Garner Hotel Brookings by IHG

4.1
283 reviews
We can't wait to check you into our Brookings hotel.

About

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Location

Garner Hotel Brookings by IHG
3020 Lefevre Drive, Brookings, SD
57006, United States

Hours

Reviews

4.1
283 reviews
5 stars
145
4 stars
77
3 stars
28
2 stars
13
1 star
20

What are people saying?

AI-generated from recent customer reviews

Pool Issues

Numerous customers expressed disappointment over the pool being closed for extended periods without prior notice, which affected their booking decisions.

Staff Performance

Many reviews highlighted the friendly and helpful nature of the staff, with specific mentions of excellent customer service.

Room Condition

Feedback indicated mixed experiences regarding room quality, with some praising cleanliness while others noted issues like outdated furnishings and maintenance problems.

Breakfast Quality

The breakfast offerings received varied feedback, with some guests enjoying the selection while others found it lacking in variety.

Value for Price

Several customers felt that the hotel did not provide good value for the price, especially given the ongoing issues with amenities.
  • BW
    Beth Wessel
    Oct 21, 2025
    1.0
    There was no disclosure or notice that the pool has been closed for an extended period of time. We specifically booked this property in advance for use of the pool and paid a significant amount more than we would have elsewhere for that reason. This is very disappointing. Staff was very kind about issue & it is out of their control. However, this should be something disclosed at booking. I want to give a heads up to all the families booking here. Call before you book.
  • FS
    Fig Tales Stacie Suedkamp
    Oct 1, 2025
    5.0
    I dropped off cookies for a guest and the front desk staff was so helpful 10/10 experience!
  • DA
    Dennis Archer
    Sep 29, 2025
    1.0
    I regret having to post this but I have no choice. I stayed two nights 9-26 and 9-27 at the Brookings location as a guest of SDSU for my daughter’s induction into the SDSU Sports Hall of Fame. Upon checking in I was asked to provide my credit card for incidentals which I gladly did. Immediately I was charged $5.00 and questioned the charge. I was told upon checkout my card would receive a credit. That’s okay but later that night I was charged another charge for $225.22. When I questioned the staff they said it was a mistake because the room was coded that the university was paying for it but there was nothing they could do. They gave me the card for the general manager and I have sent 4 emails to her and all have been ignored so apparently no one in this organization is willing to fix this problem. I have a granddaughter attending SDSU currently so I get to Brookings a few times yearly but not to excited to stay at this hotel again. Dennis Archer
  • PS
    Paul Schmitz
    Sep 17, 2025
    4.0
    Newly Remodeled. I would have given the room 5 stars but poor craftsmanship on the remodel. Center desk between the beds fell off the wall. Staff at the front desk were wonderful. The really were sincere about making sure everything was ok. Otherwise the rooms were clean and beds were really comfortable. They need to work on the breakfast. Only scrambled eggs and bacon that looked like bacon bits for a salad. No waffles, no biscuits and gravy. Limited cereal.
  • PK
    Patrick K.
    Aug 13, 2025
    5.0
    Nice and friendly staff. Checkin process super easy. Under construction now but staff did everything they could to make it more pleasant despite the noise. Nice trail right behind the property.

Frequently Asked Questions About Garner Hotel Brookings by IHG

Does Garner Hotel Brookings have a fitness center?

Yes, Garner Hotel Brookings has an onsite fitness center.

Does Garner Hotel Brookings offer free breakfast?

Yes, Garner Hotel Brookings offers free breakfast.