Numerous customers expressed disappointment over the pool being closed for extended periods without prior notice, which affected their booking decisions.
Staff Performance
Many reviews highlighted the friendly and helpful nature of the staff, with specific mentions of excellent customer service.
Room Condition
Feedback indicated mixed experiences regarding room quality, with some praising cleanliness while others noted issues like outdated furnishings and maintenance problems.
Breakfast Quality
The breakfast offerings received varied feedback, with some guests enjoying the selection while others found it lacking in variety.
Value for Price
Several customers felt that the hotel did not provide good value for the price, especially given the ongoing issues with amenities.
BW
Beth Wessel
Oct 21, 2025
1.0
There was no disclosure or notice that the pool has been closed for an extended period of time. We specifically booked this property in advance for use of the pool and paid a significant amount more than we would have elsewhere for that reason. This is very disappointing. Staff was very kind about issue & it is out of their control. However, this should be something disclosed at booking. I want to give a heads up to all the families booking here. Call before you book.
FS
Fig Tales Stacie Suedkamp
Oct 1, 2025
5.0
I dropped off cookies for a guest and the front desk staff was so helpful 10/10 experience!
DA
Dennis Archer
Sep 29, 2025
1.0
I regret having to post this but I have no choice. I stayed two nights 9-26 and 9-27 at the Brookings location as a guest of SDSU for my daughter’s induction into the SDSU Sports Hall of Fame. Upon checking in I was asked to provide my credit card for incidentals which I gladly did. Immediately I was charged $5.00 and questioned the charge. I was told upon checkout my card would receive a credit. That’s okay but later that night I was charged another charge for $225.22. When I questioned the staff they said it was a mistake because the room was coded that the university was paying for it but there was nothing they could do. They gave me the card for the general manager and I have sent 4 emails to her and all have been ignored so apparently no one in this organization is willing to fix this problem. I have a granddaughter attending SDSU currently so I get to Brookings a few times yearly but not to excited to stay at this hotel again. Dennis Archer
PS
Paul Schmitz
Sep 17, 2025
4.0
Newly Remodeled. I would have given the room 5 stars but poor craftsmanship on the remodel. Center desk between the beds fell off the wall. Staff at the front desk were wonderful. The really were sincere about making sure everything was ok. Otherwise the rooms were clean and beds were really comfortable. They need to work on the breakfast. Only scrambled eggs and bacon that looked like bacon bits for a salad. No waffles, no biscuits and gravy. Limited cereal.
PK
Patrick K.
Aug 13, 2025
5.0
Nice and friendly staff. Checkin process super easy. Under construction now but staff did everything they could to make it more pleasant despite the noise. Nice trail right behind the property.
Frequently Asked Questions About Garner Hotel Brookings by IHG
Does Garner Hotel Brookings have a fitness center?
Yes, Garner Hotel Brookings has an onsite fitness center.
Does Garner Hotel Brookings offer free breakfast?
Yes, Garner Hotel Brookings offers free breakfast.
Does Garner Hotel Brookings have a pool?
Yes, Garner Hotel Brookings has an indoor pool.
How much is parking at Garner Hotel Brookings?
Complimentary parking is available at Garner Hotel Brookings.
Does Garner Hotel Brookings offer free Wi-Fi?
Yes, Garner Hotel Brookings offers free Wi-Fi.
What are the check-in and check-out times at Garner Hotel Brookings by IHG?
Check-in is from 3:00 PM and check-out is by 11:00 AM.
Does Garner Hotel Brookings by IHG offer free breakfast?
Yes, the hotel offers a complimentary buffet breakfast for guests.
Are pets allowed at Garner Hotel Brookings by IHG?
Yes, both cats and dogs are welcome at the hotel.
Is Garner Hotel Brookings by IHG accessible for guests with mobility needs?
Yes, the hotel provides accessible parking and is mobility accessible with an elevator available.
Does Garner Hotel Brookings by IHG have a fitness center and indoor pool?
Yes, the hotel features a free fitness center and an indoor pool with a hot tub and wading pool.
What are the COVID-19 sanitation measures at Garner Hotel Brookings by IHG?
The hotel uses commercial-grade disinfectants, has enhanced cleaning in guest rooms and common areas, employees are trained in cleaning procedures and hand washing, and sanitizer is available on site.
Is there free Wi-Fi available at Garner Hotel Brookings by IHG?
Yes, free Wi-Fi is available in public areas throughout the hotel.
What nearby dining options are available near Garner Hotel Brookings by IHG?
Applebee's Grill + Bar and Whiskey Creek Wood Fire Grill are nearby American and barbecue restaurants where guests can enjoy meals before or after their stay.
How can I travel to Garner Hotel Brookings by IHG using public transportation?
Guests can use nearby bus services such as Jefferson Lines bus station and Greyhound Zip Trip bus stop to reach the hotel conveniently.
Are there nearby accommodations close to Garner Hotel Brookings by IHG?
Yes, there are several nearby hotels including Holiday Inn Express & Suites Brookings, Super 8, Country Inn & Suites by Radisson, Fairfield Inn & Suites Brookings, and Hampton Inn & Suites Brookings for additional lodging options.