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Best Western Empire Towers

4.0
(930 reviews)

Business Details

4100 W SHIRLEY PL, Sioux Falls, SD
57106, United States
(605) 361-3118
http://bestwestern.com

About

HotelBest Western
Located in Sioux Falls,SD, the Best Western Empire Towers is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Empire Towers
4100 W SHIRLEY PL, Sioux Falls, SD
57106, United States

Hours

Reviews

4.0
930 reviews
5 stars
450
4 stars
257
3 stars
94
2 stars
44
1 star
85

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendly and helpful staff, highlighting their willingness to assist with various needs.

Cleanliness

While some guests reported clean rooms and good maintenance, there were significant complaints about cleanliness issues, including bed bugs and unclean facilities.

Breakfast Quality

The breakfast offerings received positive feedback for variety and quality, with many guests enjoying the options available.

Location Concerns

Several reviews mentioned the hotel's location as sketchy or unsafe, with reports of undesirable individuals in the vicinity.

Room Condition

Guests noted that while some rooms were comfortable, others had issues such as outdated decor, unpleasant odors, and maintenance problems.
  • MC
    Melinda Cooke
    Feb 26, 2026
    1.0
    This hotel is a joke no tv stinks like paint and the smell is terrible and they don't post on the website but they charge you a extra 75 dollars for damages crazy I will never stay here again very dissatisfied with it super sad
  • LN
    Lori Neutzling
    Feb 4, 2026
    4.0
    Very comfortable place. The front desk check-in woman was so sweet and welcoming! Basically clean room, a little dust here and there. Well maintained Comfortable beds. Standard but very adequate breakfast (waffles, scrambled and hard boiled eggs, sausage, several bread choices, yogurt, several cereal choices, biscuits and gravy, coffee, milk, several juice choices. TV had one random channel.
  • LN
    Lindsay Norris
    Jan 25, 2026
    5.0
    Great stay! The service, cleanliness and comfortability made our short stay feel like a mini vacay. Fantastic location!
  • PE
    PowerUp Entertainment
    Jan 14, 2026
    4.0
    We utilize this hotel when we have DJ's from out of town, Brides and Grooms from out of town, or even just for meetings with clients that are staying in the area. The staff has been very welcoming and never seem to have a problem with us. We have never noticed any cleanliness issues or rude behaviors. Always quite, always welcoming, and always a pleasure to work with. If you need a place to stay in Sioux Falls near the interstate and shopping areas, this is the place we say to go to. Huge shout out to the staff for helping when our vehicle wouldn't start one morning!
  • ZS
    Z smith
    Jan 14, 2026
    5.0
    This property seems to currently be under renovation. I noticed a few things regarding this. However, you could not ask for a more friendly staff. Every little thing I needed they were right there with options available to me. I don't care if it was I needed another pillow or the TV services seem to be a little wonky. They did everything they could to fix it or provide what I needed. In the mornings the breakfast area was clean and well stocked. The pool was a nice temperature. Maybe a little cool for my true liking but all in all I had a good time. The bed was comfortable and although I am not a fan of the carpet color, I didn't notice anything that seemed like it wasn't clean. The room as a whole was nice and clean. The sheer curtains seemed to have some issues but the front desk offered to move me rooms if I would like. They explained they were super excited for the new ones to get installed. They took me into what the front desk rep called the "demo room" and showed me what the new ones look like. They are beautiful and I feel like they will brighten up the room even more. I will stay at this hotel again when I have a need for a room. I would recommend it to anyone that will be staying in the area. By the way.... if you are hungry there are all sorts of restaurants in walking distance. That was really nice as well.

Frequently Asked Questions About Best Western Empire Towers

Does Best Western Empire Towers offer free Wi-Fi to guests?

Yes, Best Western Empire Towers provides free Wi-Fi access for all guests throughout the hotel.

What are the check-in and check-out hours at Best Western Empire Towers?

The hotel operates 24 hours a day, so guests can check in or out at any time.

Brand Certified Facts from Best Western Empire Towers

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Certified March 01, 2026Yext Knowledge Graph
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