At the Best Western Watertown Inn and Suites in Watertown, SD, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Many customers praised the hotel for its clean rooms and well-maintained facilities.
Staff Friendliness
The staff received numerous compliments for being friendly, helpful, and accommodating.
Customer Service Issues
Several reviews highlighted significant problems with customer service, including unresponsive staff and poor handling of complaints.
Amenities
Guests enjoyed the pool area and breakfast options, although some noted issues with overcrowding and noise.
Mixed Experiences
While many had positive experiences, there were notable complaints about management and specific staff behavior.
JS
Jen Smith
Nov 13, 2025
4.0
Everything was great except the kiddie pool heater was broken and we weren't notified. Room key took 3-4 times to work.
Breakfast was good, staff was nice, everything was clean.
MS
Michelle Strom
Oct 19, 2025
5.0
Best hotel in town. Clean, comfy beds and nice breakfast. We enjoyed our stay.
BR
Bobbi Radcliff
Oct 18, 2025
1.0
Waiting for room hours after checking in online. Its 3:40 pm. Im watching them give others room and taking reservations while I stand and wait with 2 little kids.
DS
Donna Strodtman
Jun 25, 2025
5.0
Very friendly staff. Clean room, nice bed.
PT
Phil T
Jun 18, 2025
5.0
An overnight stay for my wife and myself while visiting another nearby town.