Business Details
About
Hotel
Our new Tru is just off US Route 29 and I-26, less than five miles from downtown Spartanburg, sporting events at Upward Star Center, and iconic diner fare at The Beacon Drive-In. WestGate Mall is across the highway, and Greenville-Spartanburg International Airport is 15 minutes away. Free hot breakfast and WiFi are included in your stay.
Location
Hours
Reviews
4.3
554 reviews
5 stars
364
4 stars
99
3 stars
35
2 stars
18
1 star
38
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Robert and Brittany for their exceptional service.
Cleanliness
Overall, guests noted that the hotel was clean and well-maintained, although some reported issues with pests and cleanliness in specific areas.
Breakfast Quality
The breakfast received mixed reviews; while some enjoyed the variety, others reported items being empty or spoiled.
Room Size
Several guests commented on the small size of the rooms, which made it difficult to move around or store luggage.
Noise Issues
Multiple reviews mentioned noise disturbances from adjacent rooms and outside traffic, impacting the overall comfort of the stay.
- JWJ Wil3 days ago2.0Customer service was great! The front desk was always cordial and accommodating. My low score is attributed to one fact, the rooms. I read in another comment the room’s air conditioning had mold, so I check my ac when I arrived to find it indeed had mold. Anytime I was in my room, my nose was constantly running, instantaneous headaches and phlegm. All confirmations of mold, despite the fact I did not run my ac. It was only one night so I felt with it. But I would not recommended this place for anything longer than a night.
- FSFlorida Retail ServicesNov 15, 20255.0Excellent fromt desk service.
- SNShay NicoleNov 14, 20255.0Very clean cute hotel. Roma are nice, beds are comfy and they have a nice breakfast bar in the mornings. Convenient location within a short walk to the Ingles grocery store with a Starbucks and other places to eat with a short car ride.
- AJAshley JordanNov 7, 20251.0We had a terrible experience at this Tru by Hilton. We paid for and have a receipt confirming a late checkout, yet Amber at the front desk called us aggressively at 11am, threatening to throw our belongings on the curb and even have the pound come get our dog if we weren’t out immediately. When I tried to explain that we had confirmed a late checkout, she was rude, talked over me, and completely unprofessional. She later lied to my husband about what she said and then locked us out of our room, refusing to let us back in to retrieve our things. We exclusively stay at Hilton properties when we travel, but after this experience, we will never stay at a Tru by Hilton again. The lack of professionalism and basic courtesy was shocking and unacceptable.
- BPBenita PelzerNov 2, 20254.0This is definitely a low budget Hilton in the aspect of small rooms, poor selection for breakfast and room amenities. It is a pit stop along your journey and your room is more like a dorm room versus home away from home. The cleanliness of the entire hotel and friendliness of the staff is the best attributes of this hotel. It was my family's first time staying in a Tru Hilton and we will not stay at another Tru because it does not offer the accommodations nor amenities that we prefer when traveling. Going downstairs to warm food to be eaten in the room as well as not having an ice bucket nor ice machine on every floor was the absolute worse.
Frequently Asked Questions About Tru by Hilton Spartanburg
What time can I check in and check out at Tru by Hilton Spartanburg?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included with my stay at Tru by Hilton Spartanburg?
Yes, free hot breakfast is available and included with your stay.
Does Tru by Hilton Spartanburg offer pet accommodations?
Yes, both cats and dogs are welcome at the hotel.
Is there WiFi available at Tru by Hilton Spartanburg?
Yes, WiFi is available in public areas and there is a public internet terminal.
Are there any fitness facilities at Tru by Hilton Spartanburg?
Yes, a fitness center is available for free for guests.
What accessibility features does Tru by Hilton Spartanburg offer?
The hotel provides accessible parking, an accessible elevator, and is mobility accessible.
Is parking available for guests at Tru by Hilton Spartanburg?
Yes, self-parking is available at the hotel.
Are there any restaurants nearby if I'd like to dine out around Tru by Hilton Spartanburg?
Yes, nearby dining options include Taste of Thai, Taco Bell, Applebee's Grill + Bar, and Marias Beer and Grill, offering a variety of cuisines.
What nearby places can help me with beauty and grooming services during my stay?
Nearby beauty and grooming options include Ombre Nails and Spa, Orchid Cove Nails, Edge Salon and Boutique, Stylist Lounge, Magic by Mo - stylist lounge, and SalonCentric.
If I need transportation or package services, what nearby options are there near Tru by Hilton Spartanburg?
For package and delivery needs, UPS Access Point location is nearby. While there is no airport shuttle, Greenville-Spartanburg International Airport is just 15 minutes away.