbucks, offering a variety of American and fast food choices.
Which nearby wellness and health services can guests access?
Guests can visit nearby wellness centers such as Self Center and The Princess and the Pea for massage therapy and health-related services.
Are there stores near the hotel for shopping needs?
Yes, guests can shop at nearby places like Trav's Outfitter for men's clothing, ALDI USA for groceries, Hobby Lobby for arts and crafts, and Dollar Tree for discount shopping.