Best Western Empire Towers

Reviews

• NA

  Nadder Ayad

  4 days ago
  1.0
  Since I cannot directly reply to the response provided regarding my initial complaint, I am compelled to issue this follow-up review to ensure full clarity for prospective guests. Your attempt to address the severe issue of bed bugs by offering a "complementary stay" at your sister properties—specifically the Super 8 (3.9 rating) and Baymont (with 3.8 and 3.3 ratings)—is entirely unacceptable and demonstrates a fundamental disregard for guest well-being. No rational guest who has just experienced a bed bug infestation at a 4.0-rated establishment would consent to staying at hotels with significantly lower ratings. This offer was not a resolution; it was a transparent attempt to mitigate your liability by steering me toward an inferior property within your network. The fact remains that I sought alternative accommodation, selecting a hotel literally down the street with a comparable rating to your Best Western but had better rating in terms of cleanliness and customer satisfaction, yet you refused to honor this reasonable request. Your purported "alternative options" were clearly engineered for your financial convenience and network maintenance—not for rectifying the profound inconvenience and the waste of my time you inflicted. The proposed solution prioritized your bottom line over the immediate safety and needs of an affected customer. This non-response to a serious health issue is highly indicative of your operational priorities.
• NA

  Nadder Ayad

  6 days ago
  1.0
  DO NOT STAY HERE. I had booked a planned weekend stay at this Best Western location this past weekend. After the first night, I woke up and found a live bed bug right on the pillow. This was an immediately distressing and repulsive discovery that ruined the entire trip. I immediately contacted the management. While they did process a refund for the single night I stayed, their response to the situation was completely inadequate and failed to show any understanding of the damages incurred. They refused to cover the cost of the replacement hotel I was forced to book for the rest of my weekend. More importantly, they did not offer any compensation for the time, stress, and inconvenience of spending my entire Saturday morning dealing with the infestation, documenting evidence, bagging all my belongings, and scrambling to find new, clean lodging. A full refund is the bare minimum, not full compensation. This hotel is clearly negligent, and management does not value their guests’ time or safety. Be warned!!
• LD

  Lyndon Dole

  Oct 31, 2025
  5.0
  Awesome Best Western we have ever stayed at. The place was so clean and smells so clean. Oh yes the continental breakfast is Amazing and I mean they have Omelet and scramble eggs, bacon, sausage, biscuits and gravy, waffles.They where serving more for breakfast then country club and its half the price to stay a night. and the staff was so friendly and very helpful with all our needs considering we had an elderly on a wheelchair along with us on the trip. From the time we called and the time we arrived at this BWestern the customer service from Nora the front desk to meeting the GM was even surprised how well they made our stay feel like we was at home. Customer service is 10☆s 👍 On behalf of My family and I, Thank you GM Zack and Nora for such an excellent customer service.
• RR

  Rodney Rock

  Oct 26, 2025
  2.0
  The outside of the building is being updated. The inside of the building needs a lot of work. The bed that I had was king size bed, and the right side of the bed was collapsed like the springs were totally collapsed.
• RS

  ryan Stevens

  Oct 26, 2025
  1.0
  First the room smelled bad. The description of the hotel said sauna, there was only a dirty pool. They were painting the exterior so they were running a loft all day which was loud. I work nights and slee during the day. I had to ge room for 3 nights. L, after getting no sleep the first 2 days I left and had to pay for another hotel. I was not offered a refund or free night. They just said see ya later! Def don't recommend this place

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