Business Details
About
HotelBest Western Premier Collection
Best Western welcomes you to the Premier life. At the The Rushmore Hotel & Suites, BW Premier Collection, our biggest priority is leaving a lasting impression, long after you check out. You’ll notice our Premier’s distinct style the minute you walk in. Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler’s favor. Located in Rapid City,SD the Premier lifestyle comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.
Location
The Rushmore Hotel & Suites, BW Premier Collection
445 Mount Rushmore Rd, Rapid City, SD
57701, United States
Reviews
4.0
1,163 reviews
5 stars
548
4 stars
326
3 stars
142
2 stars
58
1 star
89
What are people saying?
AI-generated from recent customer reviews
Room Condition
Many guests reported that the rooms were outdated, poorly maintained, and in need of renovation, with issues such as cleanliness, broken fixtures, and uncomfortable beds.
Noise Levels
Several reviews mentioned significant noise disturbances from outside, including street noise and train horns, which affected guests' sleep quality.
Staff Service
While some guests praised the friendly and helpful staff, others experienced issues with service quality, particularly regarding room cleanliness and responsiveness to complaints.
Location
The hotel is well-located in downtown Rapid City, making it convenient for accessing local attractions and dining options.
Amenities
Guests expressed disappointment over the lack of basic amenities like refrigerators and microwaves in rooms, as well as the absence of complimentary breakfast.
- THThomas HawkDec 17, 20251.0Came here as a first vacation with my wife and it’s two double beds and a tv it’s so in luxurious and we’re bickering instead of having fun .
- DRdakota roseDec 2, 20251.0Spent the night on the 7th floor and it was freezing about 5am they offered to move us rooms from a double queen to king with my kids. After that we decided maybe to try a different room and floor something. Was put in a corner room and it was colder than the fist. Mind you they dont have a fridge so the milk we bought stayed cold by the window all day till we left. No offer on a refund or anything. After I told them about the 2nd room they said my dogs peed on the carpet and I know thats a lie, they were in a kennel and the first to leave. Highly dont recommend this hotel if your looking for something warm and that treats you like a diamond member I would go to best western on lacrosse.
- TCTom C.Nov 17, 20255.0I stayed in a two-queen bedroom for two nights. While the sound isolation isn't the best (i.e., you can easily hear what's happening outside the corridor), the guests have been mostly quiet, and I haven't had any issues with noise during my stay. The room comes with a TV and a coffee maker—no microwave or mini-fridge, but that shouldn't be an issue since there are many restaurants around the hotel. The bathroom feels spacious. I didn't use the bathtub for a full bath, but I did enjoy the very hot water from the shower. The hotel is located in the heart of downtown Rapid City. One of the selling points of this hotel is its proximity to Mount Rushmore. I didn't visit it, but if you do, it'll be a short 30-minute drive. Other tourist attractions, such as the Journey Museum and the Museum of Geology, are within walking distance (about 20–30 minutes on foot). There is an airport shuttle, but it costs $10 one way (as of Nov 2025). When I visited, this hotel was the most affordable option in town, even cheaper than Airbnb options. If you don't need to use a full kitchen, this could be a good option if you're staying in Rapid City.
- CCCheryl CampbellNov 15, 20255.0I am still trying to explain some things away but I'm pretty sure my room was haunted. I heard the sink, toilet and there was movement behind my pillows. Eee
- MWMatt WNov 12, 20255.0Enjoyable Experience.
Frequently Asked Questions About The Rushmore Hotel & Suites, BW Premier Collection
What is the address of The Rushmore Hotel & Suites, BW Premier Collection?
The hotel is located at 445 Mount Rushmore Rd, Rapid City, SD 57701, USA.
Does The Rushmore Hotel & Suites offer free WiFi to guests?
Yes, the hotel provides free WiFi for all guests.
Is there an on-site restaurant available at The Rushmore Hotel & Suites?
Yes, the hotel features an exquisite on-site dining experience suitable for culinary enthusiasts.
What amenities are available for fitness and meetings at the hotel?
The hotel offers a fully equipped fitness room and ample meeting space for large gatherings.
What special promotion is currently offered at The Rushmore Hotel & Suites?
Stay 2 nights and get a $50 Best Western Gift Card as a special offer.
Where can guests find nearby dining options around The Rushmore Hotel & Suites?
Nearby dining options include Enigma Restaurant, 445 Lounge & Grill, 445 Martini Lounge, Kol, Thirsty's, and La Privé.
What nearby attractions can guests visit while staying at The Rushmore Hotel & Suites?
Guests can visit the Reptile Gardens Dinosaur Museum, a fascinating science and computer museum nearby.
Are there nearby bars or lounges guests can visit in the area?
Yes, guests can enjoy nearby bars and lounges such as 445 Lounge & Grill, 445 Martini Lounge, La Privé, Kol, and Press Start.
How can The Rushmore Hotel & Suites accommodate travelers looking for fitness and wellness options?
The hotel has a fitness room for active travelers, and nearby wellness options include Black Hills Nail Studio LLC, The Nail Room, and Mystic Palms Healing.
What is the main contact phone number for The Rushmore Hotel & Suites?
You can reach the hotel by phone at +1 605-348-8300.