WH
Will Hudson
Feb 14, 2026
Fiancée and I planned a trip to explore the Black Hills, and this Best Western comes highly rated. I see why: it’s easy on/off the highway, centrally located, and they don’t charge for parking as many do here.
The morning breakfast was a really nice surprise! Fiancée is celiac, and the fact they have gluten free items is awesome! Coffee, juices, eggs, potatoes, Canadian bacon or ham (I don’t eat either and can’t tell the difference lol).
The reason for the star deduction are the rooms. A few things:
We booked a king room. Unfortunately when we arrived and entered, it reeked of smoke! Really badly, eye burning. Apparently there was a prior guest in there who wasn’t supposed to be rented to? I believe the hotel is 100% smoke-free.
The person at the desk that night did apologize and move us to another room. Unfortunately, it had 2 queen beds rather than 1 king bed. We’re here as a couple for a Valentine’s Day getaway, so that does disappoint as it isn’t what we paid for. No discount on the room offered or anything for the trouble.
Additionally, it doesn’t look like they offer in-room safes. I’ve stayed at motel 6’s and super 8’s that offer those! Not a reassuring feeling, and now we’ll be gone all day worrying about valuables left in the room. Or we’ll bring them in the car and hope they aren’t stolen out of there.
Finally, the in-room refrigerator doesn’t have a freezer section. Sucks when you bring ice packs because you plan on packing a lunch to save money in these expensive times. Can’t freeze those and can’t bring a lunch on our day to the badlands.
The refrigerator isn’t very cold either. Maybe 50-55 degrees F. Do NOT store food in there, it won’t keep. So much for keeping any leftovers if we eat dinner out.
A couple small nitpicks like a hair in the shower stall, hey it happens.
We’re here a couple of more days. Maybe it’ll get better. The parking, quiet room, and the breakfast are all big pros. On the other hand, it has been disappointing in a few key areas.